ASP - America's Swimming Pool Company of Schertz

ASP America's Swimming Pool Company of Schertz handles pool service work out of Schertz Texas. The outfit covers pool cleaning filter cleaning maintenance plans green to clean acid washes equipment repairs heater fixes resurfacing retiling deck remodeling leak detection and both fiberglass and concrete pool builds. They also take on hot tub cleaning repairs and installs plus commercial pool jobs. Service reaches Schertz Cibolo New Braunfels and areas beyond with a main line at 210 592 4698 for scheduling.

Customers call on them for regular every other week cleanings one time green to clean jobs pool deck renovations and full resurfacing projects that include crack fixes on coping. Some report steady results with clear water after maintenance visits while others describe cases where tiles ended up with gaps or uneven surfaces after deck work or where resurfacing showed wear inside a year. Technicians named Zach Shawn Tom and Zac get mentioned for detail on cleaning and explaining controls while Doug and Tina handled start up on bigger repair and remodel jobs before handoffs to subs occurred.

Reviews note that response times vary once a regular tech moves on with some waits of a day or two for follow up visits and others where calls or texts went unanswered after payment cleared. Pricing comes up as higher than expected for smaller pools with one mention of 270 a month and complaints about skipped visits after rain. The company works across the listed towns but customers say communication drops when issues need fixing beyond the first service.

Google shows a 4.6 average across 295 reviews with praise for clean results on maintenance plans mixed against shortfalls on deck and resurfacing quality plus follow through. DIRT Score 4.4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We have been using ASP for our pool maintenance for almost six years, and I highly recommend them. Throughout that time, I've consistently been impressed with their commitment to customer service and their willingness to make things right when issues arise. Over the years, we've had various technicians, some better than others. Occasionally, our pool wasn't cleaned to our expectations, but whenever I brought it to their attention, they typically sent someone back within a day or two to address the issue. We had tried other pool services before ASP, and none offered that level of customer service. With those companies, if something wasn't done properly, we simply had to wait until the next scheduled service. No company is perfect, and ASP is no exception. They've experienced some challenges this year more than in previous years. However, what continues to set them apart is how they respond. Even when things haven't gone smoothly, they've consistently taken responsibility and worked to resolve our concerns as quickly as possible. To me, that's what great customer service is all about. It's not about never having problems, but about how a company handles them when they arise. ASP h”

“My wife Cris signed a contract with ASP Pool Svcs for a pool deck renovation. So disappointed. Doug and his sub-contractor agreed to grout the pool deck tiles with gaps. After I paid them, I reported many of the tiles have gaps 1/8”> and need to be grouted. Some of the tiles are not level. The service and quality of work is below expectations and falls short of what was promised. This was a stressful experience. I have asked them to make it right and they do not respond to text or phone calls. I have lost my confidence in ASP Pools and have hired another contractor to finish the job and have cancelled my pool maintenance service.”

“So disappointed. We started off very hopeful that ASP would be able to do a good job on resurfacing our pool, fixing a few cracks in our flagstone coping, and maintaining our pool after the (very expansive) project. Tina and Doug were very helpful and responsive as we got started, but as soon as we’d paid 60% of our project (the day the begin) they were extremely difficult to get ahold of, pawned us off on sub-contractors we weren’t even aware of (Fiji pools), and stopped responding to any of our concerns unless money was involved. We should never have paid the final chunk until everything was done correctly, but they pressured us and had access to charge our CC. Bottom line, be very cautious when starting a big project with them. Do not pay the final amount until everything is completely done as you expect. We were left with a leaking spa for 6 weeks, horrible grout work (sloppy and cracking) and damage to our flagstone, chipped plaster around our jets, and a green pool for a week after an expensive “startup”. Their communication throughout the project was so horrible. They’d show up for one day and then say nothing about the plan or show up for 5+ days. Most issues were eventual”

“I dont really ever post many negative complaints about poor service from companies because I usually handle it and move on. Since America's Swimming Pool Company of Schertz refuses to return any phone calls or texts to discuss my concerns I will post this as much of a warning as it is a rant. DO NOT USE ASP - America's Swimming Pool Company of Schertz for your pool cleaning and servicing needs! We have used them for about a year now and about a month ago or so our normal guy that came out to clean it apparently quit and since then, they have sent 2 different people out to clean and service it. We have service scheduled every other week. The new technician that came out today had no clue what she was doing. She didnt know how to operate the pool pumps to be able to clean it. Luckily my wife was home to turn the pump on for her before she messed something up on my pool equipment trying to figure it out. She didnt know how to operate the vacuum to clean out the pool. Did a crappy job cleaning it once she figured out how to use it and had no clue about adding chemicals. Pool was clear when they started and is now starting to cloud up since the service. She added an entire gallon of”

“Front office is great. Zach has been servicing my pool and his attention to detail and communication can't be beat. Takes his time and makes sure it's always crystal clear!”

