Whitworth Home Improvement

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“Apparently discounts posted in the store are interpreted however the manager pleases. Conveniently the same issue happened the night before yet the issue still wasn’t fixed the next day at 1 pm when i was in the store. What should’ve cost $180 costed me $295 and the manager wouldn’t budge! I’ll give them 2 stars because they had the shelves i needed and the cashier at the self checkout was so nice and helpful and actually looked like he had second hand embarrassment after the manager allowed his ego to take over, but i won’t be back.”

“Lowe's has always been my preferred store for home improvement projects, but my recent experiences with this location have been very disappointing. On October 17, 2026, I used curbside pickup for an order of 20 Heavy Duty Hand Wipes. The items were brought out individually instead of being packed in boxes. I politely suggested using boxes to make it easier to transport the products, but my request was immediately rejected. This was frustrating because I had purchased the same items a few weeks earlier and they were delivered in boxes without any issue. The next day, October 18, 2026, I received a call from Lowe's regarding the order. When I tried to provide constructive feedback, the representative raised their voice and hung up on me. This was very unprofessional. Unfortunately, this is not my first bad experience. On October 14, 2026, a refrigerator was delivered to my home. During delivery, the contractor damaged the top frame of my living room entrance while moving the appliance inside. The delivery team took pictures and assured me that someone would contact me about repairs. Despite multiple calls, MyLowe's chat messages, and follow-ups, I have not received any response o”

“The manager is horrible! I asked for help and an employee didn’t have keys, so they called the manager. One, her English was poor. Secondly, she was “helping” me walked away and said nothing. Then i walk down the aisle to find her and see if she found what she was helping me look for and she was helping a different customer. So rude that she left me standing there like a fool and started helping other. Lastly, she handed me the item that she assured she Checked the sku. I get home and it’s not the correct item. Why hire incompetent “managers”?”

“They are more organized than Home Depot. Put don’t plan to get help loading any materials…unless you got 2 hours of wait time on average.”

“I purchased an item online and my order was later canceled. After calling customer service, I was told the store would honor the price and that all I needed to do was come to the store and speak with customer service. I drove to the store, spent my time and fuel getting there, only to have the store manager tell me they would not honor the price because there was a “bug” in their system and that they reserved the right to refuse the sale. What frustrates me most is that I was specifically told the issue would be resolved if I came to the store. Instead, I was given conflicting information and felt like my time meant nothing. I’ve spent a significant amount of money at Lowe’s over the years and even have a Lowe’s credit account, but none of that seemed to matter. The lack of accountability and concern for a loyal customer was disappointing. Based on this experience, I will be canceling my Lowe’s credit account and taking my business elsewhere. I expected much better customer service”

“Don't expect help from them at all. We bought flooring here back in May. Had someone come out to see the room we wanted the flooring installed in. MATTHEW TRINIDAD, who apparently no one has heard of, ended up ghosting us. When we came to the store to try and see what happened, again, no one has heard of him. We apparently needed 2 more boxes of flooring, but they no longer make the one we originally purchased. But refused to do a refund or exchange because itd been too long. Wed have been here much sooner, if the dude didnt give us the run around, then ghost us. Again customer service was zero help. Just gave me another number I could call. So now we are stuck with flooring that we can't use. And have zero way of getting a refund or exchanging it.”

“I love Lowe's. They always have a good selection of plants. I want to buy them all! The staff is helpful. Check out Lowe's to add some color and greenery to your house and yard today.”

“Always the best Experience got what I went for! The Christmas displays are everything!!”

“We ordered patio furniture to be assembled and delivered. They promised to bring it in a week and had a whole week to be ready. Two hours into our delivery window yesterday, they called to say they weren't coming until today. Last night, they called to tell us it was ready to pick up and were surprised they were supposed to deliver it. Then they called this morning to tell us the table still wasn't built and they won't bring it until Monday. Each time, they removed us from the day's delivery without discussion or offering to bring it so we could assemble it ourselves. We don't have the right vehicle to pick it all up unless we make three trips. I will never trust them with a delivery again because they are disorganized and break commitments.”

“I waited 30 min to check out in garden…15 min was waiting on April to arrive to give a code…..twice. No attempt to open another lane or call someone else in…although no less than 5 employees walked by watching this nonsense.”

“Your home improvement for your everyday need. At home, find Everything You Need at good prices. Lumber department very helpful. Had my purchase ready for me within 2 hours. Thank you.”

