Pinch A Penny Pool Patio Spa

Pinch A Penny Pool Patio Spa runs as store number 231 in Sugar Land, Texas. Javier owns the operation. The business sells pool chemicals such as liquid chlorine and tablets along with pumps, filters and related parts. It also handles pool cleaning and maintenance, equipment installation and repair, renovations, leak detection and repair, and acid washing. Additional work includes pressure washing, landscape lighting, screen repair and water softener systems.

Customers report weekly pool service visits along with help on algae buildup, heater repairs and filter issues. Adam assists shoppers with chlorine selection and answers questions on site. Other visits involve techs checking equipment and offering advice on maintenance. Some accounts describe algae remaining after multiple visits, metal wire fragments left in pools after brushing, and chlorine powder causing filter clogs and low pressure. One case notes repeated calls to the store for resolution after wires injured guests.

Reviewers mention staff answering questions in the store and providing free water tests to check conditions. Prices for supplies come across as reasonable next to nearby spots. Service calls sometimes miss scheduled times despite multiple follow ups, and callbacks do not always happen after initial contact. The store sits at 3302 Hwy 6 and draws local customers for both retail purchases and service work in the Sugar Land area.

Google shows a 4.3 rating from 65 reviews while many comments praise staff knowledge on supplies and others note problems with service follow through and algae control. Recurring points include helpful in store assistance alongside complaints about scheduling and communication. DIRT Score 3.3 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Great customer service! I regularly come here for liquid chlorine, and Adam is always knowledgeable, friendly, and helpful. He takes the time to answer questions and makes sure I get exactly what I need to keep my pool in great shape. Highly recommend this Pinch A Penny location!”

“This was my first time visiting this store and unfortunately I received terrible customer service. I wasn’t greeted when I walked in instead, I was just stared at. I had to initiate the conversation and ask for help myself. When I had questions about a product I felt like a bother. Then while I was in the middle of asking another question another customer walked in and the employee immediately left me to help them instead. I would never spend my money here or return. Kindness and basic customer service go a long way.”

“They have been cleaning our pool. The algae building up and they didn't even address it. We had to call them and have them try fixing it. It's still not fixed and it's been a month. They are the worst. They won't give you a straight answer or a call back. I'm switching companies.”

“They used to do good job. But the last year or so, they can not keep their promises. Thye schedule my pool for service but no body shows up after calling multiple times. Really disappointed”

“The staff is very helpful every time I visit. Their selection of pool supplies is great. I highly recommend them.”

“Worst pool company ever! Beware! They use old metal wire brushes that need replaced. We found 30 metal wires in our pool which caused injuries to guests and kids. Contacted the store 10 times without a call back or resolution. The store owner, Javier, called me 10 times when we signed up for my credit card information, but would not call me back when the I desperately called for help or a resolution. Other neighbors complained about their communication as well. Be careful!”

“Their weekly service is great! They are always helpful and quick with any problems you have or items you need.”

“Local pool supplies shop. They have everything I need, and when I have issues l they can come to help. My heater was a bit smellier than usual so the tech said, “that’s normal… No charge”. Thanks Pinch-a-penny!!”

“Great staff, free sampling to determine pool conditions, prices are reasonable compared to other stores in the area.”

“Clogged the pipes with chlorine powder and had said the algae wpuld go away. I had to manually take out all the chlorine powder because the pressure on the filter was extremely low. Algae has been here for more than a month and they haven’t done anything about it. We keep asking them to check the filter and the pressure, always say it’s good and clearly it’s not… Do NOT recommend!!”

“Great service, super friendly and knowledgeable staff, and the owner is super attentive to our needs! 10 out of 10!”

“Very easy to work with. Smooth process and all around great business”

“Always helpful and knowledgeable about keeping my pool sparkling.”

“I love this location. Very nice and knowledgeable friendly staff”

“Great local pool supply place, good service and prices.”

“Pinch a Penny pool Sugarland support local youth. I am the leader of a girl scout troop and he has been insturmental in making our event successful. He was a sponsor in Juneteenth Golf tournmament. The day of he came out socialized and had fun give aways for the kids to enjoy. Thank you for everything”

“Great customer service. Good people.”

“The people there were very friendly and helpful.”

“Amazing staff and liquid chlorine is great.”

“What’s the Problem Here? Don’t waste your time calling Penny Pincher Sugar Land location for pool cleaning service, they say “we’ll call you back, we’re busy with customers, but they NEVER call you back and attempt to hurry you off the phone call. If you’re call to arrange and schedule weekly service, that makes you a customer. When you physically go into the store location the staff always appear angry, and there are never additional customers inside, maybe that’s why their customers base has dwindled! POOR POUR SERVICE………..”