Alta Roofing

Alta Roofing runs a roofing business out of Kyle, Texas, and handles storm damage restoration along with insurance claims work. The family-owned outfit serves Austin, Round Rock, Cedar Park, Georgetown, Pflugerville, Leander, Lakeway and more than thirty-five other Central Texas spots. Chris handles many of the inspections and meetings with insurance adjusters. They perform free inspections, document hail and wind damage, file claims, attend adjuster visits, and install new roofs using GAF and Owens Corning products. The company also handles asphalt shingles, metal roofing, emergency repairs, and solar panel detach and reset jobs, all with a ten-year labor warranty on completed work. They operate Monday through Friday from nine to five and stay closed on weekends.

Homeowners call them for hail damage replacements after storms in Leander and Austin, roof leak fixes in bedrooms, and full replacements on thirty-year-old roofs that have started failing. Several customers describe cases where insurance first denied claims or offered low payouts, then Chris and the crew supplied extra photos and evidence that flipped decisions to full coverage. One job involved tarping a leak the same day to stop interior damage, while another covered plywood panel swaps and fascia and soffit work during a replacement. Reviews note roofs finished on schedule, properties left clean, and solar panel coordination handled without delays. Multiple customers mention the crew replaced roofs in under three weeks after hail identification and left high-quality shingles or metal in place.

The company responds to calls with same-day inspections in many cases and keeps customers updated through photos and direct calls during long insurance processes. They work across the listed Central Texas communities and focus on claim processing, damage documentation, and adjuster meetings. Pricing comes up as competitive in some accounts, though one homeowner noted an initial higher quote that later included extra approved items after pushback with the insurer. Communication stays prompt and clear from first contact through final walkthrough, and the crew stays respectful of the property during installs.

Google shows a five-star rating from thirty-four reviews. Common topics include insurance claim assistance, hail storm damage handling, professional crew performance, and thorough inspections that lead to approvals.

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“Chris matched my sense of urgency and came out the same day I contacted him to complete a roof inspection and estimate for my home in Cedar Park, TX. Communication was prompt, clear, and professional throughout the entire process. His report was thorough, accurate, and expertly prepared. He also worked seamlessly with my real estate agent, making the home-buying process much smoother. I look forward to using this company for my future roofing needs. Excellent customer service—I highly recommend Chris and his team!”

“I have worked Alta Roofing to get my riof replaced due to hail damages in Leander TX. The company had supported me with multiple in-person inspections at the roof in the course of at least half year. Because my insurance company had changed representatives frequently, the damage claim process had dragged long with my claime being denied many instances. But Alta Roof was with me to push for correct resolution along the protesting period, never easily gave in. After a persistent follow-up with the insurance company for a half year, the decision finally flipped from denial to a full roof replacement compensation. I would highly recommend for their service to ensure that your consumer rights are rightfully protected and Alta Roofing has your back. I worked with other Roofing company before, but never had a comparable quality / cutomer foucused support as Alta Roofing.”

“We are very fortunate to have found Chris at Alta Roofing. From our first contact throughout the roof repair, Chris has been amazing. One reason for this review is their timeliness and on time activities. Alta Roofing contacted our insurance and saw that one of their inspectors was present when our insurance inspector was here. This helped resolve differences that might came up. Alta contacted our insurance and helped us get top dollar assistance. Our roof was ~30 years old. Now we have a stunning new roof. We've have had lots of positive feedback on both the roof and the facia/soffit repair/replacement. Alta replaced multiple plywood panels/flooring for the roof. Chris coordinated with roofers and painters to be 💯 sure there were no opportunities for creatures to get inside the roof. We had been plagued by "visitors ". It's been such a blessing to hear rain and not be anxious about the roof. We will be recommending Alta Roofing to family/friends.”

“I had some pretty significant roof damage on our house due to a hail storm and strong winds. Chris was in the area drawing up business and looked me up. Personally, I feel he was a bit on the high side causing some hesitation on my part going with Alto Roofing, as I had already gotten a couple quotes from other roofers, and finances are very tight in this season of my life. That said though, Chris met with my insurance company and took care of literally everything. He even got a few extra things approved that I wouldn't have ever thought of. When my insurance company tried to cut me short, Chris went back in the arena with more evidence and got everything approved with my better interest in mind. He worked with me on everything he could and streamlined the entire process. He even sent me pictures and videos along the way of the progress while I was at work. I could not have asked for an easier experience. At most, all I had to do was sit on a couple three-way insurance calls with him and sign a couple papers. I recommend Alto Roofing.”

“Alta Roofing was extremely knowledgeable and professional throughout the entire roofing process. They took the time to listen to all my questions and concerns, they explained everything clearly, also very personable and made sure I felt comfortable every step of the way. Their expertise, honesty, and genuine care for their customers, released it out. If you’re looking for a roofing company that is experienced, professional, and truly puts the customer first I highly recommend Alta Roofing.”

