Phoenix Exteriors

Phoenix Exteriors handles roofing work out of Round Rock, Texas, along with solar and battery storage jobs. They keep roofers and electricians on staff and serve as a Tesla Certified Installer for panels and Powerwall units. A large share of their projects arrives through referrals after neighbors see the finished work. The company lists an address on Chisholm Trail Road and keeps weekday hours from 8:30 to 5:30 with shorter Saturday hours and Sunday closed.

Homeowners call them after hail storms for damage assessments and full roof replacements. Tyler shows up for initial inspections, walks roofs with adjusters, and pushes claims through when insurers resist. Pete coordinates crews and checks in during and after the job. Dakota and Blake handle estimates and insurance paperwork, while crews install Malarkey shingles or handle solar removal and reattachment on the same project. Some customers needed leak repairs or interior ceiling fixes after storms, and crews finished those jobs while leaving yards clean.

Response times run quick, often the same day or next after a storm. Staff explains the insurance steps, files paperwork, and keeps homeowners updated on materials and schedules. Work stays local to the Round Rock area with the listed hours. Reviewers note that insurance covered full replacements in many cases after the deductible, and crews tarped roofs right away to limit further damage.

The company carries a 4.8 rating from 109 reviews. Common comments cover thorough damage documentation, crews that finish fast, and follow-up checks weeks or months later. Insurance navigation and professional on-site behavior appear in most accounts.

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“We used Phoenix four years ago and had a great experience. But last year we had some hail damage so we need repair, and they have simply ghosted us. We have called repeatedly and no one responds. I would never use them again.”

“The whole process could not have run smoother. Tyler was extremely thorough in his presentation and estimate was spot on. Pete was on top of each step during and after the project concluded. The roofing team performed above and beyond my expectations. The Malarkey® Shingles were the right choice and look great too. Thank you so much for a quick and easy experience. You can not go wrong choosing Phoenix Exteriors for your new roof.”

“Phoenix went above and beyond fighting our insurance to get us our roof replaced, they really documented the damage well and went to bat for us when they tried to deny us. The workers wer super professional, on time, very fast, and they left my yard cleaner than it was before they came. We are extremely pleased with everything they’ve done for us… and the new roof is gorgeous 😄”

“I would HIGHLY RECOMMEND Phoenix Exteriors for anyone needing roof work. Dakota and his team had made the entire process exceptionally easy, from when Tyler first knocked on my door all the way through the production process. Pete did an amazing job managing the production team throughout the process. The guys had kept me informed of everything and did a great job of educating me the entire time. They were able to get my entire roof replaced through my insurance at no cost to me, CRAZY!! It looks amazing, and I had been able to pick out all the details- the shingles, color, etc. that had best fit my home! I would not hesitate to use Phoenix for any of my other properties in the future! 5 Stars + great customer service and overall experience!!”

“I am editing my review because after a few years they really made some improvments and Nicole has made a BIG difference! They customer service after installation is great! Sadly we chose this company to do our entire roof because their sales rep was great, unfortunately our installation didn’t represent the service we got from the company. The crew that came that morning had no one in charge or a foreman on site. We had a leak that took them one month to fixed and we had to cover all costs to get our room back to normal, we had to replace the wall, insulation and paint because their crew didn’t care to show up or look properly at the problem. The admin staff is great but when it comes to the actual job I wouldn’t recommend them to anyone.”

“Just wanted to let people know I got great service from Phoenix exteriors from the start. Tyler came knocking my door offering service for a roof inspection and all I can say is he was awesome! Kept us up to date on process, helped us call our home insurance, made the whole process smooth. We are happy with our new roof. Definitly will recommend them to our friends.”

“We are super satisfied with Phoenix Exteriors. Blake did a great job on arranging and coordinating all the details to have our roof installed and dealing with the insurance company. He also kept us updated on what was happening with the process. He is attentive, courteous and fast response. I highly recommend them!”

“I am totally impressed with Phoenix Exteriors. I had a new roof installed after the last hailstorm. Dakota was extremely professional, thorough, courteous and efficient in all my dealings with him. Kudos to Pete for arranging and coordinating all the details to have my roof installed and dealing with the insurance company. Pete kept in touch with me and I was always informed on what was happening with insurance and materials. I truly feel I can count on Phoenix Exteriors. I highly recommend this company with confidence.”

“My insurance company (Allstate) was resisting paying for hail damage to my roof and Phoenix helped me with my claim. They are amazing! If you need work done, ask for Zach Guerrieri. He super-responsive and he helped us navigate the insurance process. My roof is not done yet, so I can't speak about the work, but so far everyone has been professional, helpful, and keeping my job on track. I highly recommend Phoenix Exteriors -- especially if you have to make an insurance claim.”

