Element Roofing Systems Inc

Element Roofing Systems Inc handles roofing work in Pleasanton. Chad handles most customer contact and proposals while Suzie manages the office side. The company takes on full roof replacements, gutter work, leak repairs around chimneys and skylights, and dry rot fixes on plywood and siding. They also do metal fabrication for custom flashing when standard pieces do not fit.

Homeowners called them for steep-pitch roofs on older houses and for fixing leaks that showed up later. Crews replaced damaged plywood and even routed new siding boards to match existing ones when dry rot extended beyond the roof. Daily cleanup was mentioned often, and they returned the next day to finish small items left undone on one job. Some leaks were corrected quickly while others needed extra visits after the first rains.

Chad gave detailed quotes that covered problem spots and offered competitive pricing compared with other bids. Work started soon after agreements in most cases and crews showed up on time for many projects. Communication sometimes slowed when using the less-used phone number, and a few scheduling changes happened without notice. Service stayed within the local area with no mention of travel outside Pleasanton.

Reviews give a Google rating of 4.1 from 22 reviews. Praise centers on clean job sites, reasonable costs, and Chad staying involved, while complaints focus on follow-up after leaks returned and occasional office delays. DIRT Score 3.1 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Working with Element Roofing was a fantastic experience from start to finish. Chad was professional, responsive, and genuinely cared about making sure the job was done right. He took the time to explain the process, answer my questions, and provide options that fit my needs without any pressure. The workmanship and attention to detail were outstanding, and the entire project was completed smoothly and on schedule. It’s rare to find a contractor who is so honest, knowledgeable, and committed to customer satisfaction. If you’re looking for a roofing company you can trust, I highly recommend Element Roofing and Chad. Great communication, quality work, and an overall excellent experience.”

“Great roofing company. Was competitive and detailed on their quote/estimate. Cleaned up after each day's work. And the workers treated my roof as if it were their own. Would definitely recommend Element Roofing Company.”

“Good company. Reasonable quote, got started right away, crew was polite and did excellent clean up at the end of each day. There were some things left undone and when I let the owner know he sent his foreman out to take care of them the very next day. Besides some delays in communication (I think I may have had the less-used cell phone number of the owner) I have zero complaints!”

“We recently bought an old house with a very steep pitch that Element put a new roof on a year before. While performing attic work our handyman noticed a small leak by the chimney. Since our roof was still under warranty we gave a call to Element who said they'll come take a look soon. Unfortunately, there were several scheduling mishaps on their part which led to a bad initial experience but Suzie in the office and Chad came through. They did a great job fixing the leak and months later when we noticed a different leak around the large skylight they were on it quickly. To solve the issue correctly they even did some metal fabrication work (the large flashing surrounding the light box) which they graciously covered under the warranty. Few more months went by before we noticed what seemed”

“If you are an HOA board member looking for a vendor, run. If you are a resident stuck with Element Roofing, good luck. This company is currently contracted with my community, yet they treat residents with total disdain. After setting multiple appointments and constantly changing arrival times without notifying me—forcing me to burn unpaid time off work—I finally demanded an explanation. Here is where their incompetence turns into dishonesty: The Excuse: Susie (Office Manager) claimed they were delayed because they were 'fixing rot' for another client. The Reality: Their own Superintendent, John, admitted to me in a previous conversation that Element Roofing is not even licensed to fix rot. So, let me get this straight: You blew off a contracted appointment to supposedly do work you admi”

“Element replaced our roof and we are happy with the results. Not the lowest price, but I liked Chad’s proposal and he is easy to work with, and professional. He pointed out problem areas that I knew about, and provided solutions on how to address the issues. One great selling point was any dry rot found would be fixed for the price of the wood. Quite a few roofing plywood were replaced. Some dry rot was found in my sidings too. Being an old house, matching sidings are not available. Element found the right size lumber and used a router and manufacture matching sidings. Lots of labor was require for repairing the dry rot. When the invoice came, I was only charged for the price of the wood. Other roofing companies charge up to $85 to $125 an hour labor, plus the cost of the wood to f”

“Element Roofing did an outstanding job installing a new roof on my home. This is a top talent company and working with Chad and Lane was a pure pleasure. You can't go wrong with this Company.”

“Element Roofing has always offered exceptional services for client roof inspections, repairs and even complete roof and gutter replacements. Chad and his crew are punctual and offer competitive prices for quality work. I will continue to use Element Roofing as a trusted contractor in my Real Estate business and refer our friends and family.”

“I had a Good Experience with Chad. I had roof, gutters and dry rot repair done on my house. I got a good quality roof and install done at a resonable price. I had 4 different estimates and chose Elements because best price and coverage.”

“Very disappointed with my experience with Element roofing. Stay away from them! To fix a roof leak we decided to go with entire roof replacement vs the repair only. After spending 34K on the project the original leak came back after the first rains! Besides the original leak inside the house, there are other leaks outside with water not going into the gutter and falling from the wooden beams at the edges. Have been chasing them for last 3 months with little success, they are rude and do not stand behind there work.. Please stay way if you value your time and $.”