Pelican Pool Services LLC

Pelican Pool Services LLC runs pool maintenance and repair work out of Pasadena for customers across the greater Houston area. The company handles weekly visits for chemical balancing, cleaning, algae treatment, pump and light fixes, and equipment checks. Original owner Cort passed away recently and techs such as Rob, Roger, Phillip, Michael, Alex, and Adam handle the routes. Reviews note the outfit once kept pools clear on a regular schedule before recent changes in staffing.

Customers describe repeated battles with green water and algae during hot months, with techs making extra trips to add chemicals and vacuum. Some pools stayed green for weeks despite multiple visits, while others got cleared in a few days when the right person showed up. Reviewers mention techs leaving without fixing issues, taking photos and departing, or failing to add chlorine tabs. Positive notes focus on techs who returned calls, adjusted levels on the spot, and left weekly reports with photos.

Service runs on weekly routes with auto drafts for billing, though some customers report charges for visits that never happened. Response times vary, with some calls answered quickly and others left for days without callbacks from the office. The company covers League City and surrounding spots, and a few reviewers noted better rates than competitors along with clear water once the right tech stayed on the job.

Reviews show a split record with repeated complaints about poor communication, dropped service during summer, and pools turning green for long stretches. Google sits at 3.6 from 99 reviews. DIRT Score 3.1 from 99 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Update: It was a long process this summer due to the heat. We battled algae for months. Rob did his best to resolve all our issues. He made numerous visits, always trying different methods to get our pool back into tip top shape. We had many consults with him as well as follow up calls and texts. I have used this company for years and I will continue to use them. Thank you for making our pool clear and beautiful again! My pool is green for a month now. No one returns calls or emails. The tech has zero knowledge on what to do to make it right. I was promised a manager would call me when he returned from vacation. That was a week ago. My pool is still green. I call at least 4 times a day and still no answer. Legal action will be my next option. Sad because we have been clients for 20 years now.”

“Hats off to Rob Keel! My pool started turning green due to the chemicals being all out of whack. With it being less than a week until Memorial Day weekend, Rob promised that he would get my pool looking good by the weekend and ready to swim in it. Rob was able to take care of it! Not only did Rob come by the next day to add additional chemicals, but also gave me his number to keep him posted on the progress on my pool. Huge kudos to Rob. Give that man a raise. Definitely 5 stars for him. Now if they would only bring back the liquid chlorine like they used to use. One of the complaints that I have is that the price is a little excessive for my size pool. I only have a 5000 gallon above ground pool and they charge me the same as a friend of mine that used the company and he has larger in ground pool. In June of 2022, I was paying $82 a month. It was bumped up to $89 a month later. Starting in September, it jumped up to $96. Over the past few months, the price jumped up to over $120 a month. I understand things have gotten a little more expensive recently, but I think that large of a jump is a little excessive. Especially for my sized pool. 2 star for this. My other complaint is th”

“I am new to Texas and started with Pelican pool service a year ago. We had good experiences up to 3 months ago when our pool turned green in the middle of the week. My service tech has worked on my pool this entire time to no avail. I have called the office 32 times and never did I get a call back from my messages left. Every week my tech would show up and could not figure out what was wrong. Pelican continued to auto draft my monthly payments did not have the decency to call me 1 time in return to any of my pleads to get my technician some help. Finally the pool technician trainer showed up at my house because my regular technician was off. Well that was two weeks ago and I have attached my pool pictures today. I finally spoke to (Matt) I believe the service manager who at first made me feel like this was my fault. I had left nothing but professional voicemails and never raised my voice but Matt felt that 3 months of my pool being green was ok. It was like I was lying and he just wanted to go home for the weekend. After a fairly heated discussion with Matt he decided to send Rob his lead tech “rain man of pools” as Matt called him. Rob was great and put a good bit of time into my ”

“We’ve been a pelican customer for about 3 months. Roger is our pool tech and he’s on time and keeps our pool looking great. Alyssa is super responsive when I have a question. Had a couple of issues with the new billing system but she immediately corrected. We’re pleased with the service we’ve received.”

“They told me verbally that they fired the guy that was doing my route for lack of keeping pools maintained.that my pool was not the first one to look like that. Now that the water turned green they have nothing to make it better, I had to buy the chemicals to clear pool up. I asked them to vacuum the pool for me or have their supervisor call me because no one answers the phone and no response. Yet I can see them arrive house walk check pool and do nothing it all on the security cameras. I have been using them for 12+ years and I never had a problem with them like I do now in the last 2 months.”

“ACES! ALL ACES! When I bought my home I didn't know the first thing about pools. I asked a lot of questions and PPS always responded with solutions. I shopped this service and I know for a fact their rates are better than most of the competition. My pool stays perfectly balanced and clean. I highly recommend Pelican Pool Service.”

“I hate to come on here but unfortunately it has resulted to this. The past year I have given this company the benefit of the doubt. They explained they were running into issues with their pool techs and fired multiple throughout the time I have had their service. It’s rare they answer, they say they will have someone come check and nobody shows up let alone puts the correct chemicals. The pool tech left my water running and caused my water to overflow into the street when I arrived home from work. I stated I wanted a credit and was told the manager was going to call me and still hasn’t. I believe this is the only way I may get their attention along with the other reviews I see within the past months. If they are unable to provide the service we pay for they need to close instead of taking peoples hard earned money. My pool is green now and chemicals haven’t been put in, when they put chemicals in last week all it did was make it super cloudy and never cleared up. It turned green within a week!!”

