Southwestern Interiors

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“We selected SW interiors and we regret it. The epoxy was advertised to resist staining. It didn't and they refused to fix it. They strung us along for two years with promises to fix and correct, the call recommended scrubbing the stains away. Save you time and money.”

“We’ve had an extremely frustrating experience with this company. They completed the tile installation for our new build through David Weekley, but failed to install the required waterproof membrane beneath the shower tile. As a result, we experienced water damage that required our entire bathroom and shower to be demolished and completely redone. This has turned into weeks of delays, ongoing repairs, and constant disruption for our family. We thought we were finally nearing the end of the process, only to discover that the tile around the bathtub was cut incorrectly and now has to be redone entirely — again. We’ve now been told it could take several more weeks to fix. The repeated workmanship issues, lack of quality control, and extended delays have been incredibly disappointing and exhausting to deal with.”

“Went through this design center last year for our new build and were assigned Jenessa, a "senior designer" who is somehow now a manager. We had requested two independent shower heads and were assured the right parts were ordered, so we provided sign off. Fast forward to attempting to use the shower after moving in, we discovered that only one person can control both shower heads. This is our fifth house, and third new build - this is not a difficult ask and somehow this plumbing detail was messed up in what is supposed to be our forever home. Blame was shifted back to the builder, with an apology IF there was a miscommunication, and that was that. Terrible customer service. Same results when I filed a complaint with BBB. Avoid, or if your builder must use this company, request another designer as we've heard stories about her from our new neighbors as well.”

“it is Fantastic lightings, We went to see lights, there were 3 humans working on a computer but none of them want to see us like we are invisible! then we disturbed one guy and asked we are here to see some lighting options and he said look around for a little bit and I will be with you. We looked around then seated and waiting, nobody cares... we just left then. so don't bother to go there.”

“They have had to redo/fix pretty much all of their tile work in our new build, some areas multiple times. Their scheduler also keeps sending people out with the wrong scope of work. Our fireplace was already redone once and was still a disaster, but it FINALLY looks right after having Victor here today to fix it - he was so professional and really took his time to make sure everything looked correct. I would not hire Southwest Interiors again, but I would definitely hire Victor again!”

“We worked with Neomi on designing our new home and we’re thrilled with our experience. She was excellent at guiding us through the process, staying within our budget, and adding advice when asked! We can not wait to see our new home.”

“Worst in keeping their appointments. They ripped my carpet for a fix on Friday and they did not came back until a week later to put it back. It was right in the middle of a pathway and had several guest during the holidays weekend. After several calls and emails, they responded to come after a week”

“They did the tile work at our David Weekley home and poor quality work. Tiles are popping because they did not installed it properly. Horrible company and horrible service. The Jessica girl from scheduling does not even answer calls or return voice messages.”

“Have tried contacting “Melissa” numerous times and never received a callback. Looks like this might be par for the course from this company. If she no longer works there, then changing the voice mail message might be a good idea.”

“Nick was rude and dismissive. I see I'm far from the only one to have issues with this company. Steer clear.”

“No one will help you, is like they don't want business. Trying to get info. On my wood floor to purchase more, but Kate won't return a call or email, going into 2 weeks. This is poor service, unacceptable !!!”

“Spoke to two very professional and very kind ladies—one of which was named Sarah—who were both exceedingly gracious and helpful. Thank you!”

“Very polite and informative when called and Shipping and receiving employees i.e. Evans Perez (hi-lo operator) is on pointe”

“If you want the best installation along with a company based on integrity and professionalism you found it !”

“Alice Branger Receptionist, I don't know, a little rude, sorry”

“Never get call backs… still waiting for their sloppy work to be redone.”

“Great people here. They will not meet but exceed all your needs.”

“Some of the most professional people I've ever worked with!”