Torres Tile & Coping

Torres Tile & Coping handles tile and coping work around pools in Pasadena. Santos Torres runs the outfit as the son of the original owner. The crew takes on plaster jobs, resurfacing for pools and hot tubs, heater installs, skimmer replacements, deck updates, and full pool builds. Reviewers note the company has been in the trade long enough that some homeowners stick with them for repeat work without shopping around.

Customers describe plaster that held up for decades on older pools before a fresh coat was applied. One resurfacing job covered both a pool and hot tub along with a heater and skimmer change. Another project involved a new pool build where the team handled the full scope. Deck work gets mentioned as a follow-up service after plaster. Some jobs left discoloration on the deep end floor, uneven spots in the shallow end, and patches that did not match the surrounding pebble surface.

The crew gets credit for showing up when called and keeping communication open on certain jobs. Pricing draws positive notes for being fair on completed work. Junior is named for quick responses and steady handling of a pool build. On the other side, follow-up repairs sometimes get promised but never completed, and cleanup after stone work has been called out as incomplete. Santos is mentioned in both strong praise and complaints about oversight on matching materials.

Feedback splits between solid results on older plaster and new builds versus problems with finish details and return visits. The Google rating sits at 3 from 10 reviews, with quality of repairs and attention to small fixes coming up repeatedly. DIRT Score 1.6 from 10 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My pool was built in 1992 by Pratt Pools and Torres Tile did the plaster work, which lasted beautifully even up to last week. I just felt it was time to re-plaster. I never really considered using anyone else and I'm glad I didn't. Santos Torres (original owner's son) is an absolutely amazing business man and the people who work for him are superior. I couldn't be happier, so they are coming back in a month or 2 to update my deck. I have a brand new, beautiful pool!!!! Thank you, Santos.”

“Torres Tile & Coping resurfaced my in ground swimming pool and hot tub, installed a new pool and hot tub heater, also replaced one of the skimmers. The area around the new skimmer looks like a terrible patch job where they installed plain white colored cement instead of trying to match the pebble rocks that they removed. I never received the needed paper work to register my new heater for warranty. There is discoloration in the bottom floor deep end of my pool. I have a uneven area in the floor of shallow end of my pool that Torres Tile & Coping came back and said they would fix this area, they have never came back to fix this needed repair or any other bad areas!”

“ABOVE AND BEYOND! I can not say enough how impressed I am by the responsiveness and professionalism I have received from Junior at Torres Pools. I would recommend their service and work to anyone! Hands down the best experience so far with my pool build!”

“This man Santos is truly unprofessional in my opinion with our experience . He has completely installed three different sets of natural stone around our pool that do not match and at this point will do nothing about it. I would be very careful if you are considering using him as he does not supervise anything and is very messy and does not clean up after himself”

“The guy who drives this truck needs to learn how to not cut people off on the highway. Way to represent your business.”

“Excellent service & price, quality work. These guys have been around a while and really known their trade.”