Flagstone Roofing & Exteriors
Roofer · Sugar Land, TX
About
Flagstone Roofing & Exteriors runs roofing jobs from its base in Sugar Land, Texas. The company takes residential and commercial work that includes roof inspections, repairs, replacements, storm damage restoration, siding, gutters and window installation. They meet owners to review roof conditions and lay out next steps for storm hits, leaks or aging roofs across Sugar Land, Houston, Katy and Clear Lake. Calls route through a scheduling system that books inspections quickly, and technicians head out to check roofs in person before any work starts.
Homeowners bring them in after hail storms to replace roofs on newer houses and older ones alike. Anthony Ledford and Justin meet insurance adjusters on site to push claims through for full replacements plus gutters, interior paint and metal patios. Melissa has run day-long projects that finish with the grounds cleaned, while crews under Anthony Ledford Jr. handle inspections that lead to quick approvals and installs. Jose and Flavio have worked on roofs and interior fixes, and Rosie in accounting has handled payments and warranty papers right after jobs finish.
They answer calls through a scheduling system that sets appointments fast and send technicians out for on-site checks. Work wraps in one or two days on large homes when weather allows, with crews keeping sites organized and removing debris. The team stays involved through billing, mortgage paperwork and insurance follow-up in the listed service areas, with hours running from early morning into evening. Reviewers note crews that finish clean, stay on schedule and keep owners updated on every stage.
Reviewers give the company a 4.7 rating on Google from 82 reviews, often citing insurance handling, gutter work and crew performance. DIRT Score 4.5 from N reviews on Finds.
Service Areas
DIRT Score Breakdown
82 reviewsView on Facebook →
94 reviewsView on Google →
DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →
What Customers Say
“I had an absolutely amazing experience with Flagstone, and especially with Anthony Ledford. I can not say enough great things about him. He met the insurance adjuster at my house to go over everything, and work to make sure we were taken care of. Scheduling with him was a breeze, and every step of the process was easy. The crew that did the installation was amazing and very respectful. They did such a great job, and worked their butts off to make everything look good. I highly recommend Flagstone and Anthony Ledford. Just an incredible experience from start to finish. I couldn’t be happier!”
“No one wants to experience a roof replacement, especially on a 1.5 year old home, but the major hail storm of April 5,2023 presented this exact situation. We were visited by numerous roofers asking for our business and Melissa from Flagstone Roofing stood out as a solid, knowledgeable professional above the rest. She was there every step of the way, everyday. Today she showed up at 4:45 am to project manage our roof replacement. Throughout the day, Melissa sent detailed photos of the progress with a play by play of what was being done level by level step by step. It couldn't have been smoother. By the end of the day the new roof was on, and the grounds were throughly cleaned up. I would definitely encourage everyone in need of a roof replacement to call Melissa at Flagstone Roofing. She will get the job done professionally in record time!”
“Martha an AI scheduling assistant takes all the calls. I scheduled through the AI scheduler, received several text message reminders and no one showed up. I called asking to talk to a real person and got voicemail.”
“I set up an appointment for an inspection. When I called, I spoke to the A.I. system and didn't know it was A.I. until halfway through the conversation. It was extremely sophisticated and advanced, it was also very helpful in getting me scheduled. Once the appointment was made, Anthony Ledford Jr. came out and did the inspection and did a phenomenal job. I was thoroughly impressed with the entire experience. Thanks and have a blessed day, deuce.”
“Very disappointing job by Flagstone. The crew didn't seem trained at all. They made several mistakes in installation, and now my roof is leaking from multiple spots. I also found debris, sharp metal pieces, and nails all over my yard which was dangerous for my kids and pets. They refuse to take responsibility. This company has no respect for customers.”
“My real estate agent referred this roofing company to me. The experience was great. Anthony did a good job explaining the process. He was very attentive to the details. They paid attention to the weather condition, because replacing the roof should not be done when raining. What I like most, however, is the post-replacement customer service. You know, when you need to work with the roofer, insurance company, and the mortgage company at the same time, the process could be agonizing. In my case, one of the check that I mailed to the mortgage company was delayed by USPS for 2 months! After I requested a new check and got it endorsed by the mortgage company, the first check came back. You can tell how painful that experience could be. Also, with some many checks back and forth, you may easily forgot what you have paid and how much you should pay. You need someone patiently walked through all the steps with you. The customer service representative Edgard did exactly that. He was very polite and professional, always available by text or phone. I think all service industries need to use him as a benchmark to provide world class customer services.”