“I’ve been customer for more than 7years and this season Pelican pool is not doing a good service. I have tried to contact them for days and no answer, no call returns, nothing!! My pool is looking like a duck pond and I have no answers from Pelican management etc… I will switch to a new pool chemical provider if they don’t get my pool running well and clean water.”

“The company was great for a while. This summer has been terrible. My pool has been green since memorial day. They are not able to keep techs, so we get new people, who don't actually add chemicals. It looks like they come, take a picture and leave.”

“I really don't like leaving negative reviews like this but sadly this is what it has come to. We have been using this company for about 3 years and the first 2 years of service were great, we had no problems or issues! Then this past year in 2023 ever since May we have had nothing but problems with this company and our pool has only been blue and clear for maybe 2 weeks out of this WHOLE summer!! We weren't able to swim in our pool at all the month of June. Our pool technician worked to get it clean and blue for us at the beginning of July and now it's back to green and has algae AGAIN!!!!! We are promised call backs but that doesn't happen, when you try to contact the office you can't hardly get in touch with anyone and when they say they are going to call you back they don't. All I want is a clear and blue pool to swim in, I want to be able to enjoy my pool this summer and I really haven't been able to do that!! ***Update on 7/20/23*** I would like to express my gratitude to Rob for spending the amount of time that he spent on our pool this week getting it in a condition to where we could swim in it. He spent 3 hard working hours in the blazing heat to get the chemicals in o”

“I have used Pelican Pool service for over 10 years. They have always been great! Pool looks amazing! Cort, the original owner, passed away recently.😭 Michael came out yesterday and couldn't get in our gate. I appreciated him calling me personally, to say he couldn't get in so I could help him get in. I appreciate him not skipping our stop and providing us the courtesy of still servicing our pool and not just blowing it off because he couldn't get in the gate. It was refreshing to have someone who cares do their job right! You don't find that much in this day and time. Thank you Michael!”

“Of the five pool maintenance companies I’ve tried so far in League City, Pelican has by far exceeded them all. It’s not just their knowledgeable and friendly technicians like Alex (who is terrific and does a great job). They keep you constantly informed of the weather of service needs and as always provide a weekly summary report with pictures and data. So glad I found them”

“Pelican Pools has been my service company for many years and have provided me with professional and high quality service from day one. I am on well water and had concerns about, what I thought was water quality and a buildup of stains on the sides and floor of the pool. Pelican was very responsive to my concerns and resolved the issues with the iron buildup. They gave me an understanding of what was happening with my pool and why it was happening. Value, professional, high quality service. I appreciate Cort and his quick response to my pool needs. I believe they will be servicing my pool for years to come.”

“We have been with Pelican from the beginning. We are going on six years of service. Rob has been great working with us this year. Our pool looks awesome, even with the high temps in the heat of summer. He keeps levels in line the water crystal clear. I highly recommend contacting them and getting on Rob's schedule.”

“They billed me every month for weekly pool maintenance, but there were weeks no one came out to do service, nor was I ever contacted to say no one was coming or to reschedule. I still got charged for 4 weeks of service until I calked with an algae problem in my pool. That's when they told me that no one had serviced my pool because the tech called in sick or got too busy. Had to call out a different pool company to diagnose and treat the algae.”

“Phillip is by far the best service technician that has serviced our pool since the inception of our maintenance program 5 years ago. He is cordial and easy to talk to, has great work ethics, is knowledgeable, and genuinely cares about customer satisfaction. He is a great asset to Pelican Pool Service and we are quite pleased that he will be our service technician moving forward.”

“Update: The manager called back and said he would have someone out to make things right. Two employees showed up and took care of my pool the next day. I have upgraded my review from a 2 to a 4. Made several calls all morning on a Monday. Finally answers @ 11:30. Explained my pool was GREEN and I needed someone out to add chemicals. I was told it would be Friday before someone can show up! Hmmmmm! I have never been told wait 5 more days for someone to show up! I was told they are slammed!! Not my problem. Paying for a service to keep my pool chemicals correct. NOT HAPPY. May be time to find another pool company.”

“Pelican pools has not shown up in over two weeks. I have attempted to call, left messages, and emailed them with not response. They also do not put chlorine tabs in my chlorinator. They quality of service has significantly drops over the past 3 to 4 month. I would not recommend this company moving forward.”

“They are quick to take care of our needs, and surprisingly, when I call and say who I am, they actually know who I am. It's a nice touch to make me feel important enough to remember. Before Pelican Pool Services, we attempted a year of mixing our own chemicals and the pool was always having one issue after another. With them in charge, the pool is always the right color and never too chemically. Plus, the cost to have them buy and pour the chemicals isn't much more than when we bought our own chemicals. Good value. Thank you Pelican!”

“Adam was great, he is very knowledgeable and got my pool squared away even though the water from our local water company was very poor. I will say that the pool should have never gotten to the point is was, but the technicians prior to Adam were... less capable. I am assured the issues will not reoccur and am confident with Adam as my new technician they won't.”