Design Time & Tile Inc

Design Time & Tile Inc runs a flooring superstore in Redding that supplies and installs flooring, countertops, tile, and window coverings across the North State. The business has handled these materials and jobs for over thirty years through its showroom on Westside Road. Staff members such as Justin, Ron, Kevin, Aaron Schmidt, Bob, Peter Hurst, and Robyn meet customers to measure spaces, select products, and arrange installs for showers, entryways, hallways, bathrooms, and full home flooring projects.

Reviews describe tile work on showers completed by Justin along with help lining up other contractors for counters and floors. Kevin spent hours guiding selections of quartzite slabs and coordinating tile that arrived on tight schedules for remodels. Aaron Schmidt assisted with carpet orders for rentals, measured for pad replacements after floods, and stayed in touch on delivery times even after closing hours. Bob supported bathroom design choices and countertop purchases while Peter focused on durable options suited to homes with pets and pools. Some accounts note extra boxes of flooring left after installs and questions over order quantities handled by Ron.

Staff often answer calls the same day, visit homes for measurements, and adjust schedules when plans shift. Pricing comes across as reasonable in several cases, and the showroom allows customers to view options in person before committing. Service stays local to Redding and nearby spots, with hours that include Saturday afternoons when staff sometimes extend time for last-minute visits.

The Google rating sits at 4.3 with feedback that returns often to staff knowledge on product lines, selection variety, and follow-through on installs. A number of reviews also flag slower response times on returns or adjustments and occasional mix-ups in order details.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We are so lucky to meet Justin R. He's an absolutely immaculate tiler who just finished our beautiful shower! He helped us design everything, and amazingly provided quotes from contractors to demo and install counters and floors. Every single contractor did an amazing job! Thank you Design Time and Tile!”

“I posted this on yelp, but I’d also like to share my experience here as well. I will start by saying the quality of this product is nice and the prices are decent. What has left me with a sour taste in my mouth was the customer service from the owner... Ron was our first sales rep he came over and took measurements of our entry way, hallway and bathroom which were the areas we were putting new flooring in. After the install we were confused how we ended up with SIX (almost 7- we used one plank out of the 7th box) extra boxes and two end caps. My installer believes he meant to order a "stair nose" and not the extra room dividers. The sales rep did not return my phone call to clear that up so I'm just assuming.. The owner would not return/exchange out the item (see attached photo). I called the owner to voice my frustration as each box of flooring was roughly $80. She was extremely rude to me and pointed out the customer is responsible for extra material. If we ended up with an extra box or two it wouldn't be a big deal but six boxes is unacceptable in my opinion. Long story short she ended up returning the flooring (with a bit of a fight) but she refused to refund the end caps. ”

“I cannot say enough about how amazing it was working with Kevin at Design Time & Tile. I was remodeling and needed both quartzite slabs and tile, and honestly, I was feeling overwhelmed and stressed. Kevin spent literal hours helping me choose tiles that coordinated beautifully and fit the overall design. I made my tile selections late in the process and wasn’t sure they’d even arrive in time—but somehow, he managed to get everything in record time. The pricing was more than fair, and the entire experience exceeded my expectations. Finding the perfect Taj Mahal quartzite slabs turned into a bit of an adventure, and through it all, Kevin was patient, knowledgeable, and genuinely kind—not to mention fun to work with. From start to finish, this was one of my favorite parts of the entire remodel. Working with Kevin transformed what could have been a stressful experience into something enjoyable. I can’t thank him enough for his help bringing everything together. You’ve earned a customer for life—thank you, Kevin!”

“Helpful and took the time to listen. I wish variety was a bit better, and turn around time was quicker. Also, make sure your estimate is correct as much as it can be.”

“I worked with Aaron Schmidt recently at Design Time for my DIY shower project and he did a great job for me from beginning to end. My wife and I caught him at 3:55pm on Saturday (They close at 4) and he was happy to stay a bit late to listen to what we were looking for, show us quite a few options, and ultimately point us in the right direction. After the sale he stayed in constant communication about the status of our order and let us know when it showed up. We were going to purchase tile over the counter at Lowe's but in the end we're happy we spent a little bit extra for the level of service and quality of product we got from Aaron.”

“Hired NHance to refresh my cabinets. The bid was $6140. While we thought it was a lot of money we thought it would be less than replacing the cabinets. I asked if someone could come over and show me what the finished cabinets would look like. Eric came over and spent about an half hour refreshing one cabinet. I realized that the cabinet refreshing process was labor intensive and that was why the cost was so high. After 10 hours of work Eric informed me that he was finished. I was shocked 10 hours would be $614 an hour. I called the owner Rick to ask if he would meet with me and my husband to explain and justify the price. He immediately became angry and told me that it wasn’t about the price but the quality of the work. The tone of his voice and his combative nature frightened me. He said he would not allow his son Eric to leave until the bill was paid. Because I was alone and felt threatened I paid the bill to get Eric to leave. After he left I inspected the work and found that the inside of the cabinets that were to be included in the job were not done. Hiring NHance was the biggest mistake I ever made. Gus & Jody Petras”

“Our meeting with Bob was great. He was pleasant, knowledgeable, and helped us a great deal with the designs for our bathrooms. So we were able to get the ball rolling.”

