TriSMART Solar

TriSMART Solar handles solar work from their spot in Midland Texas. They put in residential solar systems along with battery storage EV chargers and security setups. The company serves spots across Texas including Midland and Odessa along with other states like Arizona and New Mexico. Their Google listing lists them as a solar energy company at the frontage address on TX-191.

Customers mention installs that come out clean with panels sitting low on the roof and no extra wires showing. Reps like Ramon get described as knowing the details on loans and electric bill savings. Crews with leads like Isaac Sanchez and electricians like Will handle the work fast and keep things looking straight. Some jobs involve fixing panel settings after the fact or dealing with breakers that trip often while output falls short of what the house pulls even after adding panels. Others note the systems go in but still leave bills high or require extra steps with the power company before full use.

Reviews point to slow responses once the sale wraps up with long holds on calls and missed callbacks that stretch weeks. Scheduling can slip and coordination with local power outfits sometimes leaves loose ends like disconnected connections. They work through loans for the setups and cover the Midland area with standard daytime hours though follow up on production checks or repairs often drags. Service reaches other Texas cities but the focus stays on getting systems tied in and running.

The Google rating shows 4 stars from zero reviews listed there. Feedback often circles back to solid crews on the roof paired with repeated notes on post install reachability and output that does not always cover the full load right away.

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“I work for TriSmart and also have had them on my roof for 5 years. Great company and people. I like how the installations are clean and low profile. No crazy wires running across the roof.”

“Had some problems with them scheduling but final came out, the guys work hard but we did have some problems with the panel not set right, but they were fix. Now just see that even though we had sun at 100 degrees days still didn’t produce what the house need in power. And just got them a month ago but look at the power that I still can’t log in to. But I believe they sent me the production line and it under production need even though I paid extra for the news panel out there the 25 not the 10’s still with one extra panel at 22 still not producing what’s need will see next month. If they get better with time.”

“The installer's were very good, professional, and when the equipment was installed it looked as aestheticaly pleasing as one could hope for. I only gave the company 3 stars because the sales person made two claims, which when it came time for him to act upon he failed to follow through. 1st he told me he would help find the best energy provider to transfer too, and instead of helping me he gave me a list I could have found on line. 2nd during the sales meeting and when talking about what provider I was using, he told me not only that he would find the best provider to switch too, but he would also pay the cancelation fee. I contacted him many times and he even had me send him my Venmo account so he could transfer me the money ($250). Two weeks went by and I never received the money. I finally told him to forget it and not to worry about him keeping his word and he thanked me. Then he started contacting me and asking me for phone numbers of friends and family. I have a large issue with people who are comfortable not keeping their word and lying to get your service.”

“I just went solar with TriSMART. Ramon was my rep, very knowledgeable and made the process seamless. I work in the Oil & Gas industry was hesitant to make the switch. However after further research I found out that several utility companies use solar farms to generate energy that everyday households use, so I said why not save some money and do my part for the environment. Couldn’t have picked another company to go forward with, thank you for your time and help!”

“A tech needs to get ahold of me ASAP! Since we moved in and assumed the solar loan, the breakers always pop off. And still getting electricity bills for 400+. I have to check fuses twice a day and flip them everytime I check them. Called twice in the last year and said they would have a tech out to look. Never heard a peep out of them after.”

“**Updated review ** I was contacted by customer service shortly after posting this review. My issue was resolved. I was told that due to the Hurricane their phone system has had many issues, and they are working on getting everything back to normal. Look elsewhere. They are very attentive when trying to get your business. But reaching them afterwards is impossible. I have an issue with my panels and have tried calling multiple times but after 30 min on hold I give up. Terrible customer service!!!!”

“We can't find an electric company that works with solar panels so we are essentially not getting any benefit from having the panels. We pay our normal electric bill and now pay a monthly loan installment for the solar panels. They missed a lot of the rafters when installing the panels. One of their installers fell through our ceiling :(. The person they hired to repair that damage oversprayed paint and texture on our belongings. I would not have gotten solar panels had I known they didn't directly power the house before going to the grid, we seriously don't get anything out of having them.”

“After changing mind on wanting to get solar I was harassed afterward. I do not appreciate that and feel unsafe with them now knowing where i live. Be safe and aware of allowing these people into your home.”

“Installation took longer than originally stated. There was some miscommunication with the local power company. My dryer connection is not operational after installation, 220 connection was apparently disconnected. Haven't received response about fixing this issue and it's been a week. I've rated this a 3 due to this issue.”

“The guys did an amazing job they were fast and professional team Lub1 and the crew lead Isaac were awesome. Will was the electrician who explained everything very well very friendly and knowledgeable great experience”

“If I can give 0 stars I would. They installed the panels in December 2022 and they have not been working the entire time. We have been paying monthly for them and they are not working. And they never answer the phones or respond to their emails. Avoid them and go with other solar companies if interested in solar.”

“We have been getting the run around these guys from the start. We signed with them back in May. Them promising our Solar would be up and running by July. According them they have been waiting on Xcel to make a shut of date. I called Trismart and talked to someone and they said it was scheduled for the 5th of this month. Tech from xcel came out and nobody from trismart came out. Apparently, they didn't have any knowledge of this appt. I called Xcel today and talked with them. Trismart indeed knew about the shut of date. The person who does the scheduling made a whole month in advance. I am completely fed up with this company and will not refer them to anyone.”

“No follow up on anything. Our electric bill has actually increased since adding solar to our house. No one, including our salesman, will not follow up with us and look at why.”

“Had a really good experience with the reps. Very knowledgeable compared to other companies we have spoken to. If you are even thinking of it, I would speak the them.”

“Love TriSMART Solar, I’ve had the pleasure of getting to know some of the workers. They are courteous, efficient and hard working.”

“Still getting big electric bill but finally got it installed aep says they need to approve now before it turned on but it's already on”

“Hands down, Best Solar Company out there. From sales to customer service team- all were very professional and knowledgeable.”

“This was a good experience and the crew lead, Isaac Sanchez was very professional and friendly. Lub1”

“Highly recommend TriSMART!! Fantastic customer service. You can’t go wrong with them.”

“Such a good experience. Would definitely recommend them.”