Easy Pools

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“Rick at Easy Pools was incredibly helpful and honest throughout the entire process. I was ready to spend more money on equipment I thought I needed, but Rick took the time to explain my options and recommended a less expensive solution that actually worked better for my pool. It's rare to find someone who puts the customer's needs ahead of making a bigger sale. His knowledge of pool equipment, water chemistry, and energy-efficient solutions is impressive, and he made everything easy to understand. If you're looking for trustworthy advice, quality service, and someone who genuinely wants to help you get the best value, I highly recommend Easy Pools. Thank you, Rick, for saving me money and helping me make the right decision”

“I've used Easy Pools since 2007. I read some of the bad reviews on here and felt compelled to write one about my experience. I sell homes for a living and refer people to Austin all kinds of service companies to use. I refer pools to Easy Pools and always have. I've never had a complaint and I have some of the biggest, most expensive pools in town and the pickiest clients in town. Personally, I've never had a problem with them. Someone mentioned "high turnover"....in 10 years, I'd guess I've had 3 guys service my pool....that certainly doesn't seem like high turnover to me. They come 2x a week and I watch them out the window every time. They do the full job, they take off the cover and put it back on (huge pain in the rear) and are very careful and detailed. In 10 years I have called them maybe 3 times to bring something to their attention....these guys catch everything and are good about telling me what to do to replace parts and keep the pool running its best. I can't say enough good about them. Great people. Great company.”

“Easy Pools was absolutely amazing! I have a salt water pool and it has been very challenging, not only to maintain it myself, but to find a company who is skilled and experienced enough to maintain it. Easy Pools knew exactly what to do and how to do it and my pool has operated with out a problem since I started my monthly maintenance plan with them. I would highly recommend this company to anyone with a pool!”

“We used Easy Pools for about a year and remained unhappy with the service and total cost (service and chemicals). They had never vacuumed the pool (had serviced for the prior owner for years) stating that it couldn’t be vacuumed because no port for a hose existed. I located the port and pointed out to them. They still didn’t vacuum it although they continued to reflect that they did........as well as listing other service events which they did not do. We do not live at the home but watched on cameras as they were in and out in 10 min. When I noticed that we were having an issue with a pump losing prime, I asked Rick about ways to identify the culprit. My request was met by Rick with a statement that I needed to hire a 3rd party company to find the issue. Finally exasperated, I contacted another pool company that my neighbors use and recommend. When they showed up, they observed chlorine and ph levels that were too high for anyone to even use the pool. The pump was also running dry due to lost prime. The new company identified what they think is the issue and are resolving it immediately. Regarding Price: the new company’s maintenance service rate also includes chemicals (Easy Pool ”

“I highly recommend using Easy Pools for weekly maintenance and equipment repair for all your pool and spa needs. We have used this company for over a year and they ALWAYS stand behind their work. We entertain almost every weekend in the summer and we have been complimented on the clarity and cleanliness of the water by our guests. Not to mention their service is impeccable with immediate call backs and after hours trouble shooting service calls. The day before a swim party for my daughter we had an issue with our filter and vacuum system. The morning of the party, the pool technician arrived early and repaired the system...and made sure the pool was perfectly chemically balanced before our guests arrived! This company is top notch and won't disappoint.”

“We are new to Easy Pools but service has been reliable to date. Trevor has been such a help to us as we learn about our new (to us) pool. He was very patient until we could get the gate locks fixed, even though he had to jump the fence a number of times! He is also personable and friendly.”

“Recently had my pool acid washed by Easy Pools. I have no complaints and found Easy Pools, specifically Rick, a pleasure and a bevy of knowledge. No pressure tactics, patient, and thorough in their explanation of services provided. Would gladly recommend Easy Pools in the future.”

“Easy Pools resurfaced our pool and got it back into good shape after we purchased a home with a pool that needed a lot of TLC. It looks beautiful and clean now. Rick with Easy Pools has been absolutely amazing to work with and is so knowledgeable. He has gone above and beyond to help us learn how to take care of it (we had never owned a pool before) and checks in with us to see how things are going, even though he could have just walked away after doing the job. We used his "Pool School" to help teach us how to clean it, test the water, learn about the chemicals, etc. and it was great! I feel like I finally know what I am doing with my pool and if I ever have a doubt, I just ask Rick and he always promptly responds to me and is so helpful. The service has been great!! We will continue to use Easy Pools, without a doubt, as we continue to maintain our pool and for any services we may need. Ignore any bad reviews you have read, as I do not think they are accurate!”

“Do NOT use easy pool for weekly service. They have turn over of employees and every week you'll have a different person show up who does NOT know what they are doing. They come for 2 minutes and call it a day. Their service guy stood on the coping in our hot tub and broke it. Then when we called them they tried to deny they broke it--even though it was witnessed when the guy fell in the pool because he broke it. They constantly leave our gate unlocked which is a huge liability! And today was the last straw. Another new guy came out and dumped a ton of chlorine into our salt water pool. The chlorine levels are off the charts worse than if we had shocked it. And on top of everything when you call them they will NEVER call you back. Save yourself Time, Aggravation and Money! Do NOT hire them!”

“We just had pool replastered and were really dissatisfied with Easy Pools. It was supposed to take 4-6 weeks and it took 9 weeks. They started and then didn't show up for 3 weeks. They used the wrong plaster color, forgot to put the tiles on the steps and charged 50% more for water trucks than they quoted. I DO NOT recommend Easy Pools.”

“Josh came out and was able to get my spa up and running. He did a great job and the communication was outstanding. I will for sure use them down the road if anything goes wrong with our pool equipment.”

“Ick - the guy that answered (Jim) had zero personality or interest in providing assistance for inspections. I can't imagine him being any more pleasant in person”

“For the first time in 20 years…The services have not only been excellent but it has been a blessing. Thank you.”

“We love our tech Stephen!”

“Edit Jun 2026: We switched to using Poolie instead which is a night/day difference in the quality of service for the exact same monthly price. Poolie techs spend 30-40 minutes at our pool every time. Easy Pools techs would usually spend 5-10 minutes. I strong advise against using Easy Pools. We hired them for weekly pool service and kept them for around 8 months before they 'quit' due to me calling them out for unprofessionalism. Specifically, I have security cameras on my driveway and pool so could see when they would come to service the pool. A couple months in to the service relationship, we experienced our first no-call-no-show. We received no email about the missed visit and so I inquired and asked for a refund for the missed week. They gave me a refund for that week. Then a few months later, it happened again. No email telling me why the visit was missed. I emailed them saying that it was unprofressional and I shouldn't have to be micro-managing, checking every week whether the service was done, and I expected a refund again for the missed week. The owner replied in a very defensive way, implying I had not read the service agreement sufficiently ... "As clearly stated in ”