High Definition Solar Construction

High Definition Solar Construction takes on solar panel work and roofing jobs from their spot in Concord. They handle installs across the Bay Area along with panel upgrades and related electrical fixes. The outfit lists itself as a Diamond Certified company and keeps an office at 1190 Burnett Ave.

Reviewers describe solar systems going onto roofs and hillsides with 24 or 25 panels in some cases. Later issues include roof leaks near the arrays and micro inverters that stop working. Techs such as Joel, Clint, Guillermo, Cody, Mark, Jairo, Luke, Dan, and Dave show up for the initial installs or to swap parts. Some jobs finish the same day the crew arrives while others involve roof re-sloping or full replacements to fix drainage.

They answer calls on repairs within a day when a tech is already nearby though other times multiple calls stretch into weeks before anyone schedules a visit. Pricing lands competitive against other bids and they take care of permits and inspections. Work reaches spots like Richmond and Antioch with crews arriving on time and finishing clean.

Feedback splits between solid first installs and uneven follow-up on fixes with some reviewers noting long waits or no callbacks on warranty items. Topics that repeat include the quality of the original setup and how long it takes to get problems addressed after the fact.

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“Company was great until they weren't. I spoke with the company in early 2019 and started the process of purchasing a solar system to go on the hillside of my property. We ran into some problems and plans changed and they installed the solar panels on my roof. 24 panels paid in cash and gave them a great testimonial. In December 2023 I noticed a leak in my master bedroom, but it was minor and just put tar on it to hold into spring. On March 28, 2024, i sent an email to the company in regard to this leak in the location where the solar panels were installed, no reply back. The patch held for the rest of the year until the large storm this year and I had a water feature in my master bedroom. I again emailed the company and at least I got a call back and was told their roofer would be in contact to come out and see what could be done. Another storm past and did not hear a thing. I finally got tired of waiting and contracted a company and they came out and fixed the problem. 4 solar ankers were not sealed properly causing the wood on the roof to become damaged to the point that it had to be removed and replaced. At least now I have a new roof over my master bedroom and office. Good prod”

“When I first got my solar panels installed by HD Solar I gave them a 5 star rating. Everyone I worked with was professional, knowledgeable and helpful. No pushy sales. The whole install process went smoothly and their product is state-of-the-art. However, after several years I am revising my review. A number of times I have had a problem. Once with a panel going out and having to be replaced and twice a micro inverter (?) having to be replaced. Their customer service is very very poor. It took numerous calls and several weeks to a month to get these problems addressed. Now waiting yet again to get a problem resolved.”

“One of our 12-year old micro-inverters was no longer working. I called Hi Definition Solar who installed the system in 2014, and they explained that this was their busy season, but would send someone out asap. One of their techs was in the area and came by to install the new micro-inverter. After 3 days, It wasn't reporting production so I called Hi Def back and they took care of it that day. I got a call from the technician and the inside manager a total of 4 times to make sure it was taken care of and working. I'm very happy with their customer service and follow-through. They totally replaced our roof in 2015 and re-sloped it with the goal of re-routing the draining water to a better location. I highly recommend them and have always had a good experience with their technicians.”

“Called left messages for warranty repairs, this is now the 2nd issue that we have had with this business. First was rain water leaking from the roof down into the enphase unit. Now I have not been able to produce electricity due to shady electrical work, (which I’m very fortunate did not cause a fire and a burnt down building) for a month now. Had SMUD come out to service their meeter which was the location of the problem. Only to find out that it was caused by negligence on the installation. We have called, left messages and can’t manage to get a response back.”

“High Definition Solar has been great to work with. They were amazing when we first installed, the sizing of our system has been 100% on point and they have always been extremely fast in their customer service. We recently had an issue that needed to be addressed and they were very responsive. Joel coordinated everything and Clint and Guillermo were on site handling everything on a very timely and professional basis. I appreciate how they handled the whole process. Very collaborative and great to work with. I highly recommend this company!”

“We had HD Solar do a big install for us in Richmond California. They did a great job, very professional, and we love saving huge amounts of money of electricity now! Plus, no more power outages due to the big battery backup system. Great company!”

“Company was great a first, install was easy with minor issues with getting the complete information. Several years after install, customer service sucks and in my opinion rude and condescending. With long waits to even get a tech to call and schedule a service check.”

“Super effort to install my job on the scheduled day. The crew arrived at exactly 8:oo AM as promised and were completely finished at 2:00 pm. Everything worked! The crew was very professional. I aam impressed and I highly recommend this company to anyone thinking of installing solar. Ray Martin0”

“High Definition Solar installed our solar panels in 2012. We had great service and no problems throughout the years. Recently we had a roof tile break underneath one of our panels and leak into our attic, closet and bathroom. I called High Definition Solar and was told that they only installed full roofs. They could remove the panels and put them back up, but they did not repair roofs.  The roofing companies I called said that I would need to arrange to have the solar panels removed before they would do the repairs. So, a few days later I called High Definition back to find out the process and get an estimatee on how much it would cost to do this.  I spoke with Jairo Aguilar and told him of my issue. He asked for some pictures and took the time to do some inquiries. He called me back with the great news that he was able to refer me to a roofer who I could work with directly to get the repairs done!  Thank you, Jairo, for your time and great customer service!”

