Freedom Forever

Freedom Forever handles solar installations out of Fort Worth. They put panels on homes and back the work with a 25-year production guarantee. The company website stresses guaranteed power output to cut high energy bills, and it notes service across more than 30 states. Crews handle the full setup from roof work to final connections and system activation.

Reviewers describe panel installs that lower monthly utility costs once running, with crews such as the Red Rock team led by Zach or the Poseidon group including Andrew Watkins, Dustin Watkins, Shane H, and John Mann completing the work in two days or less. Some customers note the install teams walked through controls and answered questions on site. Other jobs involved follow-up fixes for systems that stopped producing, though those repairs often required multiple calls and long waits. A few reports mention roof leaks or water damage traced to panel mounting, with mixed results on whether the company covered repairs.

Work happens on residential roofs in the listed states, with crews described as organized and quick to clean up debris after finishing. Communication during the install phase draws praise for updates and courtesy, but post-sale service draws complaints about rescheduled visits, transferred calls, and months-long delays when systems go offline. Financing details surface in several accounts as 25-year contracts that leave owners paying both equipment and remaining electric bills.

Google shows a 4.2 rating from 101 reviews. Common points include solid crew performance on the day of installation paired with ongoing trouble reaching support for troubleshooting or damage claims.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“🏇 The GoldChainCowboys rode up on me today and completed my solar panel installation while providing Gold Star Service! 🌟 This team was organized, efficient, fast and professional. They took the time to walk me through the set up and answered my questions and concerns after completing the work. 🏡”

“They don’t make it clear that you are financing the system and you are signing a 25 year contract and you will still have an electric bill on top of a bill for the equipment. Also, one of the panels has caused a leak in my roof into my kitchen and they are denying the damage came from the panel citing “pre-existing conditions”. They have a team inspect the roof before installation and then there is the installation team, so if the damage already existed why was installation completed without prior notification or without requiring me to repair the roof before completing installation? I have had the panels for less than a year and I wish I could get rid of them, this is a nightmare.”

“Update: The install crew was awesome but Freedom Forever made some promises to us that were not carried out. We were to get $750 in cash after the install but then all of the sudden the offer expired the month before allegedly. Now our contact person is ghosting me when I try to get information about the money. Buyer beware!!! Very professional crew, Courteous of the property cleaned up all their mess. Everything was done in a professional manner.”

“one of the largest consumers‑fraud patterns in the home‑improvement industry in the last decade. ⭐ What’s REALLY happening with solar companies right now Here’s the truth — not hype, not fear‑talk 1. Many solar installers are going out of business Freedom Forever, Pink Energy, Vision Solar, Titan Solar, and dozens of regional installers have collapsed in the last 2–3 years. Why? Over‑promising production Misleading tax credit timelines Bad financing structures Warranty failures Massive customer complaints This part is real. 2. State Attorneys General ARE filing lawsuits Texas, North Carolina, Florida, Michigan, and several other states have active cases against: Solar installers Sales organizations Financing partners Lead‑gen companies The most common allegations: Misrepresentation False tax credit promises Under‑production Loan deception Predatory financing”

“I’m honestly surprised to see any 3-5 star reviews. How has anyone been able to get service? We have had the same issue for over a year now and the issue still has not been resolved. We have been rescheduled 5-6 times now and it’s very frustrating. They state a lack of technicians which leaves us with no options for help. We have had no solar power for over a year. Super frustrating.”

“Customer service is exceptionally poor. Once installed, they treat customers as mere numbers, making it difficult to obtain assistance. They make it appear effortless to seek help and recover lost money during the sale. However, in reality, they become too preoccupied to provide support after the sale, complicating the process of redeeming money for lost service. Buyers should exercise caution.”

“The Red Rock crew led by Zach did an awesome job on my installation. They were very professional and worked efficiently from start to finish. Zach was greatly interested in my complete satisfaction and was happy to answer all of my questions. I would give them an A+ for their work and attitude.”

“Customer service after installation is lacking. Our system is offline and not producing. We called and emailed with no help. When we finally got through to the service department after being transferred twice, they said the problem needed a technician. They technician cannot come and resolve our issue until March! So for two and a half months I have useless solar that I’m still paying for. Thanks Freedom.”

“Andrew Watkins, Dustin Watkins, Shane H, John Mann (aka Crew Poseidon!) I don't give accolades just because. They have to be earned. Well, Poseidon earned it and then some! Two days of hard work by a group of highly skilled craftsmen! I am beyond pleased with my new solar panels! Each one was very careful working around my home, roof, attic, garage, and especially my cats. They left my property better than they found it too! I would highly highly recommend you consider this group of young men to install your new system!”

