Tropix Pools & Outdoor Living

Tropix Pools & Outdoor Living runs pool service work out of Prosper, TX. Dan owns the company, which has handled pool construction, repairs, weekly cleaning, remodels and outdoor living builds such as pavilions, pergolas and kitchens since 1998. The outfit covers Plano, McKinney, Frisco, Celina and other spots across northern Texas.

Homeowners call them for new custom pools that fit tight backyards, weekly visits that keep water clear and equipment working, fixes after ice storms or algae outbreaks, and equipment repairs like timers or pumps. Technicians named John Reece, Leland, Triston, Donald, Andrew, Jake and Charlie show up for these jobs. Reviewers note that the crews restore neglected pools, replace damaged stones, stop recurring algae and finish outdoor additions on schedule even when weather or inspections slow things down.

They send email or text updates at each stage of a build, text ahead on maintenance days, and arrive at the exact scheduled time for weekly service. Reviewers say the team stays reachable, explains issues plainly and returns quickly for extra visits when problems appear. Work stays inside northern Texas towns and comes in on budget according to customers who compared several builders.

Google shows 4.9 from 303 reviews while most feedback highlights steady maintenance, clear communication and solid construction results. One review raised a concern over equipment left inoperable after a service call. DIRT Score 4.8 from 303 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We hired Tropix to transform our backyard into the entertaining space of our dreams and they did not disappoint. From the initial consultation, to the last day of the job, Tropix staff was professional, attentive, and accessible. Dan, the owner, adeptly guided us through the design, estimate, construction, and inspection phases with professionalism and patience. Despite hitting significant weather and inspection delays beyond their control, Tropix still delivered on time and on budget. We couldn’t have asked for a better pool and pavilion-building experience. We’d highly recommend Tropix pools to anyone looking for a pool builder they can trust. In fact, we already have!”

“Tropix has been maintaining my pool for several years, and I have been very happy with their service. John Reece is the pool tech, and he is awesome, he really takes the time to do a great job, is always ready if I have any questions, and lets me know if there’s anything out of the ordinary needed. I have recommended him to a couple of neighbors (my next door neighbor actually asked me for his contact, after seeing how much longer he worked on my pool compared with the tech that was servicing hers - from a different company). This year, I also asked them to fix some jacuzzi stones after they got damaged in the last ice storm. They did a fantastic job! Really made a effort to find stones that matched my old ones, which took them multiple attempts, after not being able to find an exact match. The finished job looks great! Very happy also with the crew - very nice people, and clearly taking pride in doing a great job.”

“We talked to a few pool builders before going with Tropix, and Dan was the reason we picked them. His eye for design was spot on. He looked at our backyard and immediately saw how to maximize the space in a way the other guys didn't, and the finished pool turned out even better than we imagined. We love it. Dan also emailed us updates at every step, stayed on his contractors and the inspectors, and went out of his way to look out for us in so many ways. That kind of care is rare. Can't recommend Tropix enough.”

“I had a great experience with Tropix Pools. From the beginning, their team was professional, responsive, and easy to work with. They took the time to understand what I wanted and made sure everything was done properly and with attention to detail. The entire process was smooth, and I really appreciated their communication and professionalism throughout the project. You can tell they care about their customers and take pride in their work. I’m very happy with the results and would definitely recommend Tropix Pools to anyone looking for a reliable and professional pool company. Thank you to the entire Tropix team for the great work!”

“We have been Tropix Pool Customers now for 6 Years and there is nobody else we will ever use. They are great! Leland is our pool tech and he has gone above and beyond to help us with every issue we have ever had. His knowledge and expertise is unmatched.”

“Tropix Pools do an amazing job for my pool services. The team is professional, efficient, and pay great attention to detail. Our looks better than we imagined. Highly recommend them to anyone looking for quality work and great service!”

“John Reece fromTropix Pools has consistently kept our pool in top condition for several years. He always takes time to answer my questions. He explains the process and tells me how to prevent problems. I highly recommend him and the Tropix pool care.”

“Tropix Pools has been fantastic and a complete solution for my pool maintenance. The technician, Triston, always arrives punctually on the exact day and time he is scheduled to come. His responsibility is excellent, and his service, attitude, and willingness are unbeatable. Triston is a great person, always ready to help and solve any issues with the pool. Thanks to them, my pool is always in perfect condition and ready to use whenever we want. I give them 5 stars, but if I could, I would give them 100!”

“We hired Tropix pools for our weekly service when we moved to Celina. Tristan did an amazing job getting our neglected pool back in order. Communication is great and we would highly recommend them.”