“This autumn I had 6 solar panels installed on my roof. High Definition Solar was very professional and honest throughout the whole process. Each person I dealt with was friendly, on-time, and knew their stuff. I do wish I had known before my in-home sales consultation that I would receive a discount for signing up that day. But I appreciated being able to take advantage of the discount. :-) The install process went smoothly. The company followed up with me to make sure I was getting full use of their charting software and to make sure I was 100% satisfied with my experience. Over and over again it was evident to me that this company places a high priority on customer satisfaction and honesty. I would happily use them again.”

“Very satisfied with the solar install process thus far. We got 3 quotes and chose HiDef Solar because they had very competitive pricing and the necessary experience to work with our more complicated roof design -- a combination of tile and foam. We had 25 panels installed. They really listen to customer requests and updated us frequently during the permit process. Special thanks to Cody and Mark H. who went above and beyond to make the install go smoothly. Martin M.,the salesperson was quite knowledgeable. We love the system design and electricity production thus far. All the installers were clean, polite, organized and efficient! Updating my review here. 6/18/2021. Originally we were very satisfied with the customer service, but in the past year, there seems to have been quite a bit of turnover in the installation and service personnel. We were promised installation of consumption monitors by the salesperson and have been told for almost a year now that someone would contact us to install. It should be an easy install, but follow-up has been very difficult. We have talked to various people at the firm, including the new head of customer service, and each time, we hav”

“High Definition did an excellent job installing my solar panels. They arrived as promised and finished in one day. They also cleaned up at the end of the day. Work was done professionally by their friendly installers. Cody was my project manager and he is very easy to work with and never did I have any issues. He was very accommodating. The inspection by the county inspectors was able to accommodate my schedule. I highly recommend High Definition for anybody wanting to install solar. High Definition solar price is hard to beat as I had two other quotes prior to selecting High Definition. Job well done!!!”

“When we initially decided to go Solar back in 2020, High Definition Solar was very receptive with competitive pricing. From the start to finalizing the interconnection with PG&E the process was smooth. They took care of everything including panel upgrade and city inspection. Because of the good service we received in 2020, we decided to expand our panels again in 2023 for going green and again High Def Solar helped us a lot in making that happen smoothly. I would highly recommend them for any Solar installation needs”

“I recently had an issue with my Enphase solar system where power generation unexpectedly stopped. I reached out to High Definition Solar, and they quickly came to the rescue. They diagnosed the problem swiftly, pinpointing the issue to the gateway in the Enphase combiner. Enphase sent a replacement gateway to our house, and High Definition Solar promptly installed it. Their charges were very reasonable, and the entire experience was seamless, from the prompt response to the professional installation. I highly recommend High Definition Solar for their expertise and excellent customer service. Thank you, High Definition Solar, for your outstanding support!”

“We had 6 bids for a new roof after last years storms that were so out of reach it was a year before we could get satisfaction from our insurance company. And satisfaction we received. Luckily we found High Definition. The customer service is impeccable. They came in with a reasonable and thoughtful bid. And they worked out 0% financing for one year. They came quickly, handled the job competently, and came back quickly for the few touch ups I needed. The crew was extraordinary clean and the place look great at the end of this every day they worked. Now with these storms we are cozy and confident. It looks great! I look forward to working with them when I can move to solar!”

“High Def Solar was awesome to work with. The sales rep was very polite and knowledgeable and made the whole solar expierence worth it. The CS rep was also great to work with. He came to our house and gave us a break down of our PG&E bill and what to expect. The installer did an awesome job, they were so tidy and clean! Glad we chose High Definition Solar for our home.”

“Had no issues when they installed solar solar is working good but I was misled about roofing. They said they do roofing but I’ve been calling them for three weeks. Just trying to get a quote and nobody calls me back. Customer service after the fact has been questionable.”

“My husband and I were so pleased by the honesty, professionalism, and timely response of this family-owned company. They really practice true customer service: all of our interactions with their canvasser to their sales consultant, Luke, project manager, Dan, the installation crew, then their customer relationship consultant, Dave, were stellar. They explain everything, show graphs, & answer any questions, but never put pressure on a sale, just give the data. They also give several options for how many panels to use to optimize the solar energy intake but take into account the price of the total panels used, within our budget. Our installation was done in one day, and was inspected and connected to PG&E that same day. We have recommended this company already to friends and neighbors. The follow-up appointment with Dave on how to monitor our solar generation and our consumption was so helpful and pleasant. We are very happy.”

“I had two Salespeople come to my home from High Definition Solar, They were both very thorough and upfront in answering all my questions and concerns. The Project management team ensured that all details were done accordingly. I have High praise for their install team, from their workmanship of the conduit to their care for my tile roof to their insistence of using a ladder instead of coming through my home. I would definitely recommend this company.”

“The salesmen gave us a lot of information. He was very patient with us - Great follow up - we did not do the roof we did the solar. The project manager was a brief visit. Everything went smoothly after his visit, great communication. He went above and beyond! Recommend that install staff educate on the cleaning of panels. Pg&e should be quicker at connecting. The follow up by this company is excellent, overall we are happy with our decision.”