“Alta Roofing did an outstanding job replacing our roof. From start to finish, their communication was clear and professional, the project was completed on schedule, and they left our property spotless when the work was done. It's refreshing to work with a company that delivers exactly what they promise. We're extremely happy with the results and are so glad we chose Alta Roofing.”

“Alta Roofing did a great job from start to finish! Thorough, communicative, strong industry knowledge, friendly, easy to work with, and they worked to dispute the insurance company's denial and got my roof replacement approved. We'll done!”

“We had the opportunity to work alongside Chris and his team on a roofing project that required a solar panel detach and reset. Their communication, professionalism, and attention to detail throughout the entire process were outstanding. The roof was completed on schedule, and coordination with the solar work was seamless. Chris was responsive, easy to work with, and clearly committed to delivering a high-quality experience for the homeowner. It’s always a pleasure partnering with contractors who prioritize quality workmanship and customer satisfaction. Highly recommend Chris and his team to any homeowner looking for a reliable roofing company.”

“I can't say enough good things about my experience with Alta Roofing. My insurance company dragged their feet for weeks on my claim, but the second Chris and his team got involved, everything moved fast. They came out right away, identified the issue clearly, and had a competitively priced quote back to me in no time. Once we moved forward, the installation was done within days of the initial inspection. Chris followed up with photos throughout so I could see the progress, and the communication the whole way through was clear, prompt, and transparent. The finished roof looks great. If you're dealing with roof damage and want someone who's responsive, fair on pricing, and actually follows through on what they say, I'd highly recommend Alta Roofing.”

“I don't usually leave reviews, but Alta Roofing was awesome to work with. Alta Roofing kept us updated throughout the project and helped us navigate the insurance process, which took a lot of stress off our shoulders. The roof turned out great, and the crew was professional and respectful of our property.”

“Chris, the owner of the company was a pleasure to work with. I had no idea just how "full-service" a roofing company could be. He didn't just give me a quote for the work required to replace my roof, he provided concierge service by being a liaison with my insurance company. I would not have been successful getting my claim processed and paid without Chris' above and beyond efforts. Highly recommend!”

“Alta roofing did an outstanding job on our project! From beginning to end! The helped us with our claims process and the roof looks outstanding, I would definitely recommend Alta roofing to all of our friends and family!”

“I called Alta for an inspection after a small roof leak. Project manager, Chris, came out to help me and was great. He was fast and friendly. Gave me a realistic assessment and quote. After getting 3 other quotes, I called Chris to schedule and his crew did a great job. Chris was great at staying in contact through the process. Would definitely recommend giving Alta a call.”

“The Alta Roofing team was amazing. They managed everything from start to finish for my insurance based hail roof replacement. They helped me understand all the ins and outs of working with my insurance company and replace my roof with high-quality products and a 10 year warranty. I will definitely be recommending them to my friends and family!”

“We bought our home seven years ago (in 2019) with an unknown roof age... we struggled through some leaks towards the start, handled repairs in pieces over the years, and generally had been dreading the day when we would finally need to take on the replacement. A few weeks ago a big hailstorm hit, and with an unusual amount of rain for the start of the summer, we finally thought "the time has come." I got a targeted text from Alta Roofing the next morning, and am so glad I replied. Chris made the entire process SUPER easy, not only showing up same day for an inspection, but carrying all the mental labor with the insurance company as we pushed forward. Within 5 days of the storm we had an insurance check in hand, and within 2.5 weeks, a brand new roof. And to boot: a 10 year warranty that will pass off to any future owner should we decide to sell! Chris' super proactive and clear communication throughout took a load off, and the hardworking crew got FOUR layers of old junk off + some additional repairs done on top of the new install in a single day. Can't recommend them highly enough.”

“Chris was able to quickly help us with a roof leak. He showed up quickly, diagnosed the situation and tarped the roof to prevent further interior damage. Great service and highly recommend!”

“Chris was great and the company did an excellent job of installing the new roof. Everything was cleaned up after. So happy we chose Alta Roofing Pros”

“We had a roof water leaking in bedroom. Chris helped us to assess the problem immediately and sent his team to fix it. He is super helpful, reliable and cost effective. Recommended to others.”

“Chris at Alta Roofing made my metal roof replacement in Tarrytown very easy!  Hail was identified from a past storm, we filed with insurance, and the roof was replaced in less than 3 weeks. All I had to do was pay my deductible. They were very courteous, easy to work with and experienced. Thanks again!”

“Alta Roofing was a pleasure to do business With. They help to expedite my home insurance claim and payment process. The service was for a full roof replacement. My house is in the Springdale Hill subdivision in Austin Texas. Currently I live at a different location requiring Chris Hetzner and I to communicate by phone. He kept me update regularly by photos. I enjoyed the experience of working with him. I am a satisfied customer.”