AquaMedic

AquaMedic handles pool maintenance and repair work from their spot in North Richland Hills, Texas. The family owned outfit covers equipment fixes like filters, heaters, salt cells, pumps, actuators, lights, and controllers along with regular upkeep and mastic jobs. Tony runs the service side while Nannette takes calls and sets schedules. Their techs bring combined field time to each visit and focus on getting the equipment running right without extra steps.

Homeowners bring them problems such as check valve leaks, backwash flow issues, broken salt cells under warranty, old filters that need full replacement, and Aqualink systems that drop offline. Tony shows up with parts in hand for many of these, reconnects units at no added cost, and clears up wiring or setup mistakes that lasted years. Israel and a coworker handled mastic work with signs to keep people off the fresh material. Jason sorted out long standing water clarity problems in under four hours after other outfits could not. Reviewers note the techs also fixed pool cleaners and heaters during the same visits.

They answer the phone with a live person instead of a recording and send someone out within 48 hours or the same day in some cases. Techs arrive on time, keep customers updated during the job, and quote fair prices without trying to sell extra parts or work. Nannette handles scheduling and follow up quickly. The crew covers the local area and sticks to straightforward repairs that leave the pool easier to run afterward.

The outfit holds a 4.8 rating on Google. Reviewers return to the same points about honest assessments, knowledge that solves issues fast, and work done at reasonable cost without upsells.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“An issue occur with our pool Aqua link. We reached out to Aqua Medic for assistance. Our tech Tony showed up within 48 hrs of being contacted. System was checked out and Tony applied his expertise to resolve issues. He could have easily upsell us but now he reconnected our unit to get it back on line and No Additional Cost. Outstanding customer service and workmanship!! If u want an honest pool repair company call Aqua-Medic.”

“Exceptional family owned company who has come to my rescue a few times. Tony and Nannette have done a great job with my pool when needed and for great prices. I will not call anyone else.”

“Tony is a pro. Easy to talk to, approachable, answers all your questions, and fairly priced. He isn’t trying to rip you off, just get you right. Will not call anyone else as long as he’s still fixing pools!”

“Israel & his co-worker did a great job with our pool mastic. High quality work. Mastic "alert" signs were a nice touch ensuring people don't walk on the mastic as it dries. They were very professional.”

“After communicating with Tony for many months about replacing my 30 year old pool filter, I finally decided to have it replaced.Tony was responsive and we quickly agreed on a price (a fair one) and set up a date for installation. Tony arrived on time with a colleague and they did the replacement in short order. I am completely satisfied with the Jandy product (which Tony recommended) and the professional installation. I have used Aqua Medic for other repairs in the past and have recommended Tony many times. I will continue to do so since he is honest and easy to deal with.”

“I contacted Aqua Medic to fix a check valve leak and backwash flow problem. Tony came by and quickly fixed both of the problems. He had the part with him for both fixes. The way he routed the backwash plumbing solved the problem. With Tony's knowledge, our pool is working better now, and it is much easier to maintain. I highly recommend Aqua Medic.”

“Tony is an absolute expert when it comes to pools and pool equipment! His knowledge is incredibly deep, and he diagnosed my equipment issue quickly and accurately. What impressed me just as much as his expertise was his genuine honesty in his assessment of the problem. He didn't try to upsell or exaggerate the repair needed. He provided a truly affordable quote, and the guidance I received was invaluable. If you're looking for someone who is both highly knowledgeable and genuinely trustworthy in the pool repair business, Tony is the person to call. He is a rare find!”

“The salt cell broke on my pool equipment at just under 2 years old. I called Jandy and they confirmed it was still under warranty. The first of 2 places they recommended for warranty work was AcquaMedic. I cannot say enough about this company and not surprised why Jandy recommends them. With more than 30 years prior experience servicing pools, there isn't too much they don't know. From the first phone call speaking with Nannette to the in person conversation when Tony came out to inspect the equipment, I've learned so much about pool maintenance. Tony was back in just a couple of days with new salt cell as well as transformer for the panel that was also broken. Can't say enough about AcquaMedic. They are friendly, knowledgeable and great at communicating throughout the process. Highly recommend.”

