Action Glass

Action Glass handles glass work for autos, homes, and businesses out of Baytown. They fix and replace windshields, residential windows, showers, mirrors, and tables along with commercial tempered glass and storefront doors. The company offers full service on repair, replacement, and installation across vehicle, house, and shop projects. Calls go to their Houston line for quotes on these jobs.

Customers call them for windshield swaps that need to happen fast at home or on site. One job had Mike show up and finish a new windshield in under an hour. Another truck windshield got swapped with extra attention to keep it sealed tight. Same day turns came up often along with lower costs and quicker replies than bigger outfits. At the same time some runs got delayed from Thursday to Friday then dropped at five o'clock with no installers on hand and dispatch blamed for the holdup. One driver traveled over an hour only to hear the shop had too many cars already and would not bend on the schedule or send the glass out.

They show up at houses for mobile auto work and handle shop visits for bigger commercial pieces. Response can land same day when the schedule lines up and prices land lower than the main competitor. Communication runs through the main number but some calls leave customers waiting on outside trucks they do not control. Service stretches into the Houston area with focus on quick fixes for broken glass that keeps people from driving or using a building.

Reviews split between fast clean installs and repeated scheduling slips that waste time. The fourteen Google reviews average four stars while the overall record shows three and four star notes on price and speed mixed with one star complaints on timing. DIRT Score 2.5 from 14 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Absolutely no concern for your time. Was pushed from having my windshield replaced on Thursday to being told they could do it Friday morning. At 5pm on Friday I get a call telling me the techs are having trouble with another job and will not be able to get to me. Convienient timing since now I can not try using another service. This company does not have their own installers. She blamed not being able to do anything on a dispatcher for the trucks that is not controlled by her. They will not be getting my business.”

“Mike with Action Glass provided exceptional service installing my new windshield! They came to my home and completed everything in less than 1hr. I would highly recommend Action Glass to anyone who’s looking to have their windshield repaired.”

“After driving over an hour to get here and after speaking to business about how I had to drive in for an insurance claim over an hour and talking to them a few days prior letting them know what morning I was coming in they said they could not get my windshield done because they already had too many cars. They refused to make any exceptions. They refused to deliver windshield to me. They even refused to make an appointment understanding I had to drive over an hour. All they said is try another morning and get there earlier. Poor customer service.”

“Techs show up and replaced the windshield in my cascadia took the extra time and care to ensure it was done right and leak free excellent job you don't find many company's that strive on customer service.”

“Hey be more professional. The customers are important! We pay you bills with the high prices!!!”

“Done same day, couldn’t ask for more, cheaper and more responsive than safe lite”

“Excellent service. Outstanding prices.”