Waco Pool & Spa

Waco Pool & Spa operates out of Waco, Texas as a retailer and service provider for pools and spas. The business sells hot tubs from brands such as Sundance and DreamMaker along with above ground pools and swim spas. It also supplies maintenance through cleaning, repairs, and water testing at the location on Sanger Avenue and extends coverage to nearby spots including Woodway, McGregor, Hewitt, and Hillsboro. Staff members including Clare and Jason handle sales, financing details, and setups while technicians manage regular visits.

Customers report buying hot tubs after discussions with Clare on models, payment options, and pros and cons, followed by on time delivery and startup by Jason that left units running without issues. Above ground pool packages have included full equipment, installation, and instructions on operation, while maintenance covers weekly checks that keep water clear. Some accounts note full renovations with new tile, surfaces, and heaters completed by the same team, along with water testing that supports ongoing care without unnecessary product pushes.

The company sends photos after each maintenance stop and contacts customers ahead of any delays or added findings. Reviewers describe competitive pricing on hot tubs and pools compared with other local options, plus clear explanations of controls and features during handoffs. Service reaches locations thirty miles outside Waco, with responses to service calls handled promptly and setups completed in a single visit when scheduled.

Feedback shows strong marks for staff knowledge during sales and reliable weekly care that produces consistent water quality, with repeated notes on patience through questions and upgrades. One account described problems with billing taken from an account without prior invoice details and damage to recently replaced pipes during a visit by a technician.

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“Excellent Dealer! Clare and her team are absolutely phenomenal to work with. We never felt like we were bothering them with the million questions we had when purchasing our new spa. Mrs. Clare helped us through the entire process of getting financing and was very patient with us. She was very accommodating to our needs and wants. After a ton of research we decided that Sundance Spas were the best quality hot tubs. There were closer options to our local area, but we really wanted a Sundance, because of the great quality they offer. Spas are expensive and we didn't want a throw away tub. After purchasing our hot tub, I would absolutely buy a Sundance again and wouldn't go anywhere else than buying from Mrs. Clare. I definitely recommend these people. Her staff were all very professional and worked their butts off when delivering and setting up our hot tub. I even tried to be myself and joke around with the guys. They stayed professional the entire time. They did everything they could to get our hot tub running correctly. I even offered to break down the trash and put it in trash bags. They insisted they take the trash with them. Very knowledgeable company. Very friendly. Very pro”

“Clare and Jason made the entire process smooth. We have already gotten so much enjoyment out of our pool. I couldn’t recommend Waco Pool and Spa more! If you are thinking about a pool you won’t be disappointed in the quality of service they provide.”

“We have wanted a hot tub for years and I shopped every single major brand but kept coming back to Sundance. After meeting with Claire, I knew this is what I wanted. She was honest and told me the pros and cons. Jason delivered on time and had it set up and running perfectly. We enjoyed it all weekend and I look forward to having this hot tub for a long time. Thanks again!”

“Gattlin the technician is absolutely amazing. Stayed with the company as long as we did because of him. Edited to reflect the poor customer Service. The fake apology in the response was the first apology we received. Not receiving an invoice FIRST and just taking it out of someone’s account is not okay. Was never asked what payment account I would like to use. Secondly- Gattlin, our primary technician, came every week for months and never broke anything. We opened the same thing once to twice a week and never broke it. The pipes that Ronnie broke this last time were recently replaced. Lastly, updating your response on here to make it seem like the customer is wrong is not right. Whoever the manager is doing a very poor job at resolving issues. The office staff is lacking. Billing is all over the place. They’ll charge you without talking to you, they’ll invoice you and just take the money from you without asking, and management has zero idea of what customer service is. If your equipment is new and you don’t expect to have to pay for things that the technicians break, this is the place for you.”

“I love my hot tub!! They educated me while I was looking, on the different styles and helped me pick the one that was right for me. They were professional setting it up and very good communication during the process.”

“I went to Waco Pool & Spa and I talk to Ryan and he was very helpful on helping me make a decision on hot tub that would be a great fit for me. The tub I picked was delivered as promised but it came in matted instead of glossy which was what I wanted and they had no problem in switching it out for the one I wanted. As a matter of fact I decided to upgrade it to a larger one. Every detail about the Spa was explained to me so that I wouldn’t have a problem controlling it. Everyone that I came encountered with was so professional and helpful and treated me and my wife with the upmost respect. Thank you to the whole crew at Waco Pool & Spa.”

