Leslie's Pool Supplies

Leslie's Pool Supplies runs store 578 in Schertz, Texas and focuses on pool supplies along with service and repair work. The location stocks maintenance products and handles water testing for pools and hot tubs. Shoppers can buy chemicals, parts like circulation pumps, and related items either in person or through their online options with in-store pickup available at the address on Agora Parkway.

Reviewers describe bringing water samples for testing to clear green pools after long vacations, with staff like Blaze walking through chemical steps to restore the water. Others seek help on hot tub upkeep from Donald, who explains product use without pushing extra purchases, or assistance loading heavy supplies into cars. Some customers report issues with wrong parts or hoses after purchases and mixed results when ordering special items that take weeks to arrive without status updates.

Staff members often carry out bulk chemicals and apply military discounts when asked, while the rewards program tracks points once a phone number is provided. Phone lines at the store frequently go unanswered even during posted hours, leading some to drive to other locations instead. Prices sit near online levels or slightly above, and selection stays limited on certain above-ground pool items that shift to online-only ordering.

Reviews point to service that changes with the employee on duty, repeated notes on strong water testing alongside complaints about communication and stock accuracy. Google rating 3.6 from 71 reviews. DIRT Score 3 from 71 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“THEY DUMPED ALL MY WATER SAMPLE OUT!!!!😲 We had a death in the family. I drove an hour into town to check on an empty house and wanted to take a water sample from her pool to this nearest Leslie's facility. I just needed a print out of the water results. I asked for a water test and pulled out my phone to look up her gallons. When I looked up he had dipped a test strip in it and DUMPED THE REST OF THE WATER OUT!!?? Are you kidding me? I said "I could've done that at the house. I wanted you to use the spin lab." He said the internet is out. Me, being a pool supply retail professional, said "You dont need internet to use the spin lab. And why did you dump all the freaking water out? I could've taken it somewhere else?!!" Update Corporate sent me this below. And no, I will not be telling this story a second time. My water sample didnt get a second chance and neither will you Leslie's.”

“We just returned from a 3 week vacation and our pool was green.😕 Blaze helped us figure out how to chemically bring it back to our awesome little oasis. 🌴”

“Visited this location yesterday. Customer service was great. The employee even offered to help take the items to my car.”

“The girl in the front was trying to help me with my issue. But needed assistance from a girl with short blonde hair in the back that was the “expert” but wouldn’t listen to all the information I was giving them just shout out part numbers to the girl in front. I knew what I needed but didn’t know what parts were available from them and she told me things what you need. And as I walked away to pay she didn’t even have the manners to wait till I was out of the store before saying out loud how annoyed she was with me. And to add insult to injury I get home And connections are wrong and the hose is also wrong.”

“Absolutely love this store, Blaze and Donald are always helpful and suggest just what I need to solve our problem. They test my water as many times as I need. Love the rewards system and it’s ease of use. I always compare prices to amazon and they are about the same if not a little higher, but will give the business to the store because the customer service and they always give me knowledge. Thanks a lot guys! See ya next week with my water.”

“Horrible this location never answers the phone. I paid 2300 dollars for an item over the counter. It was a special order and 3 weeks later it hasn’t show up. I haven’t gotten an email on status. I called their 800 number they can’t find it. I went to their Bee Cave location where I live and they can’t access San Antonio records. They are no better...Didn’t even offer to help me just said good luck with it...So here I am on a Saturday at 430pm leaving a review and leaving a VM for the District Manager Jesse Hopson. As if I have nothing better to do.”

“Was lied to by the Northwoods location and sent to agora location for something they were out of stock. The gentleman at agora was kind enough to help us to a location that was in reasonable distance to get what we needed. He was about to leave and be off for the day but stayed behind to assist. Customer service like this will keep us returning!”

“Ordered an expensive circulation pump online. They sent a "compatible" pump that was available for $100.00 less everywhere else. You should let people know you are NOT sending the pump in the picture, nor the model number that was stated on the web page. A huge waste of my time - very disappointed!”

“Depends on the employee you get. There are two (you'll know them after talking to them) that are just interested in selling you large bulk items. Instead of actually trying to help and explain steps/process. I try and go to a different staff member who are way more helpful.”

“Water testing is professionally done, but as for supplies, I personally think they are over rated and costly, but.... They are willing to tell you everything you need and do offer military discount”

“one word: Donald. He helped so much on how to use and maintain our new hot tub, forced no sales on us, just a laid back awesome guy. Great place to buy all your hot tub chemicals !!”

“Service was unacceptable. The service person acted like I was disturbing him. Now I will drive 15 miles to another Leslie's where they are at least interested in assisting. I will not return to this location.”

“The staff at this site is unfriendly and make you feel like you are bothering them with any question. I now drive an extra 10 miles to the store at 1604 and 281 where the staff is friendly and knowledgeable.”

“This location only sells above ground pool stuff. So limited selection of items. Also according to staff. Many items may only be online only now and must be shopped for and shipped from online.”

“The people here are fabulous. Very helpful and kind. Had everything I needed. They explain how to use what you are buying. They give you options of different items.”

“Never answered the phone just rang and rang. Then they answered after quite a few calls and just hangup... Never been here before so far not so good.”

“03/22/2025 This Business is really lacking customer service, I don't know Why they have a telephone they never, never, never answer it, I don't know how they stay in Business, There worthless, I'll get answers and services from another Pool Store or representative”

“If you want your points make sure you give your phone number, they will not remind you. They always carry out the heavy chemicals for me.”

“The people in the store are great, but they NEVER answer their phone!”

“Hmm, they're open....but they don't answer the phone. I called and called. (I think you can answer and ask someone to hold).”