“I sustained a fairly severe amount of damage from a hail storm with high winds. Someone from Phoenix Exteriors came to my home to sell me their services. I was skeptical at first and generally don't like being approached this way for sales. Now that everything is done, I'm darn glad I spoke with that sales person that day! The process couldn't have been easier. This is my first home and my first time dealing with a major claim. I found out my insurance was kind of garbage and the whole thing was going to cost more than I would have liked. I'll say this though, the people from Phoenix Exteriors took the time to help me understand everything really well. They helped with my understanding of the insurance process and set proper expectations. The day they finally showed up to do the work, they arrived at 7am sharp as promised and began work immediately. By early afternoon, I had a great looking new roof. Some from Phoenix came back to my house that evening to take a lap around the house with me to both take a closer look at my new roof and to walk around with a large magnet to make sure they got every nail they could possibly get. To this day, we have not had any issue with nails in ”

“A neighbor introduced me to Blake and he was immediately helpful! He made an assessment of the house, helped explain the insurance process and even showed up at the house when the inspector dropped by. Blake made sure no stones were unturned. Blake was extremely responsive, professional and open through the entire process. His company did not specialize in the direction my family decided to go so at the end of the day we had to move forward with another company. I highly recommend Blake at Phoenix for roofing considerations, especially if you are dealing with an insurance company. Blake and Phoenix definitely have your back - please give him a chance to make you happy!”

“They did some repairs on my leaking roof. The roof repairs are great and they fixed the interior ceiling (it looks good as new). I communicated with Nicole, and she was so communicative and helpful. Highly recommend!”

“We had a terrible hail storm in March of this year. The Phoenix roof professionals quickly responded (within a day) and helped me file my claim and returned to walk the roof with my insurance adjuster. I went with Phoenix because of the fact that I could work with one company for both my roof replacement and solar removal and reattachment. Everyone from the sales person (Rene) to the Office coordinator and manager (Jessica and Cara) were super responsive and easy to work with. Now I have a beautiful new hail resistant roof.”

“Can't say how awesome this company is enough! Dakota was amazing! I had some annoying unusual formalities with my mortgage company & insurance but they offered to work with me. The guys showed up at 8 and were done by noon! Pete did a final walk through with me to show me the final product and it looks awesome! Being a 1st time homeowner, I had never dealt with anything like this before so I was cautious and hesitant to pull the trigger on a roofing company. I'm glad I went with Phoenix! Very professional and the work is fast & great quality!”

“I recently had storm damage to my roof that ended up needing to be replaced. Tyler and the team at Phoenix came out and surveyed the damage and immediately put up tarps to prevent any damage while we were waiting to get the roof replaced. The whole team at Phoenix was very responsive and easy to work with. They walked me through the entire process dealing with the insurance company along the way to ensure everything was taken care of. They were always punctual and professional and did great work. I wouldn’t hesitate to use them again.”

“Phoenix Exteriors has installed a new shingle roof on our house after a Texas hail storm. They have done an excellent job. We went with them because they had been recommended on a neighborhood Facebook page. The young salesman was very enthusiastic, but he and his team explained the options very well to us. Then, when it came time for the installation, the team was handled by Troy Brehmer. They were in and out over the course of two days, and, again, were thoughtful and thorough. They were clear what we needed to do, and they did an excellent job cleaning up. The only trouble we had with them was getting clear communication about the installation date, and who was to provide that information. So being told, after signing the contract, who we should contact about the installation date, and keeping that the same person if possible, would have taken care of it. But it was a minor problem for an excellent job. Bill G., Austin, Texas”

“Phoenix Exteriors did an amazing job replacing my roof. Dakota came out and inspected my roof that had some pretty severe wind damage. They were on time with delivery of products, started the job in the morning with a crew of professional, hard working guys and were done by 5:00. Service after the job was done is what sets them apart. Dakota and Pete always answered my calls and were very responsive to every request I had. After the snow and bad weather we had recently I asked Dakota if he would come out and do a courtesy check of the roof and without hesitation he was there within the hour. I highly recommend Phoenix Exteriors if you are looking for the right company to repair or replace your roof. James”

“I had a great experience with Phoenix Roofing. Tyler from Phoenix Roofing stopped by my house during the day and he was able to diagnose what was wrong with my roof. My husband and I were worried about how we would be able to pay for the repairs as we weren't expecting to have to fix our roof but Tyler was able to get with our insurance company to get the ball rolling. We still expected to have to spend some money but Phoenix Exteriors was able to get the insurance to cover the whole bill! The project managers were amazing and the process was really smooth. The construction only took two days and we were not displaced from our normal lives at all. I would highly recommend to anyone who is reading this. I don't write reviews often but I wanted to share this great experience because I didn't know I was even in the market for a roof repair but Phoenix Exteriors made the process so simple and efficient.”

“Great guys that do great work. Came to my house, examined the roof and told me insurance should cover it. I was doubtful because a couple of months before another roofing company had examined my roof and as soon as I told them who my insurance company was, they said it was very unlikely they would pay. Phoenix guys took care of everything with insurance company. Got a new roof and all we had to pay was the deductible :-). With this great results, I also used them on my rental property. It went as smooth as this one too. Awesome!!”

“Worked with Tyler at Phoenix Exteriors and he did a fantastic job of inspecting, negotiating, and replacing my roof after the initial roofing claim was denied by the insurance company. He handled all of the negotiations with the insurance company and was able to get all of the repairs covered under my insurance policy. Tyler and Pete were very professional and the results were outstanding”