Sonovus Energy

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“Sonovus energy installed solar panels on my home but I have a concern about how they secured the panels because they only bolt them on the plywood not from the 4x2 to have better support especially because here in North texas we have strong winds and tornados I been trying to get someone from sonovus to see the installation but no one call me back I sent pictures showing the type of information they did but still no one got in touch with me to discuss my concerns I also been trying to get in touch with the salesman Ismael Lopez but he disappeared after the installation but all I need is make sure everything is good and secure other than that everything is working good.”

“Sonovus installed solar panels on our home in 2023. We have a broken panel now and I have been trying to get in touch with them. Their website no longer works and no one answers their phones. Panel is under warranty and need it to be replaced. There seems to be a person named Drew that has responded to people through these Google reviews, but when I emailed him it bounced back. Just need someone's valid contact information.”

“Getting start was rough as they had trouble getting the app to receive signal. But finally after everything is said and done everything is working great! The company and its employees were super nice and very patient. They worked around our work schedules and made sure we were not just happy with the system but made sure we understood how to read the app and the readings. The team made many trips until we were satisfied and did not get impatient even once. Customer service deserves more than 5 stars. The equipment is sleek and looks great in our yard. Though a bit bigger than we thought. Got my first electric bill with the savings and wooo boy my bill was cut down to just the $40 connectivity fee! This family is one satisfied customer. Looking to many years with Sonovus Energy.”

“We have been looking into getting solar for years & finally took the plunge. The crew was great & worked quickly to get our panels up & working. They were great with working around our schedules. Very glad we found Jeremy at the Frisco Home Show. He was great explaining everything to us. Now looking forward to saving money on our energy bills! We highly recommend Sonovus Energy!”

“It was a pleasure to work with the Sonovus associates. Starting with Drew, who presented the product and answered all my questions, who also assisted me in other areas that were best for me. I also was very pleased with the installation crew, who did a great job. The result was a profesional and excellent installation. The crew was alap able to answer my questions and explained how the system worked. Overall, it was a positive and pleasant experience.”

“UPDATE** After writing this review I was called back the next day by the office and my issues were resolved the following Monday. Today I received a call from the owner and genuinely believe I was an 'accidental fall through the crack' moment. I believe it when he says he will make sure everything is better going forward and they will work harder on making sure it never happens again! I don't mind giving second chances to those that can see and fix an issue. 5 stars for the customer service since this was resolved! Thank you We had panels installed Dec 2021. The whole process was a breeze! Great customer service, and great installers. Fast forward 4-5 months, one of our inverters shows an error, hubby calls 1-2 of the 4 phone numbers they left us about once a week or so for almost 2 months, leaves voicemails... NO REPLIES.. THIS WEEK I have called the home office number you find on main website TALKED to one person TWICE said they were sending emails to appropriate person and someone would call in 24hrs. Called all 4 numbers left by install team and got same response, MULTIPLE TIMES, an email sent to correct person some one will call in 24 hrs... NOT ONE SINGLE CALL BACK in 6 days”

“I would like to leave a better review and I am willing to modify this one. But the customer service is lacking. My customer service rep was horrible - she rarely contacted me and provided minimal information when she did. I finally went over her head and got the install accomplished. But that was the absolute last time I heard from someone. I really thought someone would check in on me (I would like to know how to install the app for example). The six month timeline for completion was excessive I thought but it is done. I just want some followup”

“Would not recommend them at all. Signed contract in July 2023, everything got installed in about 3 months but we are still not using solar because we went about 6 months without any contact or what was going on with our system. It is now April and people finally show up to inspect it with the city and there no plans or permits for the city to check out.”

“Sonovus coordinated the removal and reinstallation of our panels. They were on time and stayed in regular communication. They worked with Tesla, the insurance adjuster, and the roofing company to ensure the process went smoothly. I highly recommend them for your energy needs.”

