ViPools

ViPools runs pool service work out of Brownsville, Texas. They build inground pools and handle custom construction projects. The company lists services that cover swimming pool construction along with repairs, cleaning, and maintenance. Mr. Osuna oversees the work from their spot at 6985 N Expressway 77 in Olmito, and they list service across the Rio Grande Valley and South Texas spots including McAllen, Harlingen, and South Padre Island.

Reviewers have described jobs where the company pushed for replacements on pumps and other parts after a capacitor failed. Some owners handled those fixes themselves because they knew pool upkeep from past experience. Other accounts mention damage that happened during builds when workers were left without close watch, followed by calls for fixes that went unanswered. One reviewer noted an algae claim after they switched pumps on their own, even though they disputed the issue.

The outfit covers a broad stretch of towns around Brownsville but reviews flag problems with follow-through on repair requests and owner oversight on job sites. Some customers said they got dropped after handling maintenance themselves instead of using the suggested services. Pricing drew one note of approval for being reasonable while others felt steered toward higher-cost options. The business lists contact numbers for estimates and operates in those listed cities.

Google shows a 3.9 rating from 7 reviews. Common points raised across the feedback center on service follow-up during builds and repairs plus how the owner managed crew work. DIRT Score 2.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We were faithful customers for 2 years. When they asked us to replace something or perform a service, we did. VIP Pools just gave us the boot. We have been loyal customers for over 2 years and always paid on time. They suggested expensive repairs. My husband has owned pools for most of his life, so he did the repairs on his own. He would do the maintenance himself but he is a State Trooper and works long hours on the border. In addition, his spare time is spent in the National Guard. This is how VIP treats us. They need to remove the VIP from their name. They are saying it is because we have an algae problem. We don’t. The capacitator on our pump blew and we replaced the pump, had our water checked by an external source, and now they say they won’t service us. They still say we have algae. How do they know if they haven’t been back? Alex, the tech, spent 20 min a week vacuuming it, putting in 2 chlorine tablets and maybe some shock. We went on vacation and asked them not to service the pool from a Wednesday to a Wednesday. That was July 21st. They never returned. Our dogs were in the backyard so there was no way they could have gone in there. I still don’t know how they knew the ”

“I highly recommend ViPools, great service !! Very professionals and their prices are very good”

“Very poor customer service. The owner wasn't keeping an eye on the workers when they built my pool. I would call Mr. Osuna to ask him to send someone to repair something that was damaged, and he would either forget or take on more work than he could handle. I recommended him to about five clients who had pools built for them, and they all complained about the terrible service. It's better to pay a little more for good service and quality.”