Hy Tech Tile, Inc.

Hy Tech Tile, Inc. runs a tile and countertop operation out of Riverside, California. The company handles flooring installation, custom countertop fabrication, and full interior renovations on both homes and commercial sites across the state. They have worked on kitchen and bathroom projects plus larger home overhauls since the mid-nineties, taking jobs that come through big retailers as well as direct calls.

Customers mostly talk about countertop jobs. Juan and Jose laid Dekton tops, covered driveways with linen, and made small cuts on site when needed. Jesus and Miguel put in another set and finished fast with clean results. Martin and Anthony walked through prep steps on uneven cabinets so the quartz would sit right. Some jobs included whole-house tile floors where the crew stayed on schedule and kept the site tidy. A few reviews note minor chips fixed later by Juan or extra window sill pieces added at no charge.

Work comes through Home Depot and Lowe’s contracts in many cases. Templating crews call to set dates and ask questions about options when plans change. Install times run from a few days to several weeks depending on material arrival. Pricing stays in line with the big stores but some customers report added walking fees on condo jobs or long gaps before crews return for final pieces. Service reaches most of California, with crews showing up during regular business hours and handling both residential and commercial sites.

The Google rating sits at 3.1 from 58 reviews. People repeat the same points: solid installs by named techs on some days, yet frequent complaints about measurement mistakes that gouge cabinets, long delays past promised dates, and follow-up calls that go unanswered after damage shows up. DIRT Score 2.4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“When I read all of the bad reviews, I was concerned before Hy Tech Tile installed the quartz countertop in my new kitchen. Well, though I was sincerely hoping that my review would be different, it is not! Due to their error in measuring for my countertop, the installers attempted to FORCE my new quartz countertop into place. In doing so, they caused a GOUGE in my new cabinet. They have REFUSED to even attempt to repair/cover up their damage. It's really sad when you spent a lot of money on a new kitchen ONLY to have it DAMAGED by the very people who are supposed to make it look nice. Can you believe that they are citing that this damage is considered INCIDENTAL, and I should have NO PROBLEM with their refusing to REPAIR what they did THROUGH NO FAULT OF MY OWN. BAD, BAD company!!! Both Home Depot and Lowe's contract with HY TECH TILE. If you purchase a countertop and find out that this is the company that will be installing, STOP right there and INSIST ON A DIFFERENT INSTALLER. It is absolutely WRONG what they did to my new kitchen.”

“Not sure why this company had so many negative reviews. I was a little hesitant at first due to this but figured since they were a home Depot contractor, why not?.Had a Dekton countertop installed by Juan and Jose. They were respectful of the property and laid out a giant linen cover over my driveway. No issues and they were able to make minor adjustments onsite and Jerry threw in the window sill piece for free after I asked about it. Almost a year update: Still pretty happy with the install but one of the edges got a minor chip, I reached out to Jerry for help and he said they would be in contact but I pretty much got ghosted. If I had to do it again, I would work with a company that was closer to me.”

“Shady business. They take advantages of unaware consumers, they force you to sign a release of liability so that you are responsible for damage they cause. They give 0 transparency, add costs and refuse to give itemized receipts. Save yourself the headache and go elsewhere.”

“We are happy with how our quartz counter top looks in our kitchen! Our old cabinets were not the most leveled cabinets and my husband did all the leveling work. We were happy they were able to make it work. Martin and Anthony were very helpful about what preparations would be need before the countertop could laid on top of our cabinets.”

“Jesus and Miguel installed the countertops and they did a fantastic job! It was quick and easy, they’re making look great! I would recommend them to anyone who needs countertops!”

“Had a simple countertop fabrication job through Home Depot, no problems, price was good, pretty fast overall. Workers were nice and friendly, willing to make any adjustments during install. As with any custom work you need simply need to be clear on your expectations.”

“It's a bummer to see so many bad reviews for a company with which I had a perfect experience. I ordered my countertop through Home Depot and got a great price. Hy Tech Tile called promptly to set up the templating. The gentleman doing the templates was friendly, knowledgeable, and exact. The fabrication was done with lightning speed--days when I expected weeks. People in the office called when there were questions, called to talk about options when my preferences weren't possible, and called to ensure everything was going smoothly. I had a whole house remodel using a half dozen sub-contractors, and Hy Tech was the fastest and most professional of all. I highly recommend them.”

