Year Round Pool & Spa

Year Round Pool & Spa runs pool service work out of Wylie, TX. They handle chemical startup on new inground pools, weekly cleaning and chemical treatments, filter and heater repairs, warranty claims, and sales of supplies and parts. Staff members named in reviews include Grant for repairs, Nicole and Brian for advice, and Jo Ann for warranty help and product guidance. Customers reach them for both one-time fixes and ongoing service on residential pools.

Reviews describe Grant arriving to swap out filters and handle heater work with steady results. Other calls cover chemical balancing right after a pool fills and questions on freeze protection steps. Positive notes mention staff walking new owners through basics and sorting warranty approvals. Negative accounts cover skipped visits, equipment damage during service, algae buildup after missed cleanings, and problems like stained pool bottoms or leaking skimmers after repairs.

Service often draws complaints about slow replies to calls and appointments pushed back without notice. Some customers report quick arrivals the day after a request for startup work, while others note long waits or ignored messages during peak times like holidays. Pricing shows up in mentions of supply costs and labor charges for installs. Work stays local to the Wylie area based on the addresses in the accounts.

Google shows a 4.1 rating from 69 reviews. Common topics include strong help from named staff on supplies and repairs alongside frequent issues with communication, missed cleanings, and equipment problems during service.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This company is amazing. I just had an inground pool built and didn't know my builder wasn't going to do the chemical start up. They immediately came out as soon as the pool was filled (literally the day after I called them) and took care of everything. Their staff was so kind and walked me through everything I needed to know as a first time pool owner.”

“They held the warranty in our pool so we just continued service with them. No communication, skipped service appointments, broke our equipment, stained the bottom of our pool using cheap chemicals with heavy metals. We couldn’t be more disappointed.”

“We are very thankful of Grant's knowledge and quickness with his repairs. He is very professional and a nice guy who does a great job. He has replaced our pool filter and had done miscellaneous work on our heater. We are always satisfied with his work! The only problem is that everyone wants him at once. If we could only clone him everyone would be thrilled! Thanks again for all that you do guys!”

“If there was a negative the stars 1 is being super generous. They carry our warranty on pool so why not let them clean 2nd in 4 months our Polaris broke Part on back order. Then our pool which we pay for has not been serviced Or cleaned. Multiple calls either not replied to or ignored Algae all over my pool & green. On July 4th weekend Their customer service is terrible If you cannot handle b honest so we can get another company!!!”

“Being a new first time / new pool owner we had a lot of questions regarding how to handle keeping everything in good working order with the big freeze we're about to get. Nicole (i hope I'm remembering that correctly) and Brian were so very helpful in answering all our questions and giving us good advice on what we need to do. I highly recommend!”

“Communication is TERRIBLE!! We had our pool resurfaced in February and are still dealing with them trying to get a mistake fixed. The whole experience has been a non stop headache. Edited... one year later. Color is faded and you can see streaks. More disappointed than ever. Looks awful!!!”

“I’ve bought chemicals and other pool equipments in the past, dealt with younger lady who was very pleasant and helpful. I’d go here over leslie’s hands down. 5 years later, Came back looking for a part as one of my airbnb pools needed a part replacement. This older lady with glasses was not pleasant and acted like I was bothering her. Hope shes not the owner because if she is — I’d suggest running a different business, it shows you’re not loving servicing people. Sorry to bother you, will do you a favor and won’t be coming back.”

“My pool has been turning yellow for three weeks. I assumed that the guys who are paid to clean and put chemicals in my pool would take care of it. When they did not, I called on Tuesday to make sure that was taken care of this week as my pool is cleaned later in the week. I was assured that it would be taken care of this week. It was not. I spent my one week of vacation unable to get in my pool because it’s now green. This company allowed my pool to turn green twice last summer. This time though I specifically called and asked for them to take care of the yellow algae. I was assured my file was pulled and that it would be taken care of. Apparently the full service does not include the pool guys looking at the pool and acknowledging that something is wrong when the pool water is yellow. I tried to call now even though they’re closed to leave a message and the mailbox is full. So my guess is that I’m not the only one with these issues. Apparently the full service does not include the pool guys looking at the pool and acknowledging that something is wrong when the pool water is yellow. Ridiculously poor service.”

“This was the worst experience we have dealt with in Wylie. Hired this company to clean our pool weekly, what a joke most of the time they didn't clean it worth a darn and never put correct chemicals in . Pool started looking horrible within 2 weeks, fired this company hired a better company, assessment was made that our pool was never treated with proper chemicals. There was always an excuse from the young girl who answers the phone and you can never talk to any type of manager. It was always one excuse or another from this company. Stay away unless you want to throw away money for services not rendered.”

“I had them do my weekly pool service (used them for 6+ months) and in that time one of their guys cranked the lid down on the chlorinator to much or over filled it so it built up to much pressure (before or after the previous employee quite I dont know). When the next guy came and went to crank it off it wouldn't bunge. Another guy came out and it exploded on him. He stated it was over filled which in this case was one of the employees who did it. I agreed to pay for the replacement since the price was basically the same as online, but was not explained I would be 115 dollars in labor to install it. If you are familiar with a chlorinator it is 2 tubes that are plugged into it. One slides on with a clamp and another on the flow valve at the top. I could and would have done this if I was told it would cost me 115 dollars for such an easy install. Would not recommend them for service or maintance personally. Shop around is my recommendation.”

“Awful!! Don’t use these people. They replaced my skimmer and it leaks. I lose hundreds of gallons every few days. They give excuses and won’t make a permanent fix. I will now have to spend hundreds (possibly thousands) with another company to fix. Small claims court is next for them.”

“John Ann was very helpful in getting my warranty repair with Liberty Home Gaurd approved. Very nice to work with and I highly recommend using Year Round Pools.”

“I called Year Round Pool and Spa to fix my pool pump. They kept pushing my appointment back, without notifying me. I would call each day asking if they made it by the house and they would say, oh it will be tomorrow. This happened three times. I finally cancelled my appointment with them and went with another company. I found it very rude not to at least notify your customer about scheduling changes. I had to reach out to find out why they weren't coming. Very unprofessional.”

“Jo Ann is awesome. She helped me understand everything I needed to get my pool looking right. Very knowledgeable and extremely helpful. Great prices.”

“Lazy lazy lazy workers. If you want to pay $200 a month for someone to spend 8 minutes each time they are here to only brush your top step, and toss some chemicals in, they’re your company.”

“Excellent place to buy your pool supplies. Staff is friendly, knowledgable, and always ready to assist you and answer any question you may have. Would highly recommend them.”

“JoAnn is so knowledgeable and explains everything so nicely! I can depend on her for honest advice to help me maintain my pool & keep it sparkly clean.!”

“How my pool tested when I checked chemicals and terminated service. Really enjoyed the people. But I think supplies for them are hard to come by.”

“I don't go anywhere else to get my pool supplies. It's so nice to have someone I trust help us keep our pool safe and clean.”

“I have purchased from these guys several times and have been very pleased. Joanne is great to work with and is always very helpful.”