Onward Roofing

Onward Roofing performs roofing work in Austin. Will runs the company and the crew handles roof replacements, repairs for hail and wind damage, gutter replacements, and coordination on insurance claims for both homes and commercial buildings. Staff members such as Ilaria Prescott, Byron Mireles, Rich, Jack, and Juan Guerra manage sales, project oversight, and on-site work. The business address sits at 5758 Balcones Dr Unit 205 and the office stays open Monday through Friday from nine to five while closed on weekends.

Customers describe full roof replacements that strip everything down to the decking before new underlayment, shingles, and vents go on, often finished in one or two days. Reviewers note Ilaria Prescott guiding insurance claims through approval and material selections. Byron Mireles stays on jobs to explain each step and answer questions in real time. Rich meets adjusters on site for wind and hail assessments during home closings and follows up on depreciation payments. Crews led by names like Trey also swap out gutters and perform targeted repairs when full replacement is not needed.

Teams respond to calls and texts the same day and keep homeowners updated from first inspection through final walk-through. Work stays within Austin and nearby neighborhoods such as Northwest Hills. Crews arrive on schedule, finish on time, and sweep yards with magnets to collect stray nails. Cleanup receives frequent mention as thorough enough that properties look better after the job than before. Drone footage of completed roofs sometimes gets provided as a record.

The company carries a five-star rating from one hundred sixty-eight reviews. Recurring comments cover clear explanations during insurance processes, quick project timelines, professional conduct from project managers, and attention to detail on every installation.

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“Onward Roofing just completed reroofing my house in Northwest Hills. Having spent a career in architecture and construction, I can honestly say that Onward Roofing is the best I've worked with. From my initial contact with Ilaria Prescott through the final walk-around, I was impressed with their professionalism, attention to detail and customer service. The entire roof was removed down to the decking. New underlayment, shingles, and all vents were installed. Everything was completed within one day. My yard and decks were left cleaner than when the crew arrived. Plus, there was a project manager, Byron Mireles, on the job throughout the process. Having Ilaria and Byron communicating with me all the time made the project painless.”

“Ilaria Prescott, Senior Sales Rep. with Onward Roofing was fantastic guiding me through the process of filling my insurance claim. Without her help, I would have had problems of getting my claim approved. Plus Onward Roofing did an excellent job replacing my roof and gutters! Thank you so much!”

“Byron with Onward Roofing was great! From the first day inspecting my roof to the last day they completed the work, Byron walked me through the process and communicated step by step making it a seamless process! Thanks Onward and big shout out to Byron, he will be the reason I’ll recommend you all to friends and family in the future.”

“Exceptionally effective in working with my insurance company. Replacement team was no nonsence and very responsive to questions. Clear explinations as to what was going to happen and what did happen. It's been two days and the roof has survived texas heat and moderate moonlight. Job well done.”

“Onward roofing did an amazing job on our roof from start to finish. They helped us deal with our insurance company and guided us through the process to get your roof paid for. They are very knowledgeable in this process and connected us with other professionals to help get this done. When it came time to replace the roof materials were delivered and the crew got to work. They were very efficient and got our large roof done in two days. They paid attention to every detail and clean up was amazing. Illaria, our sales rep, was very knowledgeable and guided me along the way with choices and selections. Will, the owner, stepped in when needed and they really did a great job. If you are looking to replace your roof and cover it through insurance, I would definitely call Onward Roofing to help you with this process! Nice to work with a company with such integrity and trustworthy!”

“Rich and team are fantastic! Rich is a very strong communicator and quick to respond. This was essential since I was dealing with a roof repair during closing on a home. He went out of his way to meet the insurance adjuster after he had already been out to the house to assess the wind and hail damage. They replaced the roof in one day and his team worked directly with insurance to get the remaining depreciation amount sent. I absolutely recommend Onward Roofing!”

“I had a great experience with Onward Roofing. Byron, specifically, was my point of contact. He was so responsive to all my emails/texts and he and his team were super efficient. As a REALTOR & property manager, it means a lot to have a quality vendor who responds quickly and does good work. Five star experience!”

“These guys were incredible. They were responsive, quick, and incredibly transparent. Rich walked me through everything step by step and provided the best customer service. I would definitely hire them again and recommend them to others.”

