Leslie's Pool Supplies

Leslie's Pool Supplies runs a pool service operation out of Pearland, Texas. The store stocks supplies for pools and spas and handles service and repair work. Staff perform water testing on samples brought in by customers and recommend maintenance products to keep systems running. Employees such as Miller, Luke, Matthew and Trevor handle the day to day customer questions on chemicals, equipment and water balance.

Homeowners come in with cloudy spa water or unbalanced pool samples and leave with step by step instructions on what to add. Miller walked one customer through the exact adjustments needed to clear a spa. Luke and Matthew have guided people starting pool care for the first time and answered questions on salt water setups. Trevor and others field calls and visits about pumps and general chemical use, with several customers noting they return because the advice matches what they need.

The store offers free water analysis and keeps hours that fit regular schedules. Prices on chemicals, acid, salt and parts sit higher than nearby retailers, and some customers mention driving past other locations or even forty miles for this spot. Inventory runs small at times, so staff send people to a larger store when needed. Service gets described as quick when staff are available, though a few visits involved long waits or staff focused on the phone instead of the counter.

Reviews show split opinions on service quality and costs, with repeated mentions of helpful staff knowledge alongside complaints about markups and uneven attention. Positive notes center on the named technicians while negative ones cover rude interactions and sale price confusion. DIRT Score 3 from 33 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My first time and last time at Leslie’s. Check Amazon before you buy, and thank me later.”

“Per Leslie’s email.... chlorine tablets we're on sale, like 25% off. Associate rang up at full price. When I informed they were on sale, the sale price was applied with no issues. I stated that I was surprised they (the store) was uniformed about the big sale going on.... which the reply was, "Oh, we're aware, but we don't offer sale price unless you ask for it...😲. I asked, so if someone comes in, not knowing of the current sale and does not ask for the sales price, you'll charge them full price for the itim(s)... the replie was "yes"! The associate informed me it was up to the Leslie’s customer to know the sale was occurring (per email received from Leslie’s) and that it was a company/corporate policy not to share the sale information to walk-in customers. That's seems a bit shady to me...”

“I had clarity problems with my spa. After testing the water, Miller told me exactly what I needed to do to correct. Took his advice and now my spa is crystal clear. I definitely would go back. Great service and knowledgeable staff.”

“Good free analysis of pool water samples. Prices are kind of high. A few dollars cheaper to buy acid and salt at Home Depot across the street.”

“Matthew and Luke set the bar for customer service within the Leslie Pool Supply corporation. The have gone above and beyond for me over the phone and in person. I drive 40 miles from LJ just the visit this location. Thank you for being kind, curious, and helpful!”

“Just returned from this location with my water analysis. Decided to start taking care of my own pool. Luke was very helpful in assisting me. He was professional, courteous and knowledgeable. Thank you Luke for putting me on the right track. I'll be back.”

“Matthew is always so helpful and has the knowledge about pool stuff, I've been to other Leslie's and the employees have no clue how to help because they dont know anything about pool chemicals”

“Good service from the sales person. Seemed pretty knowledgeable on salt water pools. Their prices on parts are high due to lack of competition.”

“Good place with a small inventory so you may be sent down the street to the larger store. This store has good customer service and due to traffic patterns it’s definitely easier to get to.”

“Visiting here in Texas and I needed some info on pool pumps for my pool back home. No matter where I go, Leslie's people are all knowledgable.”

“Excellent customer service. The staff (Trevor & Luke) are personable, knowledgeable and accommodating.”

“The free pool water testing is great. You can get anything you need in one place. The chemicals are overpriced.”

“I actually haven't been here. I went to the leslie's across 518, and accidentally rated this one, not knowing there were 2 locations so close. I'd go to this location, however, as the other location has horrid customer service.”

“I like this Leslie's the best, feel like I get the best advice here rather than other places.”

“Employee was rude, unhelpful, ignored customers in the store while on the phone. Waste if time to go here.”

“Trevor is very knowledgable and has great Customer service.”

“This store lacks in customer service and knowledge. The store manager does not like answering answering any questions. I will not be visiting this store again.”

“Good customer service and quick attention.”

“excellent attention especially from Luke.”

“Excellent customer service”