Exterior Home Solutions Inc.

Exterior Home Solutions Inc. handles window and door work out of Flower Mound, Texas. Chris Simmons runs the company as president and takes down payments for window installations. Customers contact them for new windows or replacements after initial measurements get scheduled. The business shows up on Google with details limited to these services and the local area.

Reviewers describe jobs that start with down payments made in August or late summer but then stall after workers measure the windows. Some report windows installed inside out or with screws driven through the sill that ruin the units. One case involved eight windows damaged that way plus another broken unit while the job stayed unfinished. A few customers waited weeks or months for callbacks after the first visit and ended up disputing charges when refunds failed to process.

Communication stays slow or absent once payments clear according to multiple accounts. Reviewers say phone calls go unanswered for long stretches and responses come only after repeated attempts or through other channels like social media. One owner blocked a customer after promising a refund that never appeared. Subcontractors and suppliers reportedly went unpaid on at least one project which led to threats of liens against the homeowner even when work remained incomplete.

The company holds a 1.7 rating from six reviews. Recurring comments focus on unfinished installations delays after deposits and payment disputes that force customers to involve credit card companies or face legal risks. One review notes a completed window job that looked good and finished on schedule while the rest flag problems with follow through.

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“AVOID this company. I bought windows back in August. No communication, charged 2500 dollars and then nothing. Called upward of 10 times. Finally I get a response from Facebook and they say next week. Next week comes and goes and nothing. Then the owner says he’s refunding and can’t do the job. Well guess what? Over a week later and still no refund seen processing. AND NOW HES BLOCKED ME. I have to dispute the charge and produce his responses. Meanwhile I’m stuck with payments until the credit card figures it out. STAY AWAY.”

“Do not do business with this company. Made a downpayment the last week of August to Chris Simmons. After workers came to measure windows, did not hear back from him. Finally answered in October and said he would be back at it next week. Won't answer phone calls.”

“Chris Simmons, President of Exterior Home Solutions, never finished the job, didn’t pay his subcontractors or window manufacturer. He has threatened to put a lien on our house for nonpayment of total costs, despite 1/3 of windows installed inside out, another 8 ruined because of screws through the bottom sill and another window broken. Do not give him a cent. You probably won’t see a return on your investment.”

“NO, avoid this company if you want to stay out of trouble (incl. legal consequences).”

“Very good, professional and completed on time. Window looks very good. Good job.”

“Dont recommend this company”