Mid-West Glass

Mid-West Glass is a third generation family owned corporation established in Midland Texas in 1946. It operates as a commercial contract glazing company focused on the Permian Basin area with work extending across West Texas from Pecos to Big Spring and Rankin to Lubbock. The business handles aluminum entrances curtain walls storefronts specialty and automatic entrances windows glazing translucent panels and high performance blast resistant and UFC compliant glass. It also performs residential work including frameless and framed shower doors mirrors shelves and table tops and maintains ties with area general contractors and public institutions from its location at 906 W Front St.

Customers describe jobs such as window replacements custom shower glass installations and mirror replacements. Some reported gaps between shower doors and walls that allowed leaks along with scratches on glass pieces and loose silicon that required follow up. One reviewer noted repeated calls and emails to Dan that went unanswered for months before any resolution occurred. Other customers described successful window orders mirror swaps and shower work completed without extended delays and with clear organization during the process.

The company covers the listed West Texas region and reviewers mention both quick service on straightforward jobs and difficulties reaching staff by phone. Some noted affordable pricing and reliable follow through while others described transfers to office staff who lacked details on service areas or pricing and cases where scheduled window work resulted in no shows and repeated voicemails. Communication issues appear across multiple accounts alongside mentions of friendly interactions on completed projects.

Google lists a 3.3 rating from zero reviews for this glass shop. The collected accounts show recurring comments on customer service shortfalls such as unreturned messages and inconsistent follow through alongside praise for the quality of installed glass and courteous handling on successful jobs.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We had an excellent experience with Mid-west Glass!! If you're looking for someone to get the job done right, give them a call! We had a little hiccup in the beginning but no big deal! I've dealt with a lot of glass companies in town because I am a manager for a local company. I've never had it this easy or dealt with a friendlier bunch! Thanks again, Theresa”

“Terrible communication. When transferred to the office manager, she sounded less than enthused to even speak to me. She didn't know where I was calling from or what I was inquiring about and immediately had a tone change when I introduced myself. I just had a few questions about where your team services and some pricing if available. Wouldn't recommend.”

“We had midwest glass complete the glass on our custom shower in our newly remodeled master bath. When the contractor came to look at the job they did, he observed that the gap between the shower door and the glass shower wall was too big and was leaking water through the gap when the shower was on. There was also a 3 inch scratch on one of the main glass pieces, and the silicon on one of the main shower walls did not hold and the wall was loose. We called 5 times and were directed to Dan, but he never returned our voicemails. We were given Dan's email and he never responded after 3 emails. After dealing with no response and no help for SIX MONTHS, a representative finally showed up to look at the shoddy work. Dan shared that they would split the cost of the scratch with us 50/50 because it was no longer under warranty because it took so long for us to contact them. In reality, we tried 8 different times to make contact, and Dan did not return our calls or emails. They also stated the gap in the door was normal and they would not fix it, although our contractor who builds showers for a living thought differently. IF YOU WANT SHODDY WORKMANSHIP, ZERO FOLLOW UP OR RESPONSE, A”

“Midwest was extremely professional, affordable, and provided high quality work. Would 100% recommend to ANYONE in need of their services!”

“called and sceduled to have a window replaced they never showed up cant seem to get anyone on the phone just a endless string of voicemails would not recommend”

“My first time replacing a mirror! So organized and didn't take long to get it replaced!”

“Mandy had the worst customer service. I'll take my business elsewhere because of her”

“Worst customer service! They tell you one thing and do another. Basically they don’t care about the little man”

“Great company. Very reliable and friendly to work with.”

“They are extremely rude. Worst customer service ever. Don't ever use them!”

“These people know glass, very courteous and quick service.”

“They will take care of you glass needs”

“Awesome job with the window I ordered.”

“Bad customer service. Bad.”