Pool Peeps

Pool Peeps handles pool service work out of Boerne, TX. Ben runs the day to day with Robert and Mags also handling jobs on site. They cover regular cleaning and chemical checks plus repairs such as pump swaps, filter fixes, light replacements, new circuitry, and equipment work after freeze damage. They also deal with algae, hard water stains, and clogged filters from pollen. Customers sign up for weekly visits or call for one off fixes like heater repairs and valve replacements.

Ben shows up with parts ready and walks through what needs doing on pump and electrical jobs. Mags spends time sorting out chemistry problems over the phone or on site. Robert steps in on bigger rebuilds of above ground PVC and filter setups. Reviewers note the crew drains pools when cyanuric acid gets too high and gets them back to clear water fast. They handle negative edge leaks and tile work though one job dragged on with price changes and unfinished electrical handoff.

The team answers calls direct, shows up on the day they promise, and sticks to quoted prices in most cases. They keep pools clean through heavy rain periods and take over from owners who got tired of guessing on chemicals. Service stays in the Boerne area with weekly routes and same week starts for new customers. Folks say the work stays steady even when the crew stays busy and they never feel rushed off the property.

Google shows 4.6 from 52 reviews with steady notes on reliability, fair rates, and clean results after repairs. A couple of reviews flag delays and incomplete handoffs on light work and edge fixes. DIRT Score 4.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Pool Peeps has always taken great care of our pool. They always show up, help when things go wrong and provide excellent service at a fair price. Highly recommend.”

“We have trusted Ben and his team at Pool Peeps for the care of our pool for over the past two years. I have nothing but good things to say about his team as they professionally cared and maintained as it was their own. From consistent chemical balancing, cleaning the stubborn Texas hard water, and attending to prompt issues (such as clogged filters due to oak pollen), the Pool Peeps crew delivered 5-star service from day one. I cannot recommend another group to better provide full-service pool needs. Thank you for the professional attention to detail, our pool was thoroughly enjoyed with minimal personal time & effort and looks as good as it did when first installed!”

“As a long-time pool owner, I've seen my fair share of pool service companies come and go. But, let me tell you, Pool Peeps has set the gold standard in pool maintenance and customer service. They've transformed my backyard oasis into a stunning and inviting paradise, and I can't recommend them highly enough! From the moment I contacted Pool Peeps, their friendly and professional staff made me feel like a valued customer. They listened attentively to my concerns and tailored their services to fit my specific needs. The team arrived on schedule, fully equipped, and ready to tackle any challenge my pool could throw their way. Pool Peeps' technicians are highly skilled and knowledgeable in all aspects of pool maintenance. They've consistently provided exceptional service, whether it was a routine cleaning, equipment repair, or even a complete pool renovation. I've been impressed by their attention to detail and commitment to ensuring my pool remains in pristine condition. One of the standout features of Pool Peeps is their proactive approach to pool care. They've helped me prevent potential issues before they become costly problems by offering expert advice on maintaining proper water ”

“Pool Peeps installed a new pump and new circuitry, rewiring almost all the electrical components that control pool functions. Ben took my pool from a brown stagnant mess to clean and clear. He showed up when he said he would with all the equipment needed for the job. He let me know up front what was needed to get the pool up and running and the cost. Through the repair process, he very patiently explained what he was doing and the function of the various components. Even though these folks are very busy, I never felt that they were rushing to finish and move on to the next job. Great attention to detail. They truly believe in stellar customer service, and I would definitely hire Pool Peeps again.”

“Ben at Pool Peeps is a fantastic person and extremely professional. I highly recommend using Pool Peeps, they are prompt, quick, reasonably priced, always truthful when maintaining your pool and when quoting prices. Pool Peeps was a lifesaver at the beginning of COVID when my last poor service decided to duck out and not clean the pool but still charge me. Enjoy your summer and let Pool Peeps do the work!”

“The entire team at Poolpeeps is AMAZING! They are all knowledgeable and friendly; not to mention they play with my dogs while they work cleaning and maintaining my pool! Outstanding team that Robert and Mags have! Keep up the great work and service! You allow me to enjoy my pool and I can’t thank them enough! Highly recommend them for all you pool servicing needs.”

