Rustico Tile And Stone

Rustico Tile And Stone operates as a tile store in Leander, TX that supplies handmade Mexican tile and stone products including Saltillo tile, terracotta, cantera stone, cement tile and talavera tiles. The business also lists services as a bathroom remodeler, flooring contractor, construction company and floor refinishing service. Customers can order samples, view product guides and arrange shipping for projects that range from new builds to remodels.

Reviewers describe jobs that center on Saltillo tile installations for patios, kitchen floors, bedroom and bathroom floors, wine cellars, outdoor kitchens and ranch house remodels. Staff members such as Jerry, Adrienne, Noah, Melanie, Ray and Martha assisted with order tracking from production through delivery, custom carved stone pieces like mantles with family crests, and guidance on thin set, sealer and maintenance steps. Projects often involved pre-sealed octagon tiles with inserts or natural tiles that showed occasional paw prints.

The company answers phone calls quickly and provides samples along with technical details on installation and care. Shipping reaches homes in multiple states and arrives in sturdy packaging or custom crates, though actual delivery windows sometimes run longer than initial estimates because the tile is produced to order outdoors in Mexico and weather can affect schedules. Reviewers note competitive pricing and direct help on material quantities and sealer choices.

Google shows a 4.9 rating. Reviews most often highlight tile appearance and color, staff help with selections and installation questions, and careful packaging that limits breakage.

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“We installed Saltillo tiles from Rustico. The tiles are beautiful and fit perfectly in our patio. The delivery was seamless - no breakages and delivered on time. Jerry and Adrienne did a fantastic job is managing our order from production to delivery. The customer service was reassuring and timely.”

“If you're looking to purchase beautiful handmade Saltillo tiles from a company that has knowledgeable staff, I highly recommend Rustico Tile and Stone. They have a great website with lots of choices. Every time I called Rustico, staff picked up the call right away and were always very helpful in answering all my questions. We received samples of various tiles and picked the pre-sealed 12x12 Octagon with the 4x4 insert. Rustico shipped about 700 tiles to us in California along with the recommended thin set and topcoat sealer. The tiles were very well packaged and we received them with no issues. Our contractor installed them and they look fantastic. Thank you Rustico and your great staff, Martha, Shelly, Adrienne, Melanie, & Noah!”

“First experience with Saltillo tile on the remodel of our rural ranch house. Without any local expertise, we worked with Noah and his team to get educated, and also educate our local contractors, about the installation process and special requirements for Saltillo tile. After a lengthy effort (not because of the Saltillo tile), we finally finished the project and it looks amazing! Glad the team was able to walk us from an uncertain beginning to an awesome outcome.”

“We placed an order for 135 sq ft and only received less than 100 sq ft worth of product. When we called customer service they admitted they calculated wrong and in order to get the correct amount of tile we would need to an additional shipping fee close to $300 on top of the additional tile. We were also originally told that shipping would only take 5-10 days when in reality it took over 4 weeks.”

“My Dream Floor Installed !!! My whole lifetime wanted these Saltillo Tiles because of the durability, rustic luxury appeal, and beauty. I finally got them in an addition added to our current home and I am thrilled. The project isn’t finished but I so anxious to add the decor pieces to show off my flooring. There were a couple issues with delivery because we were at the end of the year near annual production break. The company quickly resolved those and we received our delivery with minimal and acceptable delay. I couldn’t be happier with the quality, appearance, and color of my tiles.”

“We wanted something special for the tile floor for a wine cellar room in our new house, and Rustico had exactly what we needed. I reached out with lots of questions to make sure that our order was exactly what we needed, and they made the process as smooth and easy as it could be. When our order was delivered, we were absolutely amazed by the custom shipping container with carefully and perfectly packed custom tiles. I was expecting boxes of tiles - no, it was a hand-packaged crate. And as we unpacked it we discovered exactly ONE broken tile. Amazing! We are experienced tile setters, and decided to install the tile ourselves. Having never worked with Saltillo tile before, we had a lot of technical questions - and the Rustico tech experts answered every one of them with patience and a depth of experience that gave us confidence in how to get exactly the look we were going for. We've lived in many different houses, and have put in a LOT of tile projects. This one is HANDS DOWN the most beautiful and unique floor that I have ever seen. We are in love with it, and can't say enough about the sale, service, and technical assistance the Rustico Tile crew gave us at every step along the”

“Working with Melanie and Ray was an incredible experience. They took the visions we had in our head and helped us create one of a kind pieces for our home. The artisans skills are magnificent and created a beautiful combination of Magnolia flowers and Cardinals across the mantle, along with our family crest. Melanie and Ray were patient and helped every step of the way, from picking our tile, to helping us create on stone what we imagined in our head, to installing in our home (including a 26ft wall!) The cubbies they installed to give us a bit of storage for gaming consoles are practical and beautiful. (And it keeps my mantle clear.) The stone is beautiful and gives our home a elegant look. We are already planning our next project with Rustico Tile!”