“Our family loved working with Hy-Tech Tile. After reading many negative reviews we were skeptical, but the workers were actually very helpful. They got the job done quickly and professionally. The countertops were installed less than a month after ordering. We highly recommend Hy-Tech Tile.”

“If you are in a condo or townhome and DON'T have a connected garage, run, don't walk away from this company. I purchased a simple 53"x24" quartz slab for a dry bar; no cut outs, only 2 sides need finishing, that's it. Purchased from Home Depot in Palm Springs who contracts with this vendor, they came out and measured with no issues. I just received a call from Home Depot that there will be an additional charge of $200 as a "walking fee". No where in the fine print does it state this type of additional fee, but apparently, if your development has resident parking near the building, but not close like a driveway, they will charge you the extra steps. Literally, the charge is $1x200 (steps?) because they will put it on a dolly and roll it to your unit (I'm on the ground floor). I've had countertops installed before at homes I have owned, some with stairs leading to the area to be installed and never, have I ever, been charged a supplemental fee such as this. I also blame Home Depot of Palm Springs for allowing a contractor to do this to their customer. I'm a Pro client, spendings thousands of dollars there, but that is ending, now.”

“If zero stars were available i would have chosen that option. This company is hands down the worst in every aspect. I purchased my countertops through Lowe's and unfortunately for me they were contracted with Hy Tech Tile. They came out and ripped my old countertops off without performing any kind of an assessment only to discover the cabinets were not level enough for them to feel comfortable installing a new slab. At this point i had no choice but to continue since this made my entire kitchen unusable. I ended up having to purchase all new cabinets for half my kitchen in order to get them to finish the install. Hy Tech left me without a working kitchen for 9 months!!!!! During that entire time their "customer service" was a joke and almost completely unreachable. Luckily for me their offices were only a few miles from my home, so i had to go there in person and speak to the head of their operations team to get any kind of resolution. Then today after only having a kitchen again for 2 years we find a giant crack in the same section we had perfectly leveled to their specifications and what do you know...there is nothing they can or will do about it. Lowe's is no longer using them a”

“Do not business with this company. If you’re buying countertops through Lowe’s make sure you do not get assigned to this company for contracting. We were told at the date of purchase on our $10,000 countertops that they would be installed in 4-6 weeks. 2 weeks later, we got called by Hy-tech that the countertops are delayed 2 weeks because they were back-ordered. Two weeks later they called us telling us that the countertops were now in, but they still wouldn’t be installed for an additional 4-6 weeks – giving us a date that was nearly 3 months after purchase. We explained this wasn’t fair and wouldn’t work, and that it isn’t our fault that the countertops were back ordered. They wouldn’t budge. So, we called Lowe’s and requested a refund because we couldn’t accommodate that install date given an upcoming surgery in our household that needed to be quarantined post-surgery and we couldn’t do it. Then, Lowe’s called them and got them to move the date up to the day before our surgery, to avoid losing the money we paid. On the day of install, they come and realized that they needed to cut one of the slabs because they can’t fit it up the elevator, and it’s to heavy for them to carry”

“WE ARE EXTREMELY HAPPY WITH HY TECH TILE. We replaced the floors in our entire house with new tile. I had no idea where to start a massive project like this so I read a lot and called a lot of flooring companies. Hy Tech was by far the most patient and helpful. It took us a long time to find the color and style of tile we wanted and we probably never would've found what we wanted without their help. They went above and beyond in this area. We were so happy with our floors we decided to add new bathroom floors and showers to our project and are happy we did. Our house looks great thanks to their help. They crew was professional, polite, clean, and on time. I'm lucky I found them.”

“New kitchen through Home Depot and was assigned to Hy Tech Tile, service was professional. We did have one small defect upon arrival which was fixed, but not well. A few weeks later the carpenters were fixing up some trim work and dropped a painters tool on the countertop putting a chip in it . Hy-Tech sent out Juan a few weeks later to come fix it and he did a great job. When he was there I showed him the edge defect that I didn't think got patched very well. He took one look at it and said that he was also not happy with how it was done and then proceeded to spend an extra half hour fixing it up.”