“Onward Roofing just replaced my roof and absolutely crushed it. The craftsmanship is stunning — the roof looks gorgeous — but what really blew me away was the cleanup. I’m an organized, detail-obsessed neat freak, and they left zero mess behind. The crew was professional, efficient, and clearly takes pride in their work. If you want a beautiful roof and a team that respects your home as much as you do, Onward Roofing is the one to call. Highly recommend. They also take care of my luxury real estate clients!”

“I had a great experience with Onward Roofing. From start to finish, the entire process was seamless and stress-free. They arrived on time, worked incredibly hard, and completed the job with a high level of precision. A special shout-out to my project coordinator, Ilaria. She was an absolute pleasure to work with. Ilaria was communicative, organized, and always available to answer any questions I had. She kept me informed every step of the way, ensuring I felt confident and comfortable with the project's progress. Overall, I highly recommend Onward Roofing for any roofing needs in Austin. The quality of their work and their excellent customer service truly set them apart.”

“We had such a great experience using Onward. Byron was our main point of contact and he was such a help. He was extremely communicative, very knowledgeable, and he made the entire experience feel seamless. The team was polite and quick in getting the actual job done. Highly recommend!!”

“I had an incredible experience with Onward Roofing. Their team was honest, transparent, and thorough from start to finish. Ilaria Prescott was especially outstanding—she educated me, followed up consistently, and helped me navigate conflicting advice from other companies with clarity and professionalism. It’s rare to find someone who genuinely has your best interest at heart. The entire process was smooth, and the work was top-notch. Highly recommend Onward for their integrity, expertise, and exceptional service!”

“Onward Roofing was extremely easy to deal with for my roof replacement. They provided support with the process of filing a claim with insurance and followed up regularly with my insurance company after the insurance adjuster initially forgot to include my detached garage in the quote. The roof replacement took only one day, and Onward was meticulous about cleanup, sweeping my entire yard with magnets for stray nails. I even got a professionally edited video of my roof taken from a drone camera at the end. It was a great way to see the work that had been done and makes a nice souvenir. Great experience.”

“Byron and Juan were very professional, personable and attentive. Questions got answered, the crew was careful and the cleanup was thorough.”

“I had a great experience with Onward Roofing, and I highly recommend them! Juan Guerra, the project manager, was exceptional. He was professional, timely, and made the entire process seamless. The job was cost-effective without compromising on quality. It's not often you come across a company that is both reliable and easy to do business with. If you're looking for a roofing company, Onward Roofing is the one to choose!”

“We could not have asked for more from a roofing company. Mike and Rich were extremely helpful and professional every step of the way. When the time came, we were amazed at how perfectly the job went. The crew led by Trey was fantastic and did a very thorough job with the installation and cleanup. Byron ensured we were fully satisfied afterward.”

“Onward Roofing did an excellent job with our roof repair! The team was professional, efficient, and thorough from start to finish. I really appreciate their attention to detail and great communication throughout the process. I would highly recommend them to anyone in need of roofing services!”

“I had an outstanding experience with Onward Roofing, and I can't recommend them enough! From start to finish, the service was top-notch. Jack, who worked with me directly, was incredibly professional, knowledgeable, and went above and beyond to ensure everything was done to perfection. He took the time to explain every step of the process, answered all my questions, and provided honest recommendations. The team did an excellent job on my roof, and the quality of their work is evident. I’m very happy with the results and the overall experience. If you're looking for reliable and skilled roofing professionals, Onward Roofing is the way to go!”

“Onward roofing lived up to their A+ rating with the BBB. Staff was wonderful. Always helpful. Answered all my questions. Always kept me in the loop with what was happening. Austin Wehling was awesome!!! The crew that came out to do the work was a hard working crew. They knocked it out in a day. Very impressed. Would highly recommend them to anyone looking to replace their roof.”

“Ilaria and Jack with Onward are amazing!!! As a real estate broker I work with roofers all the time and I have to say that my experience with Onward has been the best so far! They are professional, hands on and very knowledgeable. They won’t just automatically tell you that you need a new roof but outline repair options. If you need a roofer to come out and inspect, definitely give them a call!”