MIS Energy

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“Awful company. I don't even know how they are still in business. My family has a house in Carrollton. They smelled gas for weeks and kept calling the company daily. Nothing happened. Finally someone shows up and yep, there is a huge gas leak right by there house that could have killed them. On top of that, they are trying to push the blame of the leak and charge my family for its repairs.”

“I've finally snapped. Atmos Energy has been ripping me off for most of the 11 years I've used them. Their own employees have admitted to me they don't actually read the meter. Just guess. So for the last year. I take a pic of the meter every month, because I know they will be trying to rip me off and as usual I have to send them the actual meter reading. This company deserves a lawsuit. One month it was over by 100 CCF when my usual bill is like 10 CCF, yet they are so unprofessional they don't even bother noticing. Now, I haven't even been home for the last 3 weeks and had a friend take the pic for me and as usual my bill is double the actual meter CCF reading. Funny how it's never too low. Atmos is the king of Ripoff artists and they couldn't care less.”

“I’m not understanding how the drastic price increase just because of the season!!!”

“The customer service representative I spoke with was very nice but winter pricing for gas is outrageous. My bill went up more than 600% compared to summer and more than 100% compared to last month. There is no choice in Texas; TXU has a monopoly, which should constitute a violation of federal antitrust laws. Consumers should have a choice, an alternative that provides competition to keep gas utility prices affordable and service responsive to customers. We don't because our legislators have sold us out to oil and gas.”

“Was scheduled between 8-12 for them to show up "they" as in their automated caller called "30-90" minutes ahead. They showed up 20 minutes later and I was told by a manager that he was onsite at 11:06am and the note on the door said we missed him at 11:07am. Literally knocked on the door and left. The issue is that my husband works 20 minutes from the house and they left before he could even get there. I called them back and they didn't try to get the tech who had just left the house to turn around, they just told me it was impossible and the next available is Wednesday. They don't care and the only reason I will be using them is because they are the only option I have. They couldn't care less about their customers”

“This company is a nightmare. Called them to complain when I received my current bill. I have lived in my home for close to 20 years and never had a bill like this. They advised me that they did an estimation and that this was their fault not mine but they wouldn't take anything off the bill. I am stuck paying for a error on their part not mine. I am not happy with this company and if I could change I would do it in a heart beat.”

“It's been over 35 days that I contacted them for relocate my meter , nobody even care to at least give me a call . Unfortunately we are stuck with this terrible company .”

“Having worked in the shipbuilding, refinery and natural gas industries for over 30 years and as a customer I can attest that Atmos Energy goes above and beyond to maintain a safe and cost effective natural gas system by investing millions in training and piping system upgrades...all detailed on the web site. Having lived throughout the South and in Maine for 30 years with many different types of heating sources I love natural gas the most...chopping wood the least, and respect natural gas by following basic safety rules to keep my family safe.”

“I was scheduled for a turn on and pressure test on 11/16/18 between 8am and 5pm. On 11/15/18 I get a call at 2pm says they will be here in 30-90 minutes. Well I waited till 530 pm and went to my sons baseball game. Come home to a blue tag that says they missed me at 8pm with no heads up call he was on his way. Well today i got a call that said they would be here around 730pm. It's currently 11pm and i haven't heard from or seen anyone. So i want to say thanks for leaving a disabled vet and his 11 year old son with no heat. Come spring I'm converting everything to electric. This company is so disrespectful it's a joke.”

“Hopefully you don’t have a leak and blow up”

“Best gas company in texas”

“What a bunch monopoly crooks. They charge you by assuming as they do not read meters. I haven't done anything different at my house and my fee doubles in winter because they stated that I must of had family over for Thanksgiving which I didn't. I can't believe I can't get another gas company in the Lewisville area.”

“From a residential standpoint, they are fantastic, but I also use their commercial services at work, and they are not so hot on that side.”

“Terrible gas company with terrible service. Unfortunately, I live in an area where I have no choice but to use them. Cannot wait for another option to open up!”

“This is the worse gas company to use in the State of TX. I to like others am stuck with them and their unprofessional....”

“Can't have an explanation how my bills went from 30 to 150 for months.”

“Worse service I’ve had in my life”

“The worst of worst service i ever had in my life”

“If I could it zero stars I would.”