Texas Platinum Roofing & Restoration LLC

Texas Platinum Roofing & Restoration LLC works out of Harlingen, Texas, where they focus on roofing replacements and restorations for homes and other buildings across the Rio Grande Valley. Local weather patterns put constant pressure on roofs here, so the company sends crews to handle assessments and full installations on residential properties and condominiums. They cover jobs in Harlingen itself as well as nearby areas like South Padre Island, dealing with everything from initial quotes to on-site discoveries of hidden damage that change the scope of work.

Crews led by figures like Jason start with quotes around fourteen thousand dollars for complete roof replacements expected to finish in two days, but they often find extensive underlying damage that pushes costs up to sixteen thousand six hundred twenty six dollars and extends timelines to a full week. In other cases they have installed new Mule Hide roofs on buildings such as La Playa condominiums. On the better side, the same crews completed roofs for a customer's sister, brother, two friends, and their church, finishing those projects quickly while leaving the sites clean and ready once the work ended.

Homeowners have given credit for the speed of completed jobs and the way crews tidy up afterward, along with decent results when the work stays on track. At the same time many point out problems with quote changes after crews start, weak follow-through on service calls, and poor communication from the owners when issues arise. These patterns across dozens of projects produce the average rating. DIRT Score 3.77 from 33 reviews on Finds.

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“Met with Jason, he gave me a quote of 14,000 for the entire roof. He said it would take 2 days. Once up there the workers discovered the roof was very damaged and Jason said it had to re-built before they could actually place the roof, so the quote went to $16,626. It took a week to be complete, in April 8, 2022. He said they would email me the warranty from Owens Corning. Upon looking at the roof he didn't do the patio roof, so I called him and he said "I thought you were tearing it down" I told him I was tearing down the carport which had nothing to do with the patio. They left materials on my front lawn for 2 weeks. 4-24-22 roof still not done, he said they would be there tomorrow. April 26, 2022, it rained my kitchen was all wet. he said it was the vent from the range hood, but he closed it. 5-28, roof is leaking, up to now. I called owens corning and they said I am not even registered for the warranty, Jason said he submitted it in April, which was a big lie. After I tell him they don't have me registered his quick response "they are back logged" when I asked the rep from Ownes Corning she said that is incorrect. At the most it would take a couple of days. we are now at the end of June and he is claiming the roof is not leaking, it's the parapet walls that are leaking. I don't have time for word games, the reason I allegedly paid more than the quote was so he could rebuild it.........So, I am not a roofer, however, if I paid you over $16 thousand, you couldn't fix that? it is ridiculous I regret having gone through this company. waste of money, time, and energy. they claim to guarantee their workmanship, however, it's been nothing but an epic failure. I paid an extra $2,000 more from your original estimate because you had to "rebuild" the roof and guess what? the parapet wall is a dwarf wall around the edge of the roof, which is part of the roof. It's like if I you have a flat tire because there is a nail in it and I tell you hey I fixed your flat but we don't work on nails, so it can be flat again. I hired you because the roof had a leak and you failed to solve the issue. I paid you over $16 grand and the roof still has a leak.it took 2 months for you to tell me where the leak was coming from. Upon installing the new roof, you told me it needed to be rebuilt, why didn’t you tell me about the parapet wall? This is something you could have told me from the beginning to get it taken care of. You should have placed the roof lining over the wall, but because you want to play word games and talk down to me you didn't complete the job you were paid to do. It's sad that in 2022, male machismo is in full effect, because I know you wouldn't do this to a male client.”

“I am not going to waist my time going into detail about my bad experience only for the owners wife to come and try to justify their lack of customer service but save yourself some time and find yourself someone else to do your roof. My complaints are very similar to the ones already posted in previous reviews and I don’t have the time to explain all the bs excuses these people put me through as I’m writing this review more than a month late. This business is going down hill and not adequate for even the small job I had. Don’t let them persuade or gas light you.”

“I obtained their services because they did a great job on the roofs for my sister, my brother, two of our friends, and our church. Very happy with their work, speedy and they clean up after completion. Thank You!”

“Would give no star if available. If you’re thinking of using this company, read the most recent review. We had similar problems with this company who installed a new Mule Hide roof at La Playa condominiums on South Padre Island. Take a look at the roof. Questions you should ask Jason before you agree to hire him; 1. Does he have a crew, if not, why not? 2. Why was a lien put on La Playa by Mule-Hide? 3. Why did he use cheap screws that rusted and stained the building? 4. Why didn’t he complete paper work with Mule Hide leaving La Playa without a warranty? 5. Why , when the roof leaked, it took him months to fix the roof? 6. Why did it leak again after the first repair in the same place?, 7. Why did he not cover all of the parapets as he proposed, until a BBB complaint was filed? 8. Why did it take him years to finish it? 9.. Why didn’t he follow the Mule Hide handbook procedures when installing the parapets? When he answers these questions by blaming someone else, get a name and number and verify what he says. It will save you a lot of heart ache and money!”

“Jason and his crew are great. He came by and had an estimated proposal by the next morning. He was very professional, as were those who worked with him. He is the fifth contractor working on this roof, and he was the first one who did it right. We accepted his proposal on a Sunday evening and he and his crew were here by the coming Tuesday. Work was completed by Wednesday. On Wednesday it was raining off and on, they did not leave they waited in their cars and completed the roof. There was additional work that needed to be done and he and his crew were able to accommodate that as well. His workmanship is guaranteed and insured with Owens. This brought our home insurance down as well. He so professional and so proud of his work that he called after the first two heavy rains to make sure our roof was fine.... that’s above and beyond. I HIGHLY RECOMMEND Texas Platinum Roofing for all your roofing needs, and have already told numerous people how great they are.”