“ASP resurfaced my pool last year and it’s incredible. The pool has never looked so good and the water is crystal clear. Highly recommend ASP for your pool service.”

“Rick solid conpany. We manage our own pool reqs, but ASP, we consider them our partners in the upkeep. Anytime out of town, I know that ASP will ensure that I’m not concerned over my pool.”

“I was going to hire ASP for a one-time pool clean as I was moving on short-notice and the bottom of my pool was dirty. The representative convinced me to go with their monthly plan. In the three weeks that ASP serviced my pool, the only thing they seemed to do was add chemicals and empty the leaf trap. One week they did vacuum a corner of the pool, but otherwise after a month my pool is in more or less the same state it was prior. This means that now I have to spend one of my last weekends in TX cleaning my pool rather than enjoying the pool or spending quality time with family. Do not recommend hiring them.”

“Shawn did an excellent job! He also explained the control panel to my understanding.”

“It really used to be the best service. Since my regular guy left it has gone downhill. Service rescheduled, fountains watering my grass when the tech left, never at the same time. I also paid for a full month last year I did not get sue to holidays. I am changing service and I guess I will just eat this months bill since they are impossible to get a hold of.”

“Has not even been 5 years & the bottom is coming up . $16,000 get you a piece of crap They also will not come look at or call back . Beware horrible workmanship”

“Terrible customer service. Pool was unswimmable for an entire month. They kept coming, no improvement. This picture is 4 days after a service call. When we reached we reached out to them, the owner, Tina, hung up on us. Very rude and unprofessional. We switched to a different company, who was able to clear it up in less than a week.”

“ASP is reasonably priced and keeps our pool clean and looking good all year round. Thank you, ASP.”

“Pool looked great for about 6 months but the last 3-4 months either the pool tech didn’t know how to clean the pool or claimed the gate was locked when it wasn’t so they wouldn’t have to clean it”

“They were recommended to install our new pool liner. When I had a question, they answered quickly. I would definitely use them again, but let's hope I don't have to!”

“I've been using this company for about 6 months now and I had to cancel the service today. This company is very expensive for what you pay for. I was paying $270 a month for a small shallow pool to be cleaned which I do feel they were taking advantage of me like most contractors do in this area but considering some of the other pool cleaning companies in the area are a lot worse I sucked it up and paid their price hoping for better service. On top of that they will not clean your pool if it rains outside, they say it's due to potential lightning even though there's no lightning. In fact today I spent 20 minutes outside today talking to the pool cleaners about another potential pool issue and there was no bad weather at the time so that excuse is just a plain out lie and flat out laziness.. Instead of them rescheduling cleaning of your pool they take your money and you have to wait until the next service appointment for it to be cleaned and heaven forbid it rains on that day. I will admit that this company is better than a lot of the other companies in the area but it is just unethical for them to continuously bill you full rate without cleaning your pool and then find every excu”

“Service Pool Rep, Tom, ASP of Schertz provided professional and highly knowledgeable services for our pool…excellent job! Thank you! We recommend ASP of Schertz!”

“This pool company is great! The guys that came, Zac and Sean, were absolutely friendly, and professional. They assured us the pool was ready for use, and they would be back each week to maintain the pool. So far, I'm happy. It was a great start to what I hope will be a continuing relationship! Thanks guys, see you soon! Ps. A shout out to Tina for her friendliness, and setting us up with the service. Looking forward to working with you. 😊”

“Shawn was very helpful and with his knowledge and experience , thoroughly detailed everything I needed to know about cleaning the pool and functional issues that may arise. Very professional and quick response time to troubleshooting and fixing what needed to be done. Thank you for an amazing experience!”

“He had take a very good care of our small pool! We appreciate !Thank you”