“I went to Waco Pool & Spa this summer when I made the decision to upgrade to a larger above ground pool. What I found was a family owned company that love what they do, and are there to help you every step of the way. I especially liked that they sold pool packages with everything you needed, including installation and a pool school. There were a couple hiccups with the installation of my pool (not WP&S’s fault), but the problems were handled with professionalism and care for the customer. Waco is blessed to have this company in town. I have already recommended their services to others. Thank you, Waco Pool & Spa!”

“Best place in town to go to for all your pool needs! They have Pool School for people just starting out with pools. (Like me). Their staff is always friendly, won't try to upsale you, knowledgeable and very helpful with their water testing”

“We hired HOT Pool and Spa to completely renovate our pool (new tile, new interior pool surface, new heater, etc). The first 2 photos show the "old" pool; the last 3 show the "new" pool. Our pool looks completely new and modern. We are extremely happy with the service, the care, and the treatment provided by Jason, Holly, and staff. We really enjoyed working with HOT Pool & Spa and we are really enjoying our "new" pool!”

“We would wholeheartedly recommend Waco Pool & Spa to anyone considering getting a new pool! We went in with the desire to buy an above ground pool but with zero knowledge of what all was involved. Claire and Jason were fantastic, extremely helpful and friendly, and patient with our many questions. They also clearly work with equally friendly and reputable installation and financing companies. So glad we chose them for our new pool! :)”

“Clare was very responsive and friendly. The prices at Waco pool and spa were the best we found. Clare made the process of buying our hot tub very easy. Installation was thorough and informative.”

“About 6 months ago I called about above ground pools. Not knowing if I was going to go that route, Clare still patiently spent at least 30 minutes on the phone not expecting anything…just pure kindness! Months later, after kicking other pool options out, I decided on an above ground pool after all. The problem with that was I couldn’t remember which company she was with but I knew I NEEDED to find the one lady with an accent…the person I didn’t forget about! I called each pool shop until I finally found Clare! Now I’m the very happy owner of a 15x30 pool which included installation, pump, vacuum, chemicals, and pool school! Pools can be pretty intimidating but Jason was very patient and made pool school enjoyable! Actually the entire process was seamless and it’s all because this team works so well together! A++++”

“Waco Pool and Spa provides outstanding service. Their team is consistently professional, courteous, and reliable. They are very patient, even when my dog happens to be outside before their arrival. I appreciate receiving a photo after each visit, as well as timely communication if there is ever a delay or if they notice any additional issues. Waco Pool and Spa is a well-run business that I highly recommend. And I love Ronnie my pool tech.”

“Our pool has been crystal clear and sparkling since Waco Pool & Spa took over the monthly treatment three summers ago! The staff is friendly and helpful, and the pool techs are courteous and efficient.”

“I am the owner of a local dumpster company and I worked with Waco Pool & Spa on a project in Hewitt. They were an absolute pleasure to work with and I highly recommend them!”

“Waco Pool and Spa is the best! Dustin was amazing and answered all my questions. He’s definitely an asset to the company. I will be recommending Waco Pool and Spa to all my friends.”

“Tim and his crew service our pool in Hillsboro, 30 miles north of Waco off I35, and they are dependable and promptly respond when I contact the about issues. I recommend their service.”

“These people go above and beyond! Excellent service, kind, helpful, and ready and willing to get the job done with excellence.”

“Your sales annd installation team put the ‘P’ in SPA! 😏 Punctual, Professional, Proficient, Precise, and Patient. We’re really loving our Sundance. It’s already helped with a painful shoulder problem! Thanks again for everything. 💦”

“I have been a customer for over two years. I have dealt with all the others in town, and Waco Pool & Spa is THE BEST. Honest, dependable, reasonable, timely, professional, and excellent at what they do!! I cannot say enough good things about them. The report is emailed to me -- including pictures of my sparkling pool -- before they have even left my driveway. My pool has looked fabulous since hiring them. My pool is in GREAT hands!!”