SERVPRO of Universal City/St. Hedwig

SERVPRO of Universal City/St. Hedwig operates as a roofing contractor and restoration provider from its location at 8845 FM1976 Ste 108 in Converse, TX. The business handles residential and commercial projects that include storm damage restoration, fire damage restoration, water damage restoration, mold remediation, biohazard cleaning, air duct cleaning, carpet cleaning, debris removal, and general construction services. It functions as part of a larger network with more than 2,260 franchises and maintains 24/7 availability for emergency calls at (210) 610-6800. The company covers areas that include Universal City, Live Oak, Windcrest, and surrounding parts of the San Antonio region.

Customers report jobs involving sudden flooding that left two to three inches of water across an entire bottom floor during incoming winter weather, fire damage that required full mitigation and asbestos abatement from 1961-era materials, mold inspections that identified warning signs and clean areas, water intrusion from recent rains, and burst water lines that saturated homes. Reviewers note technicians such as Noel who conducted detailed inspections and explained findings step by step, Michael Vela who arrived with focus and set up drying equipment, Robert who dispatched crews after hours and monitored humidity daily, and teams including Campbell, Richard, Justin, Steven, Isiah, Bailey, Jacob, and Tucker who completed drying, removal, and final cleanup.

The business responds to calls the same day or within two hours, keeps project managers reachable by phone or text for status updates, and maintains daily monitoring of equipment even on weekends. Reviewers describe clear explanations of processes, polite interactions from office staff such as Janet and AdriAnna, and crews that arrive on schedule, clean work areas each day, and finish ahead of expected timelines. Service extends to both small residential repairs and larger commercial projects with attention to insurance documentation and minimal ongoing disruption.

Google shows a 4.9 rating alongside recurring comments on professionalism, efficiency, open communication, prompt actions, and thorough cleanup across more than a dozen accounts.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with SERVPRO and couldn't be more impressed with the level of service I received. The highlight of the experience was working with Noel. His knowledge, professionalism, and attention to detail immediately stood out. Instead of simply conducting an inspection and moving on, Noel took the time to educate me as a homeowner about mold, mold remediation, and the warning signs I should be aware of. He thoroughly walked me through his entire inspection process, clearly explaining what he was looking for, the areas that needed attention, and, just as importantly, the areas that were in great condition. His honesty and transparency gave me complete confidence in his assessment. What I appreciated most was that Noel genuinely cared about helping me understand the situation rather than trying to sell me something I didn't need. His expertise, patience, and willingness to answer every question provided me with real peace of mind. If you're looking for a company you can trust for mold inspections or remediation services, I highly recommend SERVPRO. Noel and his team exceeded my expectations, and they will absolutely be my first call for any future remedia”

“We woke up to 2-3 inches of water that flooded our entire bottom floor. This day was the day that Bad winter weather was closing in. We started calling business to come help us. Servpro was the only business that said they would come to the house. Micheal Vela with Servpro arrived. He worked with precis focus and urgency that my husband and I immediately felt that we were in good hands. He worked with professionalism and calmness. He was our Super Herpo during this devasted time. We are so Grateful for him and the ladies Janet and AdriAnna in the office we're very nice and professional. They answered the phone during our emergency at the same time San Antonio was expecting winter lock down weather. I would recommend to anyone needing exceptional work down. Thank you Servpro!!,”

“I had a fire in my home. I was overwhelmed and stressed. Noel from Serv Pro made the whole experience stressless. He communicated the whole process. Kept me up on what was going on as the work was being done. Very helpful and informative. The rest of crew were very nice too. I would recommend Serv Pro with confidence to anyone.”

“I experienced the most professional, competent and courteous service from the GREAT Servpro team of Campbell, Richard and Justin! These three professionals mitigated water damage in my home with expertise and thoroughness. This team of Servpro Experts deserve Top Recognition. They are a shining example of professional service! 5 STAR RATING!!!!!”

“Our experience with SERVPRO was great! Noel is an excellent representative! He explained the process clearly. He was very polite. He kindly explained terms. He made this process much easier and less stressful. Thanks SERVPRO! Thanks Noel!”

“Servpro of Universal City was incredibly responsive and helpful. They answered immediately, connected me with a mold expert right away, and scheduled a same-day inspection without any hassle. Noel provided the critical information I needed to properly assess the property and make a fair, informed offer. I really appreciated his professionalism, speed, and willingness to help on short notice. I plan to hire them for the mitigation highly recommend this team!”

“Great experience with Servpro. We had some water damage from recent rains. Noel was very professional and honest about everything. Definitely recommend them.”

“Top notch crew from customer service to the actual repair work. Everyone was super professional through the entire process. The water mitigation crew was here within 2 hours of my initial phone call to access the damage and get equipment in place to dry things out. The project manager was involved through the whole job and I could always reach him by phone or text within minutes. The crew showed up when they were scheduled and worked hard while here. They were always professional and cleaned the area up every day. The work was finished quickly. That was amazing to me considering the difficulty of the job. I would highly recommend them to anyone who needs repair work.”