“This is the 2nd time we have used Aqua Medic for our pool equipment needs. They are so helpful and reasonable every time. They got us back up and rolling the next day and Tony and Nannette are such nice people. We highly recommend them to anyone with pool issues!!”

“Tony fixed things in our pool, while replacing the heater, that had been setup incorrectly for 9 years. He is AWESOME!”

“Working with Tony (the owner) has been a great experience. He installed an Aqualink controller during my pool remodel. Unfortunately we had some issues with the controller. He has worked diligently to identify the issues, make the repairs and work with the manufacturer to problem solve. He has spent numerous hours addressing the issue with no cost. And while here, he also diagnosed and fixed my pool cleaner, again, at no cost. He is a man of his word and conducts business the old fashioned way - ensuring the customer is completely satisfied. I would highly recommend his services.”

“I've been using Aqua Medic since 2015 to keep my pool equipment running. Tony has proven himself to be honest and fair. My pool is old and they've fixed what can be fixed and replaced what couldn't be repaired. They help me save money when possible and don't try to upsell just to make money.”

“Nanette was wonderful. Got us scheduled and taken care of quickly. Technician Tony was on time, professional, knowledgeable and very helpful. Problems solved with quality work and fair pricing! Highly recommend AquaMedic!!!”

“I have been using AquaMedic for our pools for several years now. Nannette is amazing at getting us on the schedule in a timely manner and quick with follow-up, super friendly. Tony and Jason are honest and reliable. Never trying to up-sell, no cutting corners on getting the job done, educating us to prevent future problems. Jobs have always been completed quickly and done well. This type of customer service is hard to find these days. I recommend them to all of my clients.”

“I’m not sure how their pool services but I did encounter one of their trucks on I 35W. Driver intentionally ran me off the road while laughing. I managed to catch up in traffic later and take this picture. Not sure I’d like someone like that having access to my backyard. On the positive side when I called the phone number to report it, the woman who answered said she’d notify her boss.”

“AquaMedic is a extremely easy company to work with. They are very knowledgeable in everything they do. I went through their pool school as this was our first time owning a pool, Tony was pleasant and answered all of my questions and left me with a wealth of knowledge. They installed a salt cell and converted our pool over to a salt water pool. They have consistently been on time and completed their work quickly. They are great communicators and do not leave you waiting. I would and I am definitely recommending them.”

“After working with another pool company for many months with a HORRIBLE experience and so many unanswered questions and concerns…..our life, related to pool care, was changed today. Jason came out as a second opinion to check for an issue that we have had for months (that our previous pool service was unable to figure out despite 6 visits). Within 45 minutes, the problem was identified. He was able to explain all aspects of our pool care and within 4 hours, we had clear water, which we haven’t had in months. He was able to clear up false information related to pool care given by previous company services. He stayed and answered so many questions we had (which was way more than he was even dispatched out for). He made recommendations and made me feel confident in caring for the pool. As a new pool owner, there’s a huge learning curve. It’s great that Aqua Medic has employees that are so knowledgeable and willing to go above and beyond. Mind you, this wasn’t even a service call we were paying for as it was an inquiry related to a possible manufacturer’s warranty. I just don’t have enough good things to say about this experience. Nanette was also SO helpful in getting us scheduled ”

“Very friendly and knowledgeable. Diagnosed and repaired my issues with my pool quickly. Will definitely call again and recommend to others. Dealt with other pools companies and Aqua Medic was the one that stood out. Professional yet personal. Fixed my pool heater, pump actuator, pool lights, and help program features.”

“Tony is the greatest. If you want it done right have aquamedic do your work. They’re very knowledgeable. Thank you Tony.”

“Tony is super knowledgeable and all around helpful. We’re new pool owners and Tony took the time to walk us through everything we needed to know to keep our pool working properly. They were able to get to us same day and have great prices. Would absolutely recommend them for all your pool needs.”