Metro Elevator Waco, Inc.

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“Technicians: Matt Click and Will Reynolds - Baylor University | Baylor Club Metro Elevator has been servicing our elevators and escalators for quite some time, and we couldn't be happier with their service. Their team is always professional, dependable, and quick to respond whenever we need assistance. What truly sets Metro Elevator apart is the people. Every technician and representative we've worked with has been friendly, knowledgeable, and genuinely committed to providing excellent service. Over the years, we've formed great friendships with many of their team members, which speaks volumes about their character and dedication to their customers. It's reassuring to know that our elevators and escalators are in the hands of a company that values both quality workmanship and strong relationships. We highly recommend Metro Elevator to anyone looking for reliable service and outstanding customer care.”

“Top-notch service! Matt Click is incredibly knowledgeable, efficient, and professional. They diagnosed a tricky issue with our escalator that others had missed and had us back up and running in no time. Excellent communication and highly reliable—wouldn't trust anyone else with our maintenance.”

“Metro Elevator has been a reliable partner for our buildings vertical transportation needs. Their team, specifically Matt Click, is professional, responsive, and consistently completes work in a timely manner. Whether it’s routine maintenance or addressing service issues, they communicate well and help keep our elevators operating smoothly.”

“Zach is amazing! I appreciate his drive, knowledge and friendliness! He always shows me what was gping on and how he fixed it. This is super helpful for documenting repairs. The company as a whole is quick to respond and has great communications.”

“This company is truly the best to work with. Their Vice President, Michelle, always answers her phone and their mechanics are truly great at what they do. This is the only elevator company I will work with in the Central Texas Region.”

“Michelle, Jared and the entire team were very professional and so easy to work with. We will definitely be a repeat customer.”

“From the very day their team has been professional, knowledgeable, and easy to work with. The quality of their equipment is top-notch, and their attention to detail gave us complete peace of mind. What really stands out is their ongoing support — prompt responses, timely maintenance, and technicians who genuinely care. If you’re looking for a dependable, honest, and skilled elevator company, I highly recommend giving them a call. You won’t regret it!”

“After having horrible experiences with the national company that installed our elevator at Z’s, we were so excited to not only find Metro but that they were local! Great people and they helped us solve all our issues so quickly! Highly recommend!”

“Metro Elevator has been a lifesaver! Our nonprofit was working with another company that overcharged and turns out had improperly installed multiple parts on our elevator, which is why the elevator wasn’t working in the first place! After almost 20 thousand dollars of repairs with the other company and excuse after excuse for why the elevator was still not working, Metro stepped in and quickly saved the day. Metro Elevator was very informative of what was wrong with our elevator, took pictures of work before, during, and after the installation of new parts, and educated us on how our elevator works. It was amazing to be shown what had been done and how they repaired it. They came out, on a holiday when they weren’t open, to shut off an alarm for us as we had multiple events occurring on the holiday. The VP, Michelle Hagaman, has been extremely professional and quick to respond to any questions or concerns we have. Jared Hagaman has been informative in teaching us about our elevator and showing us every step of the repairs. The technicians who have come out have been professional and prepared for every situation as well as informative. Each one has gone out of the way to go above an”

“I’ve switched over all of our elevator services to Metro and couldn’t be happier. Any issues that may arise it’s always taken care of within the hour! Outstanding customer service and extremely knowledgeable crew. I highly recommend giving Metro a try.”

“I’ve lived in my apartment building for years and they have consistently had issues with all of the elevators, leaving me stranded inside or forced to take the stairs. I’ve noticed over the past several months NO issues have happened after speaking with some of my neighbors I found out Metro Elevator took over our building. I just wanted to say Thank you!!!! It’s so nice to always have a working elevator!”

“Super friendly and easy to work with! Would definitely recommend them to everyone!”

“I have worked with major OEM companies in the past and none of them compare to Metro Elevator-Waco! Their communication, responsiveness and price competitiveness is unmatched! I highly recommend this business for your elevator needs!”

“We have switched all of our properties to Metro Elevator. They are reliable and affordable. I can always get ahold of them when needed. Highly recommend!”

“Baylor always had issues with the elevators!! ALWAYS!!!!! Im happy to say they finally switched companies and now Metro is taking care of everything. THANK YOU 👏🏼👏🏼 No more stairs in heels 👠 🙌🏼”

“Great company and people.”

“Great efficiency in service”

“I would like to formally commend your team for the exceptional work performed on the elevator project. The project was executed with a high degree of professionalism, completed on schedule, and demonstrated meticulous attention to detail. Your technicians exhibited extensive knowledge, professionalism, and a strong commitment to delivering superior service. I sincerely appreciate the exemplary workmanship and dedication demonstrated throughout the project and would confidently recommend your company for its outstanding service.On both Waco and Temple VA campuses.”

“Kirt is an absolute hero. I have been having issues with my elevator at work. Any time I call he comes in and fixes it like magic. Thanks again!”

“One of the most prompt and knowledgeable teams I've had the good fortune to work with. Elevators can be a real pain point for any business, but Metro has made sure they're never a problem for me.”