“I don’t have a problem with Tatiana …but this company sucks! Incompetence! They damaged my home and never reimbursed me for the tarp that i had to pay out of pocket. And yes I sent the invoice but they probably don’t have it anymore. My wife still wants to sue and I might still do it . They knowingly installed solar panels on my roof that was in bad shape. That was the omission from them And they admitted to miss drilling but never repaired the holes causing water damage inside my home. They also ignored my pleas for help to fix the mess that they caused. They only did the right thing after my lawyer sent a letter of intent to sue.They never paid the bill to patch master either and tried to get me to pay. Avoid FREEDOM FOREVER AT COSTS!”

“I paid full! All the savings ! It’s been such a painful exhausting experience since May 2024, I was talked into getting solar by their vice president …..Clayton Granch, what a nightmare! I keep asking to be present every steps to fully understand and they came cut my 2 matured trees ( away away from house by the street ) while I was at work, I was told they gonna trim trees around house and remove one tree in front of the house, Many emails online chat customer support , nothing they did nothing, and it took forever to hear from them…and after my 2 trees by the street were cut down, my lawn was totally killed burned …….. then they been ignoring 2nd issue: they never refund my money for redo the patio, I paid extra to also replace patio roof in addition house re-roof which was done but roofer did not touch patio saying no need replace fairly new, I contacted them which was last year around Sept, and nothing, nothing, again I have to repeat same thing to so many agents online chat , email ….no one seems follow up, Their customer support does NOTHING Then here look at my electric bills, I am paying more having solar than before without solar And again, af”

“Jess was very professional, had good attention to detail. Was able to understand my issues and pressed the right people for help. Was very prompt and kept me in the loop at all times. She was honest in every answer and never tried to brush me off. Thank you so much for having such an employee”

“Do NOT trust the sales representatives. Twice we have had issues and they always make promises they will not keep. Adrian came and told us there would be assistance through the process. Once the sale was complete, he was no longer helpful and not easy to get a hold of. When we needed to switch providers of energy he stated he or someone would be available to sit down with us. Never happened, we had to complete everything by ourself with the help of his manager. Then it wasn't done correctly and we have been paying full price of electric for 3 months, so owe are paying 3 bills, 2 for solar and one to the energy company. I would never not recommend any sales representatives from Freedom Forever. If asked to change to Amigos, make sure you send all documentations that you have solar because if not, they charge you for all energy used and solar is basically freebee for them. I will be paying full price for energy for 5 months because it takes 2 to 3 months for amigos to register you have solar. It took over a month to beg our Rep to help us through the process, did not help us and now all the paperwork is late and now have to wait till Amigos is ready to add that we have ”

“Cristi was extremely professional and friendly. Helped us get through the setup and fully understand what we were dealing with during our system troubleshooting. Highly recommend!”

“Tatiana was very professional and courteous in helping me solve the problem adding a new site I.D to my existing account. Highly recommend retention....she's a great asset to your organization.”

“She was wonderful!! Very kind, informative, and helpful. I have anxiety issues but there was no anxiety speaking with her. Definitely made my day easier.”

“The Red Rock team did an incredible job installing my solar panels today! The whole team was polite, hard working and provided me updates along the process - a 5 start crew.”

“DO NOT TRUST FREEDOM FOREVER – TOTAL SCAM I regret ever signing up with Freedom Forever. This company is a complete scam. They promise energy savings and reliability, but the reality is anything but. My solar panels have been off for FOUR MONTHS, causing my electric bill to skyrocket, and guess what? I'm still stuck paying for the panels every single month. So much for saving money. That’s a lie they tell you to get you to sign. They finally sent someone out once under the warranty to “fix” the issue. The panels were back on for less than an hour before shutting off again. Total joke. Now they expect me to go the rest of the summer with NO solar production during the hottest, most expensive time of the year while I still have to pay for their broken system. Solar is not worth the investment, especially not with this company. The support is nonexistent, the equipment is unreliable, and you're left holding the bag when things go wrong. Do yourself a favor and run far away from Freedom Forever. *UPDATE 8-7-2025* Absolutely awful service. A technician came on August 4th with zero notice. He texted saying he needed access to my garage, but never returned my three calls and three t”

“When they sold me on leased panels, they told me that if I sold the house they would just take the panels down if the new owner did not want them. They never told me it would cost $40,000.00 to do that. Be wary of leasing solar panels, if you do not buy them out right, do not do it, its a trap,”

“We had such a great experience with Freedom forever! Josh did a great job with our project!”