“I had dealt with another Boerne pool company which was very frustrating to deal with. I found Pool Peeps on google and I gave them a ring and immediately got setup on the cleaning schedule. I had a light go out and they came and fixed it asap. It is great to have a pool company actually keep my pool clean, fair rates, great service and communication and never let us down. Highly recommended”

“Pool Peeps did major repairs to our pool equipment after the big freeze in 2021 and resolved algae issues that resulted from the faulty equipment. We were so pleased with the results, we became regular customers and are delighted with our sparkling clean pool.”

“Pool peeps is always on it when it comes caring for my pool, they always get the job done right and can provide any upgrade, repairs, instillation, or consultation you may need. Hire these guys if your ready for your pool to be clean and cool all summer long!”

“I contracted with Pool Peeps to replace the light in our pool. It took weeks to even get started, then they came back and stated they were going to have to raise the price of the contract due to more work involved. We came to agreement on the raised price. They then started the work, then didn't show back up for some time. I then finally got them back out to do the work, and they said they would stay on the job until completed. The bid from them was to completely fix the light, and included all necessary electrical work and equipment. They then tried to put off onto my electricians that were doing some other work at the house, the final installation of the light. To this date, after almost 3 months of this, I still do not have my light finished and have electrical wiring laid out by my pool. I have called and complained with both owners of the business, they have sent 2 different electricians by to "look at" what needs to be done, but nobody has ever been back to complete. I followed up with one of the owners, and she said "maybe they don't want to work with you", and I actually have never even met either electrician at all....and Pool Peeps is supposed to be the one paying the ele”

“Pool Peeps swooped in and took over -- just what I needed after years of trying to take care of our pool myself, endlessly vacuuming, brushing, and guessing whether the chemicals were right. They know, and they cared to make sure our pool was in optimum condition. The first thing we had to do was drain most of it due to high cyanuric acid. I'd thought it was measuring high, but draining the pool was a daunting prospect. And would that really fix the problem? With Pool Peeps handling it, we were back to swimming in a little over 24 hours in a pristinely clean, fresh pool. Even better, the cost was covered in our monthly service fee.”

“Ben was so professional. He ANSWERED the phone when I called to make an appointment, showed up on time for the appointment, and came back with the necessary parts BEFORE the appointed date to do the repair. He did the repair on the pool heater quickly. Very knowledgeable and nice. Would highly recommend him!!!”

“I highly recommend Ben Decker and Pool Peeps! He replaced two valves, a filter canister, and basically rebuilt all above ground PVC on the pump and filter. Ben is honest and dependable; use him for all your light pump repair and pool maintenance!!”

“Called Pool Peeps for a pump issue. Diagnosis--needed replacement. Honestly believe initial installer shorted the new pump and timers with installation. He told me to file a warranty claim on the new pump? Then Mags & Robert got involved. Replaced the newly installed pump and the timer within the original quote. They strive to Satisfy !!!”

“Mags at Pool Peeps is the best! She spent considerable time helping me with some pool chemistry issues and I found her to be knowledgeable and fun to work with. I strongly recommend Pool Peeps for any of your residential pool maintenance needs.”

“THIS is why you hire pros. If I had DIYed this it would have cost me a minimum of an extra $1K and now I wonder how many times in the past I did exactly that. I always get great service from Pool Peeps and today was stellar. I'd give six stars if I could!”

“Ben is great and provided the service immediately. Was looking for someone to take care of the pool, called Ben and he started coming the same week. Comes in every week and keep our pool sparling clean.”

“We called Pool Peeps out to repair a leak that was attributed to our negative edge. We paid half the cost up front as a deposit (should have been my first clue). The pool mason Demo’ed the existing negative edge. During demo, I noticed he’d chipped out the gunnite of the perfectly level edge in several places. He supposedly repaired the leak, and repaired/retiled the negative edge. Our negative edge is completely ruined. It’s clearly unlevel to the eye and now drains to one side, and the leak is not repaired at all! We called the owner, and he was very unprofessional, telling us over the phone that his mason is the best in the area and that he would send the same mason to redo his work, but it would be at our expense! We were not willing to let the same mason try to repair what he’d messed up. We will have to have the whole thing demo’ed and redone. The owner would not refund our deposit. We lost almost $2,000.”

“Pools were designed to be relaxing and fun! Pool Peeps allows my pool to be just that. No more worry or time spent on cleaning and maintenance!”

“A real tough time with constant rain. I am sure they spent more on chemicals than I pay . Did everything necessary to recover a clean pool. They have noted items to be repaired and completed pump and filter work. Inspected by owners . What a team! ----------------------”