“Our Women-Owned Business Pro Weld, Inc. worked with Justin and his team on a historic building in Oregon. His team was easy to work with, and professional. We look forward to doing business together given the chance.”
“I can't say enough. what y'all did for my father in law is beyond words. Your project manager Anthony was the best. He made sure every aspect of the project was done 100% accurate and any flaws he made sure was taken care of quick fast and in a hurry. Yall are blessed to have this guy and that excellent crew that came. They were very friendly and very funny at times. and to me that matters so much. y'all keep up the great work. y'all keep being a blessing.”
“I am extremely impressed! The support we have received from Flagstone Roofing has gone beyond our expectations. They handled everything beginning to end with our insurance company. We initially were denied by our carrier and after meeting with Anthony and Justin they got us a full roof replacement, interior paint, gutters, and metal patio all paid for. I would highly recommend everybody using their services. We have never had a better experience with any company before!”
“The gentlemen that work for Flagstone roofing were extremely helpful in our time of need. Not only were they kind, but knowledgeable and professional and they completed our roof in a timely manner (1 day) and did high quality work. They helped us with our insurance company and kept us in the loop on everything from start to finish. I would recommend them to anyone that has a need. Have a blessed day.”
“Had several Roofing company's contact me for repairs and or replacement and ultimately decided to use Flagstone Roofing.The decision was made based on the many satisfied neighbors on my street and neighborhood along with the very honest and professional approach of the representative. The process was made easy due to their hands on approach with the Insurance company and adjusters. Once approved, my 4k sq.ft. home was completed in 2 days. The roofing crew was very organized,clean and quick. Great experience and would highly recommend!”
“I had a great experience with Flagstone Roofing. They met my insurance adjuster and got them to pay for the entire roof. I expected this job to take several days but they finished my whole roof in one day. What I really liked was they took care of all the billing and negotiating stuff with my insurance, and made the process very easy for me. I will definitely refer them to my friends and family.”
“Their price was good and the rep Anthony Jr really knew his stuff. He was super laid back and informative. He told me from the get go that Flagstone Roofing would handle the insurance project from start to finish and they did just that. I trusted them since they built a few of my neighbors projects. When It came time for the roof project it only took 1 day and they cleaned up afterwards very well! Lastly I liked that the company put extra components on my roof project (that the insurance didn't include) to insure it was done above standards. Even though it took over a month for my insurance to pay them... Their billing department was very patient and professional. I have already refereed them to several of my neighbors!”
“Anthony and his crew including Jose and Flavio were awesome! They arrived as scheduled and went straight to work on my roof and interior repairs. My paint and texture were matched perfectly! Rosie in Accounting processed my payment as quoted and forwarded my warranty documents the very next day. I have already referred Flagstone Roofing to my co-workers who may need repairs and will definitely keep them in mind for any future repairs.”
“I have not experienced Flagstone Roofing but I know they have good reviews and David Daleo is there to help. Check him out. He is hardworking and ready to serve you for your roofing needs.”
“Flagstone roofing came out and built my roof in one day. They assisted us through the entire insurance claims process and made it easy for us. We have already recommended them to our friends and family. Great company!”
“Trey Gaston would be an excellent choice for flagstone roofing due to his exceptional attention to detail, strong work ethic, and passion for learning new skills. His dedication to delivering high-quality craftsmanship ensures that he will approach each project with care and precision. Trey’s commitment to customer satisfaction and his enthusiasm for mastering new challenges make him a reliable and trustworthy professional, ready to take on any flagstone roofing project with diligence and dedication.”
“I had my roof and gutters replaced after a storm and they were amazing! One of the few contractors that not only completed the job in a timely manner, but were great to work with and enjoying the great workmanship to this day. Highly recommend”
“Hey this is Patty Flagstone Roofing is amazing. We were initially denied and then Anthony and Justin met our insurance carrier and they got a full roof replacement approval. Not to mention they also got us new gutters, interior paint job and a metal patio paid for by my insurance. They were fast, professional and curtious. I am happy we worked with them!”
“We are very pleased with our new roof installed by Flagstone Roofing about a month ago. The process from meeting with Flagstone’s representative, Anthony, the assessment by insurance adjuster, scheduling/completing installation, etc. was very professional and efficient. It would be fantastic if more contractors worked in a manner like Flagstone.”
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