Glass Doctor of Lubbock

Glass Doctor of Lubbock handles window and door glass work in Lubbock, TX. They replace and repair windshields, truck windows, double pane house windows, and glass door insets. They cut some glass in house and handle special orders when needed. Neal works on vehicle repairs and resolves part issues that come up after initial fixes.

Customers describe quick windshield replacements when leaving town, storm damaged window fixes that other shops turned down, and truck window swaps at competitive prices. Neal has overnighted parts to correct cowling and clip damage on vehicles. Reviewers note same day estimates sent by email, in house cuts that speed up jobs, and fixes on sensors or hanging parts that required return visits. Some mention cleanup left glass shards on patios, desks, or floors after residential installs.

They respond fast to calls and work people in for urgent jobs like cracked windshields. Special order windows have taken three weeks to two months. Staff texts to confirm times and locations, though one case showed a mismatch that led to a no show dispute. Pricing often beats other local checks, and one year of free chip repairs comes with new windshields. Service stays local to Lubbock with office staff, estimators, and installers handling the full process.

Reviewers praise fast reliable work and friendly attitudes on most jobs while a few note scheduling delays or early arrival calls that caused friction. The record shows strong marks for price and speed alongside occasional complaints on timing and post job cleanup. DIRT Score 4.6 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Two really great guys came out to repair the glass. They were fast and did the job well!!! I didn't meet the guy that did the estimate, but he was polite on the phone and I was not required to be present while he measured the glass. I got an email that day with the estimate and had it all fixed fast!!!”

“Unprofessional and unfortunate. I rarely leave reviews but this was mind blowing and I want to warn others. The company used an AI chat to contact me through text once my information was received. Texting with this chatbot, I verify if the company does mobile, it says yes. I set a location and it confirms the location and says someone will contact me soon to confirm a time. A real person texts me and confirms a time. No mention of the location or the address for their shop. I assume they have all the info needed from the AI system. The day of, I get a no-show call from the office complaining that I missed the appointment, while I’m waiting for them to show up. They snap at me saying I confirmed the time. I explain everything, I have the screenshots of all the texts and communication. They then acknowledge I texted with the AI system (they saw it in my account) but take no responsibility for the false scheduling. They said the AI “gives inaccurate information sometimes” and blame me for not coming in, as if I’m supposed to know their scheduling system is wrong. If you aren’t going to monitor your AI system that texts customers to schedule, don’t use it. If you know you don’t offer m”

“Edit 8/20 - unfortunately the part fell off within a week of 5/24. I will probably take it to Kia here soon. We just had a newborn so it wasn’t top priority. I’ll keep the five stars because they really tried. Edit 5/24 - I recommend glass doctor 10/10. They fixed our windshield and corrected the part that kept hanging off. Edit: 5/7 - To note the company has been extremely responsive in finding a resolution. I’m not happy. My husband took to get my windshield repaired. After the repair the sensor dashboard was hanging off. We took it back to get it back on and about 30-40 minutes they gave it back to us. Again it fell off. Not only that, you can see that they obviously tried to glue it. Which in my opinion is unacceptable. I got the tar like glue on my hands and I’m pregnant. I had to vigorously rub to get it off and there’s still stained. See pictures for reference.”

“Had some bad luck and needed to replace one of the windows on my truck. Glass Doctor got me fixed up extremely quick and at a great price. Quality of work and customer service was top notch. No other place to go !”

“NO STRESS….JUST SMILES!!! This is my first time doing business with “GlassDoctor”. I had talked to the receptionist the previous day of my new appointment because I had to cancel my original appointment. The previous day the receptionist was very understanding, respectful and accommodating about my situation. My in-person visit was met with a smile and a warm welcome. My interaction throughout my visit was attentive, knowledgeable and respectful. My repair took no time. Their work GREAT! I must say it was an unexpected delight dealing with Glass Doctor, considering how other businesses around town just consider you a Number. I DEFINITELY RECOMMEND GLASS DOCTOR. I myself will be a return customer if the need arises.”