“This is one of the worst companies I've had to deal with when renovating my kitchen. I bought a countertop from home depot and they took more than a month to install the countertop. During installation, one of the installers was complaining how unprofessional his boss was and how hard it is to install a countertop because they have to figure out the cuts on the site. This was a big surprise to me because they had a person come in before to measure everything and ask about the cooktop dimensions and template. They made a huge mess in my kitchen, there was no warning about dust or anything like that. The cuts that they made on site were not professional cuts. The installer was telling me that once the tile is put in place, their mistakes/bad cuts would not show up. I argued back that I wanted a professional service and cuts that were well done. I had to ask them several times to polish/sand their cuts. Once they left, I noticed a chip in one of the corners of the countertop. Overall, horrible experience. Shy away from buying countertops from home depot/hytech tile. Go with a local shop. Never again.”

“Horrible company. Paid for countertops, they forgot a piece and said we had to wait until they got another job with our same countertops, which is unacceptable but we had no choice. After going dark for a month we reached Wendy who said they weren’t going to complete our countertops, that she suggests we call Lowe’s for a refund! Really ??? Don’t want to install the last 10% of our countertops we paid for! And you answer, Wendy, is to get a refund! How about finish the job! Take care of your customers? Have ethics? I wouldn’t Recommend Hy Tech Tile to my worst enemy. No wonder you have 2.9 stars and going lower. Service your customers, answer you phones, complete the job you have been paid for! Run from this company”

“The destruction to the walls leaving holes that they said the countertop quartz would cover. The holes left too little wall to hold that up! And after the destruction told us the cabinets were uneven and took the countertop material back. We paid $10,000 for it and noticed one edge very chipped and another with a long sawed divot in it! When called about this Hy-Tech said they won't recut to match the new cabinets saying. "They own it". Then added $200 to remeasure! BS! As far as we're concerned, Home Depot can afford to pay them off and STOP CONTACTING THEM! I feel a lawsuit coming on! DON'T USE HY-TECH! They're very poor in customer service and work quality. So we have particle boards with plastic tablecloths as our kitchen and my husband installed a kitchen sink. The damage they did surpasses any quality they may espouse.”

“Buyer beware - RUN! Do not use this company. If you are working thru Home Depot, Floor & Decor, or another large store ask your designer to assign you a different tile contractor. We ordered a quartz slab for an island and a coulple of counters in our new kitchen. We were told by the measuring crew and sales people that we would be able to have the installation by Thanksgiving, since that was a month away and they only needed 2-3 weeks. I followed up on November 16th to make sure everything was on schedule. I was told there would be no way I could have the counter in before Thanksgiving. The best they could do was December 6th. Are you kidding me? I have 30 people coming to my house for Thanksgiving!? Lousy customer service and after speaking to the owner, I realize where it starts. I wish I had read the reviews before signing on with this outfit. Never again!”

“We used this company for counter install. The counters look great, but after they were done and left I noticed they had cut the granite inside our garage. We were told they would only cut outside on the driveway. A lot of my kids' toys were coated in granite dust, all of our kitchen stuff that we were told would be fine to put in the garage to avoid dust was covered. I also found a razor blade from them in our grass. We called to let them know of the issues and they asked for pictures. I emailed pictures over and now we cannot get in contact with the company at all. We have sent multiple emails and have called numerous times over the last 24 hrs.”

“Countertop installation not great. First, they broke our original slab so we had to wait to get it installed which is not a huge deal except for the fact we had to reschedule our kitchen crew which cost us money...Then when they installed, they curved the inner edges(cut the quartz incorrectly) of the countertop which is not what was ordered. This company is a classic story of not getting what you pay for...”

“This company poorly installed my sink and granite top which caused extreme damage to my expensive new sink cabinet (over $500). They only agreed to recaulk the sink. I wouldn’t use them under any circumstances. Only reason I utilized their services because Home Depot hired them to do the job.”