“This review is written in hopes that store management and corporate leadership will actually see it, because the experience we had at Lowe’s Home Improvement was extremely disappointing. My family drove almost 120 miles to shop here for a refrigerator after the website showed the model in stock. After arriving, we spent over 30 minutes trying to find someone in the appliance department who could help us. When we finally located an employee, they were sitting on their phone and would not even get up to assist us. There was no effort made to check inventory, look up alternate refrigerator options, or provide any meaningful help. It also quickly became clear that very little was actually in stock. When we asked about ordering a refrigerator instead, the request seemed to be treated like a major inconvenience, and that’s when the employee became noticeably rude. We were told one delivery timeline, and then suddenly it “magically” changed to a later date with no explanation. Nothing about the information we were given was consistent or helpful. Before even considering writing a review, I went out to the car and called the store directly to ask for a manager, hoping someone could ste”

“Worst experience I’ve ever had with Lowe’s. There are no lumber carts in the building. Asked the pro desk where a cart would be. And they gave me Attitude and would not get out of there chair to help me. Once I found one. I parked my cart with a bunch of lumber on it while I ran to the screw isle and when I came back all my material was put on the floor and someone stole the cart. I just left my hundreds of dollars in material and left the store. When I was walking out I found all the carts outside close to the back of the parking lot. It’s sad this is how bad this store is. I will not come back to this Lowe’s. They need to do better”

“I was trying to order a new water heater with the installation option online but the website was being finicky with choosing the options. So I called the Midland, TX store directly and after "talking" to the virtual assistant for over 5 minutes asking for a store representative I finally get transferred. I talked to a lady and explained what I needed. She basically cut me off saying they don't take monthly payments over the phone and just hung up. Definitely not what I was even trying to do. The decline in our society has become blatantly obvious.”

“Never get floors installed with lowes! After water spilled on my floor I found out that the water seeped threw the cracks where they connect. Called lowes they said it was manufactured problem but the manufacture said it's not there problem cause the floors were installed incorrectly. Lowe's said I should have told them it was installed incorrectly when the job was done. I am not a flooring expert and that is why I paid Lowe's to install them. Do not get flooring with Lowe's, i am now at a loss. Update::: I called and they said they can't help me because it is out of warranty. This is very unprofessional. I paid for flooring to be done and I do not know how they are supposed to be installed or I would have done them myself. Its sad that you pride yourself in your work even though it was done improperly.”

“I strongly recommend avoiding online orders; my experience has been extremely frustrating. It’s often quicker to visit the store in person, even if it means spending hours searching for what you need. I recently ordered a toolbox and waited six hours for it to be pulled and confirmed. When I arrived, I spent another hour waiting to receive it, only to end up canceling the order and grabbing it off the shelf myself. There were no other customers in line, so there’s really no excuse for such delays. Unfortunately, my experiences with Lowe’s online ordering have consistently been disappointing, regardless of the time of year.”

“Close home depot and open another lowes. Absolutely awesomeness down every isle. Better prices. Better choices. And Garden/plant section is phenomenal”

“If I could give this store a zero, I would do so. I have been dealing with the Lowe’s in Midland Tx, in reference to a fence install since February of 2024. When a Lowe’s specialist comes to your home for an estimate, should you have to wait 2-3 weeks for the final estimate! Well, I was put on the back burner. I contacted Lowe’s to inquire on my estimate, but, to no avail. I was rerouted from one department to another with no resolution. The manager and his subordinates don’t care about the quality of the wood that they sell to some of their customers or the incompetence of the contractors that they contract the work out to. After weeks of no contact from Lowe’s, I was finally contacted. My fence installation was contracted out to A2Z Remodeling out of ElPaso Tx. There was a combination of bad wood and bad installation! After each complaint that I made to Lowe’s Install department, they sent out the same company (A2Z Remodeling), to replace the bad pickets. A2Z would send out the same installer each time. Each time that he replaced the pickets, within 2-3 days the fence would look worse than it looked before the replacements. Should a fence that is 3 days old look worse than a fenc”

“I bought 2 refrigerators (one for the garage) and a GE washer and dryer from Lowe's. The delivery guys did not speak English, and when they brought the refrigerator in scratched it so badly that I went and bought a different one. Then they badly damaged the washer and dryer and had to replace that. The pedestals were defective and had to be replaced. They made about 12 trips to deliver everything, and on the last trip to install the last pedestal, they again scratched my second new washer. They came through my garage, and when they left, I had to make 2-3 trips to the dumpster to throw all the trash they left behind away. Then I went to my new garage refrigerator to get some chicken out of the freezer. I found that my new order of chicken and beef from Rattlesnake Meat I had just put in the freezer were gone. A stack of Natural Grocers bags were also gone. To the delivery men, if you had asked me and really needed it, I would have given you the frozen beef and chicken. To Lowe's, I never want one of your delivery men anywhere near my home again.”

“Ordered building supplies online and picked up the next day. Service was good. Lumber selected to fill my order was mostly good. Rejected 2 damaged primed trim boards and they went to find better ones. Ended up having to go in and process a refund for one because they didn't have another good one in stock.”