“We had a solar system installed on our property by Sonovus Energy over 5 weeks ago. Our Electric Company sent Sonovus Energy instructions with the proper paperwork and cost of application fee to submit. Sonovus Energy never submitted paperwork, never paid application fee, never scheduled final inspection, and illegally activated our solar system. Our Electric Company visited our house 3 days later to shut off our solar system control box and placed a lock on the control box. As of today, we have a solar system completely installed but cannot be utilize and still paying full electric bill. We contacted Mr. Carlos Menchaca 3 weeks ago and still not resolved.”

“I hired Sonovus Energy after interviewing over 10 different companies and doing my research. They appeared to be reliable and price, while not the lowest, was competitive. I chose to pay cash rather than finance due to the exorbitant fees that you encounter with financing a solar system. That has turned out to be a blessing as I sit here over 9 weeks later and the system is not active. If I would have had to pay a loan payment for an inactive system I would have been much unhappier about the situation. Currently Sonovus tells me they are waiting on the electric provider, Tri-County electric, to authorize the system to be turned on. Tri-County electric tells me they are waiting on additional information from Sonovus. I have made numerous calls to Sonovus and even drove the 30 miles to their office to discuss this where I was basically told that it was due to Tri-County and not them. I was told they would call with an update and after over a week there has been no communication. End of the day I can understand dealing with a utility provider and some of the complications that come with that. Communication is the key here. I ran a customer service department for a large financial ser”

“After a really rough installation process now our inverter is dead. It is covered under warranty but NO ONE from Sonovus will return our numerous calls, texts, or emails to get it replaced. I'm feeling like this was the wrong company to do business with.”

“My mother purchased solar panels from Jesus Rios, but he didn't explain to her that, with her retired income, she would not qualify for the tax credit. She assumed it would be a tax rebate that she would receive regardless of her income, based on what Jesus had told her. In addition, the lack of energy production from Sonovus Energy's solar panels is a clear indication of poor quality on their solar panels. Furthermore, the fact that you have to continue paying for a product that is not providing the promised results is absurd. It is unfair that a company like this is allowed to stay in business. Overall, I cannot recommend Sonovus Energy's solar panels based on my mother’s experience. They have failed to deliver on their promises and have left her with a bill that she did not anticipate. I recommended you look for another solar panel provider that can provide you with a better-quality product and actually reduce your energy costs. Solar panels companies should offer six months of satisfaction guarantee.”

“I wanted to take the time to say thank you to Sonovus Energy for getting my system up and running. Renato was very helpful in setting up my monitoring for my SolarEdge and walking me through the app. He answered all my questions thoroughly and was very knowledgeable. It’s nice to see my production in real time.”

“Victor is the best! He is so easy to work with, so personable and helpful. He is great at returning my calls and finding out answers to my questions. I highly recommend Victor if anyone gets solar from Sonòvus.”

“The lack of energy production from Sonovus Energy's solar panels is a clear indication of poor quality and subpar technology. It is unacceptable that they would promise you lower bills and not deliver on that promise. This is not only a waste of your time and money but also a betrayal of your trust. Furthermore, the fact that you have to continue paying for a product that is not providing the promised results is unacceptable. It is unfair that you have to bear the burden of their incompetence. Overall, I cannot recommend Sonovus Energy's solar panels based on your experience. They have failed to deliver on their promises and have left you with a bill that you did not anticipate. I suggest looking for another solar panel provider that can provide you with a better quality product and actually reduce your energy costs.”

“Juan was very responsive to any questions I had. Though it took longer to reinstall the solar panels than expected (no fault to Sonovous, delay in getting new hardware from supplier) he let me know about the delays and worked my job in once the equipment was received. Great overall service!”

“Absolutely horrible experience all the way around. My system has not produced anywhere near what I was promised from the day it was hooked up over a year ago. I have reached out to this company more times than I can count and I've had more phone calls and emails go unanswered than answered. And every single person I talk to blames a different part of the company for the problem. So now I have a solar loan and a higher than normal electric bill. At this point I would say nobody should ever get solar but if you absolutely have to do not use this company”

“I would recommend the sonovus team as your solar installers! The ladies at this office worked with my schedule and were very patient with me. Overall I had a great experience with the sonovus team!”

“Excellent company to get your solar energy with. They showed up and did a great job. My system has been running smoothly for almost a year now. The crew was excellent!”