Roofrx

Roofrx handles roofing repairs and maintenance from Santa Ana. They fix leaks, replace damaged tiles, clean roofs, and inspect with FAA-certified drones. The company also handles vent and pipe work plus underlayment fixes across various roof types and materials. They have operated since 1998 and offer a total roof warranty option on completed jobs.

Customers bring them in after termite tenting to check for broken tiles or vent issues, or when insurance needs a drone report on condition. Reviews mention Oscar handling tile repairs and cleanup on multiple homes, Kevin reviewing drone images for accuracy, and Eduardo walking through underlayment problems in detail. Some jobs start with a tune-up quote but expand when water damage shows up under tiles, while others involve fixing slipped tiles or confirming no mold for policy renewals. A few crews left debris or missed spots on initial visits, though follow-up teams corrected those without added charges in certain cases.

The company sends reports and quotes by email, and reviewers note the owner steps in directly when first crews fall short. Response times vary, with some waits stretching months on contract matters, yet others describe prompt arrivals and clear explanations before and after work. They operate across California areas and tie into insurance brokers for documentation. Pricing comes up when small sections turn into larger repairs, and communication relies on documents rather than direct calls in several accounts.

Google lists a 4.1 rating from 121 reviews, with repeated notes on drone reports helping insurance cases and mixed results on follow-through after initial inspections. Positive feedback centers on specific technicians like Oscar for cleanup and courtesy, while complaints focus on added costs or incomplete first attempts. DIRT Score 3.7 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Hired this company to do a roof inspection and a as advertised "TUNE UP". Well they said they found a other work other then the tiles that had slipped and I originally hired them to correct. Had a few cracked and a few had slid down. they quoted a tune up special through the insurance company that I go through. They found after they inspected a small portion of the roof had a portion of the paper that had some water damage. They said they can write in the report that the damage is there and I can refuse to get it repaired. I was like "no" I want it done if it was damaged. So they quote 6k to do this small section of the roof. Tear off the tile and the repaper the under portion. Then after the tile is removed I received pictures through the whole job the section was not as bad as ”

“RX Roofing has several issues they do not contact you when your contractor is about to expire. What happened? I had them on several of my properties once contacted. They decided that I was too far and told me to find another Roofing Company when I explained to them if they were in breach of contract because I reported the issue While my contract was still good it took him several months to contact me and resolve the issue I would not use this company again your administrative office has no idea what the fill workers are doing as the worst experience I ever had with A company that promises so much and gives so little”

“Update: Roofrx responded to my earlier review. Jacob inspected my roof and put up tarps. However, more damage was the discovered. Roofrx gave me another quote that expanded the repair area and a refund for part of the original cost. However, I found another roofer for a second opinion. The pictures show debris left after the gutter cleaning. Under the tiles, the underlayment did not cover the edge. Their work 3 years ago was subpar and the new roof job would fix it and any other problems with the section with the leak. Roofrx is a horrible company that takes advantage of people who urgently need roof repairs. They use drones to evaluate your roof condition and suggest repairs. They do not provide a personalized inspection. I have a roof leak now. The site is where they made repairs 3 yea”

“I was very pleased with our experience with RoofRx. Kevin (who reviewd our drone pics) was patient, thorough and knowledgeable. Oscar (technician) was prompt, explained things well before and after repairs and sent photos to document his work. He was very good about cleaning up after his work. The accounting department was good about crediting us money for using our own tiles. Eduardo was great. He spent a long time explaining their recommendations after they found our underlay was failing. He went above and beyond to confirm our specialty colored tiles were still available. We were very pleased with this company and would recommend them”

“Do not work with this company. We got set up with Roof Rx through a termite fumigation from Terminix. When the tent was removed from our house the vent caps were pulled off among some broken tiles. When Roof Rx came out they knocked one of the vent caps down onto the patio cover and instead of retrieving it they left it and documented the job as complete. As others have mentioned this is a no-contact company, so they sent me a PandaDoc via email to sign and acknowledge completion of the work. I did not sign this because we noticed the vent cap missing . I mistakenly thought that Roof Rx would reach out and ask why I was not signing their document but instead they chose to process the entire payment without my consent and without a single attempt to reach me. I have since tried to call them”

“Updated Review: My initial experience with this company wasn’t great, as the first crew did not complete the work to my expectations. However, the owner personally contacted me to address the situation. He sent a new team at no additional cost, and they corrected the issues thoroughly. A post-job drone inspection confirmed that all roof tiles are intact and properly secured. While the start was rocky, the owner showed professionalism and stood behind his company’s work. I’m giving 4 stars instead of 5 because the process took extra time and effort on my end, but overall I’m satisfied with the final result. Thank you Everardo for making this a better experience. The fact that you took time to reach out shows commitment and accountability. Old review: I was very dissatisfied with my exper”

“We were first connected with Roof RX through Terminix when we did termite tenting. We weren’t sure what to expect but Roof RX has been very communicative and helpful through the whole process of checking for damage and completing repairs. They were timely and reliable and found that we also had underlayment damage. I feel at ease knowing that my roof is taken care of and my house is now more secure.”

“This companies roofing representative Oscar did an excellent job and repairing are much needed broken tiles on the roof. Not only was he efficient, but he was also very courteous and kind during his visit. Oscar is the kind of guy that takes extra time to make the client feel everything has been done correctly.. I would recommend this company business.”

“Everything about my experience with Roof Rx has been very positive, and everyone at this company has been responsive, helpful, and communicative. Oscar, the technician, was at my home today and he was very professional, polite, and conscientious, and he was respectful of my property. He paid close attention to all of the details, and everyone at Roof Rx has made it as easy as possible for me to deal with having this work done on my roof. I highly recommend this company. Ask for Oscar as your technician!”

“I found Roof RX through my insurance broker when my homeowners insurance company sent me a letter saying they were not renewing my insurance because of mold on my roof (which I didn't have). I had Roof Rx come out and take drone photos and make a report on my roof stating there was no mold on the roof. Then my insurance broker sent the photos and asked the insurance co where the mold was, they renewed my policy right away. Everyone I dealt with at Roof Rx was easy to work with friendly and very professional. I highly recommend them. I also had them do maintenance to the vents and pipes on my roof. The guy did a great job, was fast and friendly. I was very happy with my experience with Roof Rx and would recommend them if you get the dreaded cancelation notice from your insurance company.”