“This place is set up nice, good display and parking. But had an unusual interaction with a salesperson. I asked to see vinyl plank flooring, he proceeded to show me laminate. I repeated I wanted vinyl plank, he disagreed with me. This happened... 4-5 times? He was insistent that I was writing, he was right, and he challenged every thing I said. He said he knew what was right and wrong, and that every other store I had been to was wrong because they disagreed with him. I eventually had to leave without getting to see any product because he would never show me what I asked for. Super weird guy. Pity, because I met them at Costco and really wanted to use their shop for my remodel. Luckily I found that all the other local stores were very friendly and helpful without being confrontational and pompous.”

“I needed a custom area rug for our family room. Design Time & Tile had a wide array of options, and thankfully, Bob's understanding of what I was looking for and his expertise allowed me to find the option that best met the look and feel I wanted with a reasonable price”

“Had a lot of “poor communication “ ever since we walked through the door. Then after our flooring was installed we noticed a few boxes of leftover flooring that wasn’t used. We went to return it and pay our bill and they refused to take back the extra flooring and charged us for it! It’s not our fault they over ordered! Don’t waste your time/money, we will not be using them ever again. Unfortunately after talking to a few friends after the flooring was installed, they all said they had a bad experience with them and would never recommend anyone to go there.”

“The customer service was not good or professional. We waited for over 20 minutes looking around and trying to find someone to help us. Everyone except one sales person (who was busy with customers) and one other non sales person (nice Lady) were watching a slab of granite being loaded. We continued to wait while they all watched. The non sales person finally told one of the salespersons that there were customers in the store waiting and he rudley replied that he had no appointments she said we didn't have an appointment so he replied "they are not my customers". No, we are not going to be customers of Design Time and Tile at all. We will be purchasing all of our granite, tile and carpeting for our new build elsewhere.”

“Aaron was wonderful to work with on getting and installing carpet in our rental! His customer service was such a delight to encounter. Always took the time to listen and help out when scheduling fell apart on my end. Very professional. Thanks Aaron 🙂”

“Aaron Schmidt is very helpful, knowledgeable and honest. The showroom is stunning and very inviting. None of the sales staff are pushy, and the quality of material being used is second to none. 5/5 Highly recommend to anyone needing a top quality remodel!”

“When you walk into a showroom with such a vast array of products as Design Time and Tile has, you need someone like Aaron Schmidt to help you hone in on what's right for your project. He is extremely knowledgeable about each product line, is great at understanding what you are hoping to achieve and is an utmost professional during every step of the process. I highly recommend him and the company he represents!”

“What a great service Design Time & Tile has. Although when we first walked in I was surprised by the non-threatening way the staff did NOT greet me at the door. Almost offended me that no one said 'welcome in' in the sing song manner everyone seems to do these days, even though I hate that! However, the moment we asked for assistance, each person we spoke with was accommodating, kind without being overbearing, (like my dog waiting to be fed). Ron was the one who helped us look for countertops. He was knowledgable, transparent and thoughtful. He gave us a great deal on two slabs, and was quick to make a copy of the numbers and give us the name of a contractor. I would recommend this place based on my experience.”

“I had a bedroom flood and needed to replace the carpet pad and baseboards. Called several carpet stores who really weren't much help. Called Design Time and Tille. Spoke with Aaron and he wanted to help. He came out that afternoon, measured for the pad needed and said he would try to find an installer who could do it quickly. He found someone who could install the pad and replace the baseboards in 2 days. I truly appreciate his willingness to go out of his way to help.”

“Bought hardwood floors for my home.within a year time had a huge chip in the middle of my floor. Called and ask for it to be fixed. Got the run around call this person call this person. No one would help. Even called the guy that sold it to us. Well let's just say the chip is still there and they are a joke”

“I worked with Peter Hurst. My fiancee and I needed to replace flooring or our entire home. Peter made a point to understand our need before making any recommendation. He learned that we had a pool and pets. He guided us to a durable yet beautiful product for the great room where wet pool feet would be crossing. For the carpet we really wanted to go with a white so Peter warned us about the need for a stain resistant product and helped us to settle on a leading stain resistant product we could feel good about. Peter has impeccable integrity and insists on delivering "above and beyond" service. I won't buy from anyone else.”

“Design Time was great at getting my carpet and flooring needs done on a short time crunch. Robyn was amazing and worked with me every step of the way I will definitely go here again for any future flooring needs.”

“These guys helped us select flooring and countertops during our recent remodel. Their selection was great and so was their service! Will definitely recommend them to friends and family!”