Sierra Tile & Stone Inc

Sierra Tile & Stone Inc runs a tile and flooring supply store at 5204 N Lamesa Rd in Midland, TX. The business has operated since 2008 as a locally owned spot that stocks ceramic, porcelain, natural stone, hardwood, luxury vinyl, carpet, and setting materials for homeowners, builders, remodelers, and installers. It carries installation tools and supplies on site but does not perform any installation work itself. The store also handles carpet and operates as a showroom and tool supplier, with plans to add a full paint department.

Customers come in to pick out tile and other materials for backsplashes, kitchens, and flooring projects. Staff members named Jacob, Tino, Chris, Brandon, Steven, Cliff, and Stephen Valenzuela help with selections, check quantities like bags of mortar, and suggest trailer sizes for loads. Reviewers note cases where orders arrived incomplete or delayed, leading some to reorder elsewhere after multiple calls to staff. Others describe getting advice on cost options and product sizes that kept spending in check.

The store sits in Midland and draws local trade plus visitors passing through for work. Reviewers mention staff making follow-up calls on orders, answering questions on stock items, and staying open for special Saturday hours. Pricing comes up as competitive in several accounts, with staff described as willing to adjust on reorder situations when asked. Service covers the range of products in stock plus special orders, and reviewers note quick help at the counter without pressure to buy right away.

The Google rating stands at 4.5 with recurring notes on staff knowledge and material variety across the listed reviews. A smaller set of accounts flag order accuracy and follow-through problems.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“In from Oklahoma for work...stopped in for some material and to look at some tile...Jacob and Tino were absolutely amazing!!! Super helpful front counter as well as some unbeatable pricing! Definitely a store I will continue to frequent when I'm in the area!!!”

“Great customer service. Overestimated how much versa bond I needed by 11 bags, but maybe I’ll use down the road. Otherwise, that’s a minor issue. Made a call to me to recommend what size trailer I needed to load my material. Very attentive to preferences I had on tile and cost. Sierra helped me watch my bottom line on spend. I’d recommend over and over again. I won’t go to the chain stores as long as Sierra is around.”

“Super positive experience! I went in ready to be overwhelmed with making selections but everyone I spoke with was extremely helpful. Thank you to Chris, Jacob and Brandon for your assistance!”

“Horrible experience, Don't waste your time here. What a joke, we were told that the second time they messed up our order that the tile was in. We sent our builder over to pick it up. They told him that it was not there. So we called Brandon and he said that the order was in. When we drove over they had half our order. Who needs half a back splash? Then the woman working the desk caught an attitude with us saying that it was an in stock item. Obviously that was not the case, unless you want half of what your ordered. we wasted two weeks, save your time and go else where.”

“WORST PLACE TO DO BUSINESS WITH!! I ordered tile from the on Jan 12th to arrive on Jan 16th. Was not ordered reordered on Jan 16th to arrive on Jan 19th again was not reordered because the representative from that tile company did not open his email for the orders. I contacted the owner on this matter on both events and she April said to contact the store manager Brandon because her husband was sick and he was taking over the store for now. I contacted Brandon and asked him what the problem was and he said they ball was dropped. I told him to get me a great price if he wanted me to reorder from him. The contractor contacted me and said that Brandon and the rep had both agreed to sell me the tile at $1.10 a sq ft instead of $3.10 a sq ft. I said go ahead and order it for a third time. It was to arrive on the 19th but again it did not arrive until yesterday Jan 22nd. Well Brandon is now out sick and Ray say the best he can do is $2.59 a sq ft because Brandon's phone is dead and can't get a hold of him for 2 days and the owners are out of commission also so no one can give him an answer. Guessing no one makes or takes note just in case everyone gets sick and leaves this store. I ”

“I love their assortment of tiles the people are so friendly and helpful. I love that they are not pushy they allow you to look around without one of them hovering over you until ur ready for their help. Thank you Sierra for a great exprience!”

“I went in this morning to get some help with some broken tile in my kitchen, and the guys working in there are awesome! Very friendly and helpful service! I highly recommend their services.”

“Almost feel like family there..great staff...very helpful...never know...might get bar-b-q..might get a free shirt...always free candy!!...great selection of tile,wood,laminate,and vinyl flooring...and other flooring accessories...”

“Had exactly what I needed. Young man at the counter was knowledgeable and helpful. Great attitude from everyone there. Highly recommend.”

“Steven was really helpful with helping us select tile. He is very knowledgeable and spent alot of time helping us. Thank you.”

“The staff here always takes care of my clients and I. They offer a wide selection of stock materials along with special order products. My go-to for tile!”

“They keep up with the what's trending. Very helpful and fast service!”

“They were friendly as we walked in but then never asked if we needed any help.”

“Very helpful and great customer service!! Definitely will be returning”

“When you need to get it right the first time! Cliff and his staff are second to none!”

“Real classy. Open special on a Saturday. Great customer relations.”

“Very helpful, nice selection”

“Knowledgeable, polite folks. Highly recommend”

“STEPHEN VALENZUELA IS THE BEST”

“The best in West Texas”