Leslie's Pool Supplies

Leslie's Pool Supplies operates out of a store at 22720 Bellaire Blvd in Richmond, Texas. They handle pool supplies along with service and repair work. The business focuses on water analysis and selling the products needed to keep pools running. Reviewers mention staff members such as Will, Colby, Zach, and others who assist with testing and part lookups during store visits.

Customers describe bringing water samples in for testing when algae takes over or chemistry gets out of balance. Some needed help locating parts for old filter systems or getting a Polaris cleaner running again after it stopped. Others had pumps repaired on site or received advice on the right chemicals to buy. A few accounts note that figuring out the actual pool volume fixed ongoing issues that testing alone had not resolved. Repairs on variable speed pumps and motor replacements also come up in the feedback.

The store keeps regular weekday hours though one reviewer noted they close at 6 on certain days and 7 on others. People come in person for samples and part questions rather than relying on phone calls. Some feedback points to delays when waiting for repairs or quotes and mentions that service can vary depending on which staff member handles the counter. The location serves the Richmond area with in-store pickup and product sales listed on their site.

Google shows a 3.8 rating from 83 reviews while recurring comments highlight strong help from certain technicians on testing and repairs alongside complaints about rude interactions and inconsistent service. DIRT Score 3.1 from N reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If I could give more than 5 stars, I would! For the last two months, I’ve been that customer walking into Leslie’s every week with another water sample, trying to win the battle against algae and get my pool chemistry under control. Will and Colby never made me feel like a nuisance. They were incredibly patient, took the time to explain what I needed to do each week, and genuinely wanted to help me solve the problem. As it turns out, the culprit wasn’t me, it was that my pool gallonage in the system was wrong the whole time! Once we figured that out, everything finally clicked, and my pool is crystal clear. At this point, we’re on a first-name basis whenever I walk through the door, and I actually look forward to stopping in. If you’re looking for knowledgeable people who truly care about helping their customers (even when it takes a little detective work), Will and Colby are the team to see. Thanks for sticking with me until we got it right!”

“Check the hours carefully if you decide to go here. They’re open til 7 on some weekdays and 6 on other weekdays. I arrived at exactly 6:00 pm for about a 2 minute transaction. The guy just looked at me through the window and shrugged his shoulders. Thanks to this experience I discovered that Wal Mart has a LOT of pool supplies.”

“5/29/2026. 11:30pm！We brought a water sample from our pool for testing at this store and had a very disappointing experience with the staff member named Will？ At the beginning, we provided a sufficient water sample (about half a bottle of mineral water size). However, after the initial test, when we asked for clarification and a re-check, the remaining sample was suddenly discarded. We were then told that there was not enough water left to complete the testing and were asked to go home and bring another sample. This was confusing and frustrating, as the sample had clearly been sufficient when we first arrived. The handling of the sample and the communication felt unprofessional and dismissive. We did not feel that the service was handled in a respectful or helpful manner, and the overall experience did not meet reasonable customer service expectations.！”

“Colby is very knowledgeable! I needed a part for a very old filter system. He researched it and found a solution to my problem. Although I know zero about pools, he treated me with the utmost respect and never made me feel like I knew nothing:-) As Arnold would say: "I'll be back!"”

“Colby and Will are fantastic. They are always both helpful and knowledgeable. I gladly come to Leslie’s for their expertise.”

“Will has been very helpful every time I come to this location. His customer service and advice are greatly appreciated. I definitely recommend this Leslie’s”

“Will was fanatic he walked me through everything that needed to be done and why, he is always so helpful every time we come in”

“Will has helped me ALOT over the past few years with good advice that has kept me from spending excessive amount of time caring for my pool and more time enjoying it! Thanks, Will!”

“I read the reviews of this location and agree to many of them. We are Leslie’s customers for 15 years. This is the rude employees, worst manager , bad service. Do not recommend this location.”

“Rude customer service over the phone. Trying to check whether they stock pool pump parts and person over the phone acting like interrupted his empty store time he had to himself”

“They have this young man . That has help out a lot of people his nice and polite to everyone. He makes sure y'all get the right chemicals for y'all's pool. If they don't have in stock he finds it for you.”

“Will and Colby are a great team. Anytime I come in have questions they have the answers.”

“Great service from Will and Colby always seem to go above and beyond.”

“Wasted my time coming here. The store clerk did not know how to make a quote. And kept arguing and telling me that they do not make quotes. When i have gotten a quote there before by another clerk who had helped me before. But the main reason i had to go back was because the first clerk did not give me a quote to the right parts. They need better training… Now have to go 10 miles to the next location.”

“Stephanie is very rude and thinks it’s funny to bring other people down just because shes mean. DONT GO HERE! Theres better ways to spend your money.”

“I've been a long time Leslie customer - over 20 plus years. I normally go to one of the Mason Road location. However, due to a backlog, I decided to take my Polaris 360 to this location. Zach was fantastic. He was able to fix me up in short order and got my Polaris 360 working again without any delay. Excellent customer service.”

“We ordered a new variable speed pump from Nick and Patrick came out to install. They both did a great job. Best of all the pump works great and it is saving me money on my electric bill and our pool has never looked better Thanks to a great team.”

“The manager saved me a bundle. I went in ready to research new pumps. Mine was broken & no parts found. Pool was not circulating. New pump would be over $2000. He asked me the details & suggested I bring my pump in. Long story short… he fixed it himself in less than a half hour & I am back up running. Big savings.”

“I recently went to Leslie’s bc my pool motor went out. I kept a receipt and showed them the info. They issued me another Lori from Arizona. The manufacture date was 11/18/2023 ( 7 months ago. Now my pool motor has issues again . So I looked back on my product and kept the box come to find out the products are manufactured in Mexico so they making bank off us by purchasing cheap products out of Mexico and now won’t issue me warranty after letting me know they off warrant for a year. Now he won’t give me warranty on product since we got it in December 2023 . I have photos of box n product that states manufactured November 18/2023. So now they placing blame on “ my water” I have a Poolman that comes weekly to maintain my pool and now when I went in I had already taken the motor off two weeks ago bf we left town and asked for pool sample which of.c will be bad because there nothing running the pool. And I was gone for a week. And motor was already off. On the motor even water had gotten into the system which it shouldn’t do bc had a lid. So obviously a malfunction if product and now won’t issue me another poor since we got in in December . But from Amazon it’s cheaper better warrant”

“I took a pool cleaner in for diagnosis on a Sunday. I was told the only person who could look at it would not be in until the following Tuesday. They would call me. I called them days afterwards, only to hear an excuse why it was not looked at. I then made another trip to take them the "needed hose", and was assured it would be looked at the next day, and I would receive a call. Still no call today. When I called them, I was left on hold, and then disconnected. I made a final trip to the store, and no one had looked at it. I was told by the assistant manager that the manager was having problems at home, and they were backed up. He said the employee who promised it today was new and didn't know what he was talking about. When I asked for a number to complain to corporate, he denied knowing it. He could only refer me to his absent manager..who is part of the problem! I took the non-working cleaner to someone else. I will never spend another dime at this poorly run establishment.”