TruGreen Lawn Care

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“The lawn inside our circle drive looks good except for a few weeds. Grass on each side of driveway has a lot of weeds and needs more attention. The lawn specialist, I think his name is Rickey , has done a great job applying fertilizer, however the person or persons applying herbicides needs to do a better job controlling the weed problem. We were with Spray South which did a good job. The service with TruGreen was ok until the last year or so, but the weed problem has increased . The mosquito spraying last year was great but mosquitoes are back and have not seen a specialist this year. Hope he shows up soon.”

“My yard looks fantastic and I don’t have mosquitoes! And the gentleman who always comes out is so polite, and caring! I’m very happy with my service!”

“My representative stood 12 feet away from the door which made me very comfortable opening the door. He listened carefully to my request regarding the lawn. He did everything I asked and checked with me afterward to discuss the watering I needed to do. He was respectful, kind, and informative. Great experience!”

“The guy that services our property seems to care. The problem with TruGreen is one department often has no Idea what was agreed to with another department. Happens frequently and over the course of using TruGreen on 2 different occasions with about 2 yrs between firing and trying them one more time. Miscomunication examples. A. Agreed upon pricing. B. To not do a particular service. C. Not following directions as to the area of my yard to provide service to, my yard is 2.26 acres, even after going through the effort of drawing a clear map on an aerial picture and having one department, Sales, state the map and dirextions were very clear. D. Interpretation of their contracts. One time service vs annual automatic renewal. Ability to cancel the contract on a future date vs required to wait until all services are finished, forcing me to recontact TruGreen to cancel a service. Giving very much of a feeling that they try what ever they can to keep you in a contract. Specific example: I refused an annual aeration service previously. I requested a One-time aearation service the next year. Sept 2025 they showed up with out my prior approval and performed this separate service. I found out ”

“I’ve always been very pleased with the services provided by TrueGreen.”

“We’ve been with True Green for numerous years and we couldn’t be more satisfied with the service and the results. We utilize all of True Green’s services. Great job.”

“The two men did a thorough job, but I told them that I had only ordered two sprayings.”

“My yard looks amazing and my yard specialist Manuel continues to do a great job time and time again, as if my lawn were his.”

“We've been using TruGreen for almost a year, but our experience has been nothing short of disastrous. One week, they applied a pre-emergent treatment to our lawn—and then the very next day, followed it with a sulfur treatment. No type of grass could survive that kind of chemical overload. Even more frustrating, their own technicians admitted that sulfur was incompatible with our grass species and should never have been applied in the first place. As if that weren’t enough, they planted their little TruGreen flags in our yard both days—as if to take credit for the healthy lawn I had cultivated myself before their treatments. Within a week, our entire lawn was dead. Since then, we’ve been living with a muddy mess. I’ve contacted customer service multiple times. Their techs have come out three separate times to confirm that, yes, the lawn is extremely damaged by the treatment. Yet, I still haven’t been connected with a service manager or offered any kind of resolution—no sod replacement, no refund, and no meaningful communication. I get calls every few days from another customer service rep that has no idea any of it is going on, but alas, has no authority to help, promising "a ma”

“Beginning the spring, I was having significant issues with my lawn. I hired Trugreen to come and fix the problems. They have definitely fixed the lawn and it looks terrific. They also treat my shrubs and they’ve never looked better. If you’re thinking about a lawn service, you should definitely hire Trugreen.”

“My biggest mistake was to trust TruGreen and use their services for killing the weeds and improving our lawn. This goes back to 2023 when they signed me up for one year. Not only was the lawn not improved, they also ruined, killed my 8 year old magnolia tree. After a number of follow ups they GM, Michael (Mike) came to see for himself. He was going to bring a tree from his supplier, we went with him and chose a tree, he said he would bring it the following weekend and plant it in our front yard. It’s been over a year and still nothing. Last time I called he was in a meeting, his staff told me he will call back. Still no call or follow up. Our weeds are much more than they were before any treatment. All in all a bad experience. Their techs are no trained. TruGreen’s specialty is ruining your laws. I highly encourage you to not use TruGreen.”

“I am very disappointed. I decided to outsource my lawn care. It has been 6 months. I still see number ow weeds sticking out. I call and they come retreat it and nothing works. The customer service are like robots they just go off the script without the ability to sympathize and look for solutions the only answer is some one will schedule retreaent. I am not renewing this very expensive service and I do not recommend for others to get it.”

“We have been using TruGreen (formerly Chemlawn) for our lawn care needs at multiple homes since 1983. In all of these years, we have never been so happy with the specialist providing the services as we were on this occasion with Blake. He went the extra mile to treat every weed individually and fertilized the entire yard. No areas were neglected. Along with that, he was very pleasant and professional in his interactions with us. Also, we want to give our highest compliments to Senior Service Manager, Joe Sumpter. Whenever there has been a concern of any sort, he has always been available for phone calls and he goes above and beyond to ensure we remain happy with his team and TruGreen as a whole. He is also quite pleasant to interact with. Thank you, Joe and Blake, for making this such a positive experience for us!”

“The specialist came to perform the service was super friendly and a real nice guy. Also true green call the day before saying they are coming tomorrow”

“Great service rep, very good communication, super job”

“I give 4 stars due to the first tech they sent out. He was an hour and a half past the 5 hour window scheduled. Upon his arrival, he sat in the truck for another 20 minutes before approaching my door. He offered no apology or explanation for his misuse of my time. The next tech they sent me was everything I expected. Courteous, professional, and prompt. Answered all my questions and asked probing questions of me to get an idea of what I wanted to do with my lawn. He shared some tips on how to achieve these results and got to work immediately. I'm hoping that he will be the tech for follow up visits.”

“Over the past 2 years (since we have moved in), we have worked hard to bring our front yard up to a yard with some curb appeal. TruGreen has helped us maintain our work and the yard stands out on the block even with its combo of grasses. It's lush and deep green. We are so happy we made the decision to go with TruGreen. Matthew H provided our services. He was professional and friendly and his work is appreciated. Well done, Matthew! 08/27/2024 - Austin was friendly and provided good notes for my "homework." Our yard looks great. 01/17/25 - great job, Jeremiah! Thank you for your cordial greeting and excellent work. You took time on our yard and I appreciate that time. 02/20/2025 - Another job well done, Jeremiah! Thank you for your efficiency and thoroughness. 04/02/25 - excellent work again. With the light showers we are getting, my lawn already looks greener. Thank you, TruGreen!”

“Had Trugreen servicing my lawn for about a year. Horrible experience. The lawn is virtually unchanged. Over half is just dirt, the other half a grass/weed combo. Virtually every service receipt says "sprayed for pests", which is great, but after a year of service there should be much greater growth. I've spoken to three different higher-ups to rectify the problems in this time span, and nobody ever followed through. If you're considering lawn treatment RUN AWAY!!”

“My specialist Delroy at Branch 5344 does a professional job, answers questions I have and relays concerns I might have to his supervisor to ensure I remain a satisfied customer. He takes the time to write my receipt of services letting, me know he heard me. These personal touches go a long way with customer satisfaction. A very nice and polite man.”

“Your tech did a great job. Normally I am not home but this time I was and he explained to me about the different grasses I have and why he was applying special treatments to accommodate it. Great Job!”