Garland Glass & Mirror Co. Inc,

Garland Glass & Mirror Co. Inc handles window and door work out of Garland, Texas. They run a glass and mirror shop that takes on aluminum storefront door fabrication, commercial curtain walls, heavy glass doors, custom mirrors, and glass installation and repair. The shop sits at 5201 Grisham Dr in Rowlett and fields calls for both residential and commercial jobs through 972.276.6524.

Customers have had them replace glass in windows and French doors, install large glass panels in offices, cut custom glass for picture frames and cabinet inserts. One job involved Raj working with a clinic to fit glass around special counters and running after hours to avoid disrupting business. Other calls covered shattered window repairs done in under an hour and advice on glass choices for kitchen cabinet conversions. A few reviews noted techs chipping fresh paint on walls from ladder handling during a replacement or holding up a contractor job when fabrication ran late past the promised Wednesday date.

Reviewers note they show up on time for many jobs, keep prices low compared to other shops, and communicate details during the work in some cases. They handle both residential and commercial calls in the local area and can do quick repairs like shattered windows. Phone contact goes through the listed number, with some mentions of Michelle and Preston handling orders and Preston quoted on competitive rates. A handful of calls went unanswered for weeks or led to suggestions to contact the original installer instead.

The business holds a 4.4 rating on Google though from no reviews listed there. Across the feedback, people mention good prices and solid work alongside issues with tech behavior, fabrication delays, and follow up calls. Some also note problems with how the company handles internal matters.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“This was our first time using Garland Glass and Mirror - All I can say is...outstanding! I've used several other glass companies over the years; hands down, Garland Glass and Mirror is excellent at what they do. Great customer service/communication, great prices, super prompt and excellent work. I'll be using them exclusively from now on.”

“I’m only giving this business 2 stars for the great customer service by the phone operators but the techs only 0 stars if possible. I scheduled a glass replacement on Friday and was told the techs would come either Monday or Tuesday and they came early which is good and they came and they saw the window and they told me they need to add another $40 for the job which I gladly accepted but to see that the techs ruined the paint on the newly painted house is a no go they did the job and left me with chipped paint on the corners of the living room which they damaged using the ladder as it was not handled carefully by one of the two very rude techs I will not recommend to anyone from my experience!!!!”

“The men did a superb job installing 3 big panel glass shield in our clinic office during this pandemic. Their manager Raj is not only professional and efficient but also put our special need into consideration. Because of our special design of the counter top, we have been working together to make sure the glass installed safely and beautifully. Raj works in every detail portion and give great advice and explanation. we were informed during the whole process. They worked after hours to keep our clinic remain operation, tidied up before leaving. I would definitely recommend Garland Glass & Mirror!”

“They replaced 7 panes of glass in some French doors to our patio. They were prompt and very reasonably priced, and the final product looks good. I did have to have someone come paint and fill in some spaces after the install, but I believe that's generally going to be needed whenever you cut into wood doors to remove the old panes and put new ones in. I was pleased with the job.”

“saw the great reviews and called right away - but apparently they only do "new installations". I needed someone to check on a current glass door - not sure if it could be repaired or would need to be replaced...willing to replace if necessary. But...recommendation made was to call the original installer? Ok...I guess I'll keep looking for another company that can help.”

“What an amazing little shop that needs more attention. I know there is a lot of people out there looking for glass replacement, this is absolutely the best place to go. From the moment I first call to pick up, absolutely the best customer service out there! Friendly people who are out there to help you, not to just sell a product. Very happy to have discovered this company, I will be back for more!”

“These guys were *great*! Fast, on time, super efficient, friendly and WAY less than I expected to pay. They were able to repair a shattered window (replaced the glass) that I thought *for sure* would have to be replaced for 3x the cost. And it took them like half an hour. *HIGHLY* recommended.”

“Extremely thankful for this group. Full story is below, but they were quick and delivered a high quality custom piece of glass for a picture frame. So during this whole quarantine mess, I was bored and bought a 39x39" poster online. Super cool cutout of Texas, blah blah blah, go to Hobby Lobby and they say 39" is a custom size, they don't go that big. So we go to Michael's and get quote - $700 because of the size. Then we go to a custom frame shop and get quoted $850. Kill me. I don't buy much art and I was in hot water with my wife. I thought this would be $50 tops. Thankfully my mom encouraged me to reach out to this group and see if they could do picture frame glass - sure enough, $56ish and I've got myself a custom 39x39 1/8" piece of glass. Took it back to Hobby Lobby and we were golden! Give this place a go!”

“The men did a superb job taking out the old glass and installation of 13 new glass panels! They were personable and made certain I was informed during the process. They tidied up before leaving and I would definitely recommend Garland Glass & Mirror!”

“The glass was supposed to be ready by Wednesday for the contractor to finish up the job at the house. I've taken off work, however it's Friday and the glass still is not ready. I've taken off work 3 days in a row now for this and they people don't seem to care at all. When I called to check on it this morning the lady answering the call had zero sense of care and even snickered when I said I'd taken off of work each day waiting on this. She got rather snarly and said she has no idea why I was calling since they would call when it's ready. I can't vouch for the quality or condition of the glass, however the service I've experienced was very tacky and poor. It's one thing to have a problem and missing your date given to your customer, however having the attitude she had towards a contractor who has lost 3 days of work now as he has scheduled the job each day as well as myself missing 3 days of work for the same purpose is just disrespectful. I would NOT recommend this company unless you don't care about when you're order will be ready and you enjoy sarcasm and rude service.”

“I called to have an estimate for glass top for my furniture. Nobody called me back. That was over 2 weeks ago.”

“I wanted to convert some of my kitchen cabinet doors to include glass inserts. Garland Glass helped me with advice on what and how to do this, and also the best choice for glass. They turned out great! I'm going back soon with some more...”

“Broke my hand working for these people. Not only did they lie to their insurance to avoid workers compensation but they tried to take advantage of the fact I am a combat veteran and forced me to go to the VA to have surgery. Now I need a second surgery and (conveniently for them) as soon as I reported the accident to workers comp I was "let go for unexcused absences" which were due to the fact i have a broken hand and am awaiting surgery. Currently filing a lawsuit. If you don't take care of your own employees how do you treat your customers? They actually had me CAULK WINDOW SCREENS THAT DIDNT FIT INTO THE WINDOW FRAMES. If they can find a way to talk a customer into something unsafe or broken scratched or chipped glass, they will. BEWARE!!”

“My husband was “let go” because of too many absences, because he he got metal in his eye. When approaching the company the next day about the bills and filling workmen’s compensation, they told him the he was let go. We spent thousands of dollars in medical fees, all this three days before Christmas. They decided that weren’t going to offer medical insurance for their employees.He got hurt on the job that could have permanently diverted his eye sight. This is an awful company, they are conniving snakes in this industry.”

“Job was good. But so much for being friendly and understanding. I got a ticket because of them and they won't help pay for half of their responsibility. Not cool man”

“Even though I had only a small residential order, I was treated to courteous service, especially by Michelle. Would definitely recommend this company!”

“Thanks to Michele and Preston! Great service and professional! Price they quoted was WAY better than the competitors. Results were fantastic!”

“I call them at the last minute and they said be in before 3:00 pm one couple ahead of me,friendly service all went quick in quick out”

“Good companie to work with they speak in respectuos maner and help you with every thing you need,God bless them for all service they doing”

“Excellent customer service. Have used multiple times and have always been satisfied with product and service.”