“It took a while but I finally got my double pane window installed. (,it had to be special ordered) the only negative was the cleanup, there were still glass pieces on my patio. And the cardboard that covered the windows was left also”

“We called Glass Dr and they came out and gave us an estimate, and within 3 weeks they was back and installed the windows. Very good company but the workers make the company look good. Thanks Jerry”

“Smooth and easy transaction from the first phone call to the replacement of a broken window pane. Glass Doctor was quick to respond and quick to solve my problem. Thanks to the entire staff, I'll definitely call on you again if a need arises.”

“Glass Doctor helped me out in a pinch! I was leaving town and had a cracked windshield. I called them and once they heard this, they worked me in and the windshield was fixed within a few hours. But that wasn’t the most impressive part, because that goes to the ENTIRE staff! Thanks for helping me quickly and your friendly attitudes!”

“I've used Glass Doctor a couple of times for new windshields. They are always fast and reliable and beat the price of anywhere else I check. You also get free chip repair for a year.”

“Quoted me $750 for a windshield replacement. 15 minutes after dropping it off they called to tell me the dealer ordered them the wrong windshield and it was actually going to be about $1300 with calibration.”

“We purchased a glass door inset. They shared just the right amount of knowledge and advice to help with the install. They had the right size and a great price. Great job!!!”

“First of all, thank you for changing my broken glass. However, there was a few things I think you guys can do better. First of all, y’all told me that the glass can be installed within three weeks after I paid. It took almost 2 months to be installed. There are companies cheaper than you guys. The main reason I chose you guys was because of the schedule, but it ended up taking more than other companies. Second, The installation people are not careful enough about cleaning up. I spent two hours the same day trying to clean up the small pieces of glasses scattering around the broken window, on my desk, on the VCT flooring and the rug. After two weeks, I still found some small pieces from the rug close to the broken window. The rug was at least 3 feet away from the window when they replaced the glass but it still got a lot of scattering pieces. They bought a vacuum with them, but they really didn’t vacuum around where they supposed to. The broken glass it’s at a room that we have VCT flooring. Imagine if you have a broken glass in a bedroom that’s all carpet, I kind of doubt if they will clean up everything properly. My baby almost stepped on those broken glass pieces, which would hor”

“Glass Doctor? More like "Glass CNA"...Poor service, had to reschedule several times, they would not schedule a time upfront, called when the glass was ready, agreed on time and day. They called to show up 3+ hours early, i was not available. technician and dispatcher guy(maybe a female) both got mouthy when they were wrong”

“Update: Mr. Neal with GlassDoctor went above and beyond to resolve the issue and prevent future occurrences. He had the part overnighted to his shop and replaced everything when it arrived correctly and with haste. He educated while working on my vehicle giving the sense that he cares about his customers and wants to see them satisfied and prepared. Thank you for your hard work Neal in the resolving of this issue. Technician broke the plastic cowlings which was relayed to me on pick up and was instructed I had to replace them myself. When I went to replace the cowlings it was apparent that not only were the cowlings broke but they had also broke the retaining clip on the vehicle itself. I was never informed about this damage and now unable to install the replacement cowlings properly. I would like to be contacted immediately and recommend others to double check for any damages since they only report some of what they damage.”

“Super friendly staff and timely service. They make cuts in house so it’s much quicker than some place that has to order out their work. 10/10 will use again.”

“We only had one window broken during the storm in June. But with others having so many windows out it was difficult to find someone that would do a small job. Glass Doctor of Lubbock not only did the job but did so well. Their staff was excellent. From the office staff to the estimator and to the installers. Excellent people and we'll be using them again and happy to recommend them.”

“Best price and best service i have ever had. I have been driving over 50 years and have had to replace many auto glass. This was the best experience I have ever had. Thank you for the quick service and attention to detail.”

“Neal and his team are top notch, and do amazing work. Highly recommend to everyone I can!”

“I highly recommend Glass Doctor. I would have given 5 stars; however, I had to wait several weeks for the installation. I understand why it took so long but it was a bit of a drag. Now, when the technicians came it was quick and when they returned it took almost no time to remove the old, damaged bay window and install the new one. I am so excited to be able to see out my window now! Thanks Glass Doctor.”