Tesla Motors Inc

Tesla Motors Inc handles solar work in Richmond, TX. Staff such as Jeff Spears, Jeff S., Amir, Daniel, and Ali meet customers on the floor to go over models, arrange test drives, and complete purchases. Service teams including Jacob, Nate, Kiana, Jess, and Gene handle repairs like camera fixes, tire swaps, and body work after collisions. Appointments come through the app or phone, and the same staff often stay involved from first contact through delivery or pickup.

Customers describe scheduling test drives on models like the Model Y and Cybertruck, sometimes needing multiple visits before deciding. Some report smooth purchases with patient explanations of range, features, and setup steps. Others run into problems when appointments for drives or repairs get moved at the last minute, or when details like license requirements are not confirmed ahead of time. Quick fixes for issues such as camera faults or tire changes stand out in several accounts, along with follow-up checks after the work.

Response times vary by the type of request. Same-day tire service happens at times, and collision repairs can finish in two weeks with updates through the app, email, and calls. Communication draws both praise for clear answers and complaints about missing reminders or last-minute changes that disrupt schedules. The shop stays open for walk-ins and booked slots, serving the local area with pricing noted as comparable on items like tires.

Reviewers return often to the knowledge of specific staff like Jeff and the speed of certain repairs, while also pointing out gaps in scheduling and initial explanations. The overall record shows a Google rating of 3.6 from 140 reviews with mixed notes on service consistency. DIRT Score 3.2 from 140 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My experience was disappointing due to poor communication. They scheduled a test drive but failed to clearly advise me that I needed the physical copy of my driver’s license. I had recently renewed mine and was still waiting for it to arrive in the mail, so I was unable to complete the test drive. I respect their verification policy, but it should have been explained before the appointment was confirmed. A simple reminder would have prevented a wasted trip. Better communication and professionalism are needed.”

“Tesla experience effortless and exciting. He wasn’t just knowledgeable about every detail—from battery range and charging to the latest features—he was patient, transparent, and genuinely cared about making sure I chose the right car for my lifestyle. What really stood out was how Jeff went above and beyond. He answered all my questions without rushing me, walked me through features I didn’t even know existed, and followed up after the purchase to make sure everything was perfect. That level of service is rare these days, and it made the experience feel personal instead of transactional. Driving a Tesla is incredible on its own, but working with Jeff turned the whole process into something unforgettable. If you’re thinking about Tesla, ask for Jeff—you’ll be in the best hands! 🚗⚡️”

“I started looking to purchase a Tesla vehicle back in June of this year 2025, so.I went to Tesla in Richmond, very close to my home. Jeff S. who was in the showroom/ sales floor immediately came to me to help me out. Let me start by saying that Jeff really knows what he is doing, he walked me every step of the way in purchasing my new Tesla, since it is a totally new and different experience from going to a regular new car dealership. Anyway, I believe I test drove various Tesla Model 3 vehicles, at least 4 times before I decided to purchase it and Jeff was super helpful and patient all the time with me asking him like a million questions about this EV. This was my first purchase of an EV, but with Jeff helping me out every step of the way, he made it such a breeze. I ended up purchasing it towards the end of June, meanwhile I had temp license paper plates twice. I had to call Tesla because the second paper plates were about to expire on 8/26 and spoke with Jeff and he quickly stepped up to the task and ordered me another set of temp plate and reassured me the permanent license plates would arrive in a few days. My family and I highly recommend Jeff S., he is a very professional an”

“Terrible experience. I've been trying to get my car fixed for the past three months, but my appointment keeps getting rescheduled at the last minute. Every time I ask why, I'm told the service center is at full capacity. If that's the case, don't make appointment slots available in the first place. People have jobs, responsibilities, and schedules to manage—we don't have time to keep rearranging our lives because of poor scheduling.”

“Just finished picking up the new Model Y. Big thanks to Jeff for helping us pick the best option for us and getting the exact one we wanted. Full FSD is a game changer - we took in on a road trip and it took us 15 hours BY ITSELF. Amazing innovation.”

“I would first like to say the customer service we received from Daniel was superb and absolutely exceeded our expectations! He was so accommodating and helpful with the knowledge he possessed with the numerous questions that we had about the cyber truck. I highly recommend this dealership if looking to purchase a Tesla or an experience a demo drive.”

“I had the pleasure of working with Jeff Spears at the Tesla dealership, and I can’t say enough good things about the experience. Jeff took me on a test drive in the Cybertruck, and it was absolutely amazing — the power, the design, and the feel of the drive completely blew me away. Jeff was incredibly friendly, professional, and knowledgeable about every detail of the vehicle. He answered all my questions with ease and made the whole process feel relaxed and exciting. It’s clear he genuinely enjoys what he does and wants customers to have a great experience. If you're considering a Tesla, I highly recommend asking for Jeff Spears. You won’t be disappointed!”

“Wow… what a “wonderful” way to treat customers. I booked a 48-hour demo drive THREE weeks in advance. I arrive — all excited — and guess what? “Oh, sorry, we only do 30 minutes. Just cancel your appointment.” Brilliant! So you advertise 48 hours just to lure people in and waste their time? If I wanted to be lied to, I’d watch political ads. This isn’t just bad service — it’s a masterclass in how to lose customers forever. One star is too generous.”