“We’ve had Tropix maintain our pool for years now, and they do a consistently fantastic job. We used to get algae blooms every summer, and it hasn’t reappeared since we switched to Tropix.”

“The entire Tropix team was absolutely fantastic! Extremely communicative, process/detail-oriented, and professional. We had a few small hiccups along the way, but the response time and resolutions far exceeded our expectations. Rob and Shawn took GREAT care of us! I 'interviewed' 7 different companies that had been recommended by friends, and Tropix ultimately gave us the best bang for our money. Hands down they receive our highest accolades and I would recommend to anyone looking to build their first pool! We also needed a nice cedar covered area, some additional cosmetic modifications in the patio area, and Tropix delivered 10-fold.”

“I have been using them for several years. For some reason this winter things went a bit south with my equipment. Once discovered Triston took care of it quickly and it is back to normal! Thank you!”

“Tropix Pool Service has taken over the care of our pool & after many disappointments from the previous company, we now have our pool looking up to our standards. The pivotal reason is Donald taking over our service. Donald is incredible!! He works magic taking care of all our service needs. Thank you for making our life so much easier.”

“Andrew is always professional and texts me when he is on his way, since I have a dog. I appreciate his consistency and letting g me know if he will be affected by the weather or a holiday! Tropix has been a great pool company for me!”

“John is here every week and does a great job. Not only does he keep our pool sparkling but he passes along to your management when something is more serious and needs addressing. He is conversant and helps us to understand each adjustment. Thank you for sending him your us! Ami Chatham.”

“I was looking for a pool builder back in April and decided to logon to Home Advisor and that's how I found Tropix pools. I had gotten 2 other estimates and for what I was getting, Tropix Pools came in within my budget for my Pool, outdoor kitchen and my pergola. From the date of the dig on June 28th, we were able to jump in on August 6th!!! The entire team has been awesome, Robert, Shawn, Rodney, Kevin! They came over all of the time to check to make sure everything was going well. Any issue that came up during construction and after, they resolved. I'm so happy with my backyard oasis and my family and I are super excited to make more memories at home! I highly recommend Tropix Pools! And they don't just build pools!”

“I have utilized Tropics Pools services for the years I have had a pool. The service I receive from them is outstanding! John does a great job every week keeping my pool in top shape.”

“I BIG YELP out to Tropix Pools!! We have been using Tropix Pools for over 2 years now & went with their "no algae guarantee plan" & Wow! I am so glad we did! so when my 40 yr old and sometimes troublesome pool turned green with algae this week (probably from the ducks that had recently been nesting by my pool) Tropix serviced it 3 times this week to make it sparkling blue just in time for memorial day weekend! Jake & Charlie went out of their way to come back yesterday after I had a meltdown on the phone with Jake, the service manager - He listened to me & he honored our plan coming back out for a 3rd time bringing Charlie, another supervisor to assist. I was so impressed with their professionalism & determination to do whatever it took to make it right. Wow! they were like "The A Team!" They did not leave until every little bit of algae was vacuumed & brushed & treated with the necessary chemicals to make sure it stayed blue for this holiday weekend. I also want to acknowledge Mathew, my weekly pool tech who is new & still learning, but - I am so glad to have him as my tech. He is learning my old pool & has such patience, is so polite, kind & professional too! My only regre”

“I only put one star because I could not put zero stars. They came out to my pool to clean my De filter and when the tech left I could not turn my pool off. They told me I need a new timer. I approved the work even though I’m pretty sure he did something to it. They came out and put a new timer on and when he left my pool pump would not turn on. They told me that it is because my wiring is wrong on my equipment. I asked so the pool was working when you came into my yard and now that it doesn’t work but you are blaming my equipment. I said yes you will need to get an electrician to find out what is wrong with your equipment. Needless to say, I fired them on the spot I have not been cheated by a company in quite a long time. Not to mention the rudeness and the condescension from their office manager over the phone. I paid $300 for an electrician to come out and look at what Tropix Pools did. I’ve added pictures of the ineptness of the tech. Those of you who know electricity will notice there’s no way in the world anything could work after he got through wiring it. And those of you that know pool equipment will notice he actually disconnected my freeze guard and left a wire hanging in ”

“I’ve been using Tropix’s for years now and they have been great to work with. After I had some issues with my prior pool company I was a little hesitant going with another company but Tropix has put that worry to bed. Andrew has been my tech recently and has done an amazing job with the pool and is very responsive whenever I do have a problem or concern. Highly recommend this company for your weekly pool needs”