“Noel was on time and very professional and knowledgeable about what is going on and what needs to be done. He Helped me understand what he was seeing and the process of what needs to be done as this is our first time dealing with this type of issue.”

“We worked with a few members with Serv Pro as a result of a fire that occurred to our building. The compassion and professionalism that was extended to us by Serv Pro, made the already difficult experience easier to handle. Janet was kind, patience and understanding, she ensured her crew was at our property on time during our first visit and throughly explained steps to me on the process. Noel and team took great care of the mitigation and called me daily with status updates. April was always willing to answer questions and answer my calls. Appreciate the Serv Pro team’s time in taking my calls and answering my questions. Thank you for treating my property, like it was your own.”

“This was my first experience with ServPro. I'm glad I chose them. The team was very professional and efficient. I would recommend them to anyone with restoration and remodeling issues and beyond...really a great experience for me. "Very Professional " Michael Martin.”

“I had an excellent experience with Servpro! Their team was incredibly professional, prompt, and thorough in handling our restoration needs. From the initial assessment to the final cleanup, they communicated every step of the process and made sure we were completely satisfied with the results. Their attention to detail and commitment to quality service truly set them apart. I highly recommend Servpro to anyone in need of reliable and efficient restoration services. Thank you for your outstanding work!”

“My experience working with ServPro San Antonio was very positive. They have an abatement division so they did the abatement of the interior of my house after my house fire disturbed the asbestos in my home. I worked with Noel and his crew. Noel is FANTASTIC! He’s professional, very knowledgeable about asbestos and the abatement process and very communicative about the steps involved. His crew, Steven and Isiah, were very thorough. They worked through some very cold temps in my house that does not currently have electricity. They removed all the asbestos linoleum tile and mastic from when the house was built in 1961. When my house was tested, it passed the abatement test successfully! I would definitely recommend working with Noel and his crew on any abatement issues. Thank you, Noel and team!”

“Servpro has done an outstanding job helping us with our home that flooded due to a burst water line. They came out the same day and stayed until midnight setting up the fans and dehumidifiers to dry out our home as quickly as possible. Mike is very professional but also very personable. He is quick to ease our concerns and answer all our questions. If we ask a question he doesn’t know, (and we ask a lot), he goes through the correct channels and finds the answer for us. I highly recommend Servpro.”

“I recently hired ServPro for some damage control and removal work in my home, and I couldn't be more pleased with the results! Their team was professional, efficient, and attentive to detail. They addressed all my concerns promptly and completed the job ahead of schedule. The quality of the work was outstanding. I specifically wanted to recognize Mr. Noel Ontiveros for his prompt actions and follow up.”

“The back of our house had water damage due to Hurricane Ida. We called Serve Pro and were so glad we were connected to Robert's team. He was so professional and understanding. His team was so wonderful to work with. Robert explained everything they were going to do. Bailey and Jacob would walk us through every step and answered any and all questions we had. The crew was great. They made the whold process a pleasant experience. Thank you Robert and your team for a great job.”

“Robert and his staff at SERVPRO gave us an excellent service, from the assessment to the final phase of the water remediation job in our house. The company took care of all aspects of the problem immediately after they arrived. They took care and monitored the water and humidity removal on a daily bases (including the weekend) with state of the art equipment and their professional experience. The quality of their services was above and beyond our expectations. They are courteous, professional and caring. A truly "White Glove" service hard to find nowadays. We are extremely grateful to this company and recommend it without hesitation.”

“This experience was amazing! From start to finish! Robert was the dispatcher, he accommodated me even after hours of their regular work schedule, the communication was clear and professional. Bailey and the crew , Jakob and Tucker were on time, and called about 10 minutes before their arrival. Bailey was very professional and set expectations and process of the work. The team was polite and asked before taking pictures, and using the faucet, 100 % recommend, they are my new to go carpet cleaners !”

“This is the best experience I have EVER had with a company. Robert and Bailey were so polite, friendly and professional. They were accommodating to our work from home and upcoming birthday party. Not only did they do a great job with the water damage areas they cleaned up like they were never there. All of their equipment is top of the line and gets the job done fast! I will be looking to use their other services that they offer. I would 1000% recommend them!!”

“Robert and his team are very kind and respectful. They are very knowledgeable and always have the answers to any problem that you may have. I have spoken with Robert many times with issues regarding my home, and he always has quick answers and solutions to resolve my issues at hand. He is always very professional and willing to do what ever he can to take care of his customers and ensure they are happy and well taken care of. No matter the size of the job, be it big or small, Robert and his team always make you feel as if you are their number one priority. I would recommend Robert and his team to anyone.”