“While you never want to have to visit a body shop, Tesla Collision made our experience better than I could have ever expected. Jacob, the supervisor, was incredibly fast to respond to my emails, Kiana and Jess were great on the phones, and Nate was the best service provider I have ever had! He was communicative via the app, email, and phone, and he was thorough in his explanations. He finished with the car in two weeks and it is beautiful once more!!! We are grateful and could not be happier with the service we received.”

“I had an amazing experience with the Tesla Service Department. My vehicle’s cameras were having issues, and they diagnosed and fixed everything in less than 20 minutes. The team was fast, professional, and extremely knowledgeable. They kept me updated the whole time and had me back on the road quicker than I expected. This is exactly the kind of customer service that makes owning a Tesla worth it. Highly recommend this location for anyone needing quick and reliable service!”

“Jeff is honestly the best salesman I have come in touch with. He did an amazing job showing me the car and details and even came out for a short test drive since it was my first Tesla. If you ever come out to this dealership, ask for Jeff!!”

“Absolutely amazing 😍 experience! Talk about safety, quality and assurance... The Teslas are number one in the market for safety, providing a built in dash cam. My concierge Ali was absolute phenomenal. It's so funny because I described the self-driving with her as the modern day "trust fall". The model pulled in front of an officer sooooo smoothely. Not creating any red flags and left so much distance that I jokingly said "private escort following behind" and starting singing the bad boys theme song from the TV show "cops". Absolutely looking into a 2021 that's under $30k. Has stunning interior and only 54k miles! Brilliant atmosphere, by far the best cold brew coffee I've ever had, all complimentary. Elon musk is doing it RIGHT! - 👑 Miss. Southeast Texas 💖 APPROVED ✅”

“I had an amazing experience at the Tesla store thanks to Jeff! This is my first Tesla purchase, and I had many questions. Jeff was incredibly patient and knowledgeable, taking the time to explain everything in detail. He guided me through how to download and set up the Tesla app and helped me understand all the available options. He also provided a lot of professional insights about choosing the right Tesla model and answered all my concerns thoroughly. I truly appreciate his dedication and support. Highly recommend asking for Jeff if you visit the store!”

“I thought im the only one experience unpleasant customer service… try and test drive they just give the car without much intruduction, when i bring it back just like i dont exist in the shop… they dont even ask me if the experience is good… WOW real Wow… so i went to Ford… best ever,,, Free Charger Free Installation…”

“Excellent service experience. My Y was fixed promptly and returned in perfect condition. Communication throughout the process was excellent and I was offered a test drive while I waited.”

“Ask for salesman Amir ONLY if you’re trying to receive the best Tesla experience.”

“I cannot even begin to stress how terrible this location is and, frankly, Tesla service centers in general. To start, and this part is not specific to this location but to Tesla's service model overall, reporting a problem in the Tesla app is not intuitive or user friendly at all. You are forced to choose from very limited, generic options that rarely describe the actual issue you are having though you do have the option to write out a description of your problem. Even worse, when you submit a service request, Tesla immediately requires you to approve an estimated repair cost before the vehicle has even been inspected. That alone feels shady, because it essentially makes you conditionally accept a large bill up front without a confirmed diagnosis. I will give a real example of this shortly. The waiting area itself is clean and they offer free snacks, coffee, and cold drinks, which is a nice touch. Bathrooms are also clean and well maintained. They also allow you to test drive newer vehicles while waiting, which is appreciated. However, when I visited, the outside temperature was in the low 50s and there was no heat running inside the waiting area at all. It was uncomfortably cold”

“My family and I walked into the Tesla showroom without an appointment. It was pretty busy, and all the representatives were tied up, but Jeff S. noticed us looking around and quickly let us know he'd be with us as soon as he finished setting up a test drive for another couple. Once available, Jeff helped us with a test drive and provided information about the new Model Y. He was super knowledgeable and friendly. Even though I'd already done my own research, I still had some specific questions, and Jeff answered them straightforwardly and without exaggeration. Something that really impressed my wife and me was how Jeff interacted with our young kids, making sure they felt included and comfortable. Thanks to Jeff’s great service, we felt confident choosing the Model Y as our first Tesla. He even helped us find a vehicle that matched exactly what we were looking for at another location. We ordered it late Friday night and were able to pick it up by Monday. If you're considering a Tesla, definitely ask for Jeff—he genuinely cares and made our entire car-buying experience awesome.”

“I had an outstanding experience at the Tesla dealership, thanks to Jeff Spears. From start to finish, he was absolutely amazing—extremely helpful, professional, and incredibly knowledgeable about every detail of the Tesla lineup. He took the time to answer all my questions thoroughly, explained the features and technology in a way that was easy to understand, and made the entire process smooth and enjoyable. You can tell he genuinely cares about the customer experience and loves what he does. If you're considering a Tesla, I highly recommend asking for Jeff Spears—you won’t be disappointed!”

“Had my Tesla model 3 performance tires all changed out with a same day appointment through the Tesla App. Price was comparable to other locations. Service waiting area was nice and fully stocked which my daughter approved of. Will use Tesla Service in future for all Tire replacements due to simplicity and ease. My thanks to Jeff and the team.”