“We are very pleased with how our kitchen floor came out and love the look and feel of the 6” Maganese Saltillo tiles! Thank you, Rustico, for a wonderful product! From ordering to delivery, we were guided well through the process. Our only problem was a sizeable delay in delivery which was out of everyone’s hands, as the tile is made to order outside in nature in Saltillo, Mexico, and the weather was not playing along well when our order was being made. Two of our tiles have paw prints in them, as warned can be the case, but this authenticity and natural character is something we enjoy. Lastly, even though you are warned when ordering to order 20% more than needed in case of possible breakage, basically none of our tiles arrived broken, as they were so well packed and transported. Now I am brainstorming a new project where we could use up all of the leftover tiles!”

“I wish I could give a good review but the customer service is terrible and if they quote you 6 weeks… expect it to be closer to 10-12 weeks. They delayed our project by over 3 weeks, causing major issues with our contractor and putting us out thousands of dollars to find a place to live. No sense of urgency for remediation. Didn’t seem to care that they were delayed. Extremely frustrating.”

“I purchased some saltillo tile and sealer on 2 different occasions from Rustico. It was beautiful and high quality tile. Martha was very helpful in my selection process. Delivery, service and follow up was excellent.”

“Rustico was Fantastic with all the help I needed to remodel my house after Hurricane Helene. They were super helpful and very efficient in getting the product to me in a timely manner. Thanks again for your help through a very rough time.”

“Our vision for our new house construction was a Mexican/Spanish inspired home and Saltillo tiles were a key component to the build. Working with Rustico was seamless in obtaining samples, communications, estimates, shipping and installation advice. We loved working with a company that has top-notch Customer Service and products. The character and style that their Super Saltillo tiles possess gives the rustic and authentic aspect we wanted in our house (we especially liked the few tiles that had Dog paw prints on them :-). Thank you so much for the product expertise, professionalism and customer service!”

“They were amazing. The price was unmatched. The customer service was top of class (Noah I'm talking about you). The end result speaks for itself. The tiles look amazing and give a warmth that you have to see to believe. I don't normally write reviews, but every time I walk through my kitchen I am so satisfied with the result.”

“Renovations are hard enough on their own but working with Noah at Rustico Tile made the process seamless. For months, Noah patiently answered every question I had, sent samples in a timely manner, and made fantastic recommendations. Once we placed our order, we received ample support regarding installation, the right materials to use, and how to maintain the tiles moving forward. We're only 1/3 done with the installation and we are thrilled at how beautiful the tiles look -- its exactly what we had envisioned. I could not recommend Rustico Tile enough. Really professional company.”

“I was very happy with the advice that I got from Rustico on my Saltillo tile project. I finished the floor in my office and a bathroom with the tile. Everything went smoothly including the delivery! Only a handful of tiles broke amd those were still usable. VERY happy with the results! Customer service was EXCELLENT!!!”

“Rustico Tile delivered first class customer service, sales and design support for our home project. They were very responsive to sample requests, technical and installation questions, and design recommendations. And most of all the tiles are beautiful! There was a material issue related to our order but the company was willing and quick to resolve it. We are very happy with our decision to get our Saltillo tiles from Rustico and endorse a positive recommendation.”

“Our Saltillo Tile from Rustico came out absolutely amazing! Melanie was awesome to help us through ordering all of the right materials to get the look that we wanted to complete our outdoor kitchen. We are so pleased with the final product! Thank you Melanie and Team Rustico! Oh and we watched the YouTube video of the making of our tiles in Saltillo, Mexico and its just awesome to see the craftsmanship and hard work that goes into these beautiful authentic tiles. We are proud to own a little piece of this timeless art-form!”

“ordered 750 SF Saltillo tiles, 70LF bullnose border and sealer from Rustico in spring 2022 to our Arizona home to replace 45 year old existing outdoor Saltillo tiles. They arrived when promised and there was little transport breakage, found 5 cracked tiles in the skids. The materials look amazing and trade commented on the great quality. Sealer put it over the top. Would order again for our other home but winter weather in Canada, frost would destroy the natural Saltillo materials.”

“We had a great experience with Rustico Tile from picking out our tile to instillation…everyone helped to make our project beautiful! Gorgeous tile!! So happy! We can’t wait for our next project with this company because we know what great service they provide.”

“We have, with the knowledgeable help from RUSTICO TILE AND STONE, transformed our kitchen to the Cocina of our dreams. Rustico’s Web site, videos and Blog, were great guides, but the real help came from all the in Person phone conversations from each extremely knowledgeable RUSTICO team member A real person always answers the phone, and promptly got me to the correct expert. My numerous questions went from Tile colors, floor prep, mortar, trowels, grout and topcoat. We had no experience, nor did our installer, and I had personal help every step of the way, leading to an amazing outcome. PS Rustico also uses a great Shipping Company. The driver unloaded our 2500 pound pallet, in front of our driveway, looked at the minor hill in the driveway, and said “no problem”. He got our pallet up the driveway to the door of garage. We were able to place it in our dollie and our precious cargo was in our garage! Thank you Shelley, Haley, Martha the many others at Rustuco that virtually held my hand, sent me pics while I was at Home Depot to ensure our floor was the floor we love.”