Vaughan's Auto Glass

Vaughan's Auto Glass runs an auto glass shop at 3717 Brazos Ave in Odessa, Texas. Vaughan and Angela handle the day-to-day operations and focus on windshield replacements, chip repairs, ADAS calibration, and mobile services that reach homes or workplaces. The business also covers window installation, glass repair, and related work on trucks and farm equipment while serving the Permian Basin.

Customers report windshield replacements on cars and trucks completed at home or on site, along with chip repairs finished in under an hour. Brain, Angelia, and their grandson performed installations that left vehicles looking like new, while Angela helped select parts and answered questions on the spot. One customer noted a technician stayed helpful even after a child fell off a scooter during the visit.

The shop provides mobile calibration and same-day service when possible, with calls answered promptly and quotes held steady even on longer jobs involving sensors or cameras. Reviewers mention lower out-of-pocket costs than larger chains, clear explanations during the process, and work done across the Permian Basin without extra travel fees.

The business maintains a 4.7 rating across customer accounts that often highlight friendly staff, fixed pricing, and clean results, though one reviewer described a difficult phone call with staff member Valerie.

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“Absolutely love this auto glass place. I have replaced two different window shields for two different cars with them. They are very accommodating and very kind. They have the lowest out of pocket costs compared to big chains and some other smaller businesses. It’s reasonably priced and I can count on them to do a good job! Thank you so much!”

“Brain and Angelia are an amazing people. When I needed to get my truck window replaced, they were very helpful. Also, was able to do it in a timely manner. Their Grandson, was the one who replaced my window. He did a great job, and took after his Grandparents. For being friendly and kind. Definitely will being using them again for auto glass repairs.”

“This place is great. Excellent customer service & friendly staff. The tech helped my kid when he fell off his scooter. The price was great too”

“I am so happy with the service I received and the quality of the work is outstanding! Angela was so helpful and able to get me exactly what I needed, and she’s so nice 😊 I will absolutely be a return customer.”

“They were able to get me in and out in less than an hour to fix the chip in my windshield! Angela and her husband were so nice, they also had a little friend for me to hang out with while I waited 🐶❤️ Thank you both for getting me all fixed up!”

“**CUSTOMER SERVICE RATING** I had been calling different places for a quote and wanted to give up calling because of the bad customer service I was getting. Vaughan's Auto Glass was the only one that provided amazing service! The lady that answered had excellent phone etiquette, she was patient, understanding and respectful when answering my questions. Thank you for providing Excellent Customer Service!”

“If I could give 10 stars, I would! Vaughan and Angela provided the BEST customer service I’ve experienced from any establishment in years! They are both so kind and were extremely helpful. I have a unique situation with my car that I thought may be a calibration issue with my windshield. Although Vaughan was not able to fix the problem, he provided me more information in 20 minutes than I’ve received from the dealership over a span of months. Dealing with them was a breath of fresh air. It is really nice to know there are still businesses who genuinely care about their customers and are dedicated to helping, even when their lunch is interrupted. Thank you Vaughan and Angela. They earned a life long customer today!”

“I obtained quotes from every auto glass shop in Odessa/Midland and surrounding areas. Vaughan's gave me the best price and they stuck to their quote without jacking up the price despite the fact my car windshield was difficult and took a long time due to the fact that Subaru censors and cameras are problematic. If I ever need another windshield replacement, I'll return to Vaughan's. They are top notch.”

“Excellent customer service from start to finish — from the first phone call to the job being completed. I’ll definitely use them again for any future window needs.”

“HAD MY BRAND NEW MAZDA CX5 WINDSHIELD REPLACED AT HOME YOUNG FELLA WHO CAME TO DO THE JOB WAS VERY KIND PROFFESSIONAL AND FAST HE DID A WONDERFUL JOB NOW LOOKS LIKE BRAND NEW CAR AGAIN DONT HESITATE TO CALL THIS PEOPLE FOR ALL YOUR AUTO GLASS NEEDS. THANK YOU GUYS IM A HAPPY CUSTOMER. KEEP IT UP !”

“Repaired my son‘s windshield perfectly and at a decent price”

“ms. angela is the best, she is so sweet and has awesome customer service. hopefully i won’t need my windshield replaced any time soon but if i do i know where to go! thank you for your kindness and making the process an ease.”

“You will get that small town hospitality, and treatment here. Someone will answer your questions and help in anyway. I would recommend anyone to use this place.”

“100% Recommend!!!! Great customer service, very open and honest every step of the way! I will definitely be going here from now on!”

“I have used Vaughan's Auto Glass several times and have always had a great experience. Their quality of work and professionalism is top notch. Great prices and outstanding customer service. I would highly recommend them for all your auto glass needs.”

“These guys are seriously the best. Their always courteous. They’ve installed 3 windshield for me before and always do an amazing job and can I say their customer service is always super friendly. I would highly recommend them. Not to mention the prices are good. 👍🏼👍🏼”

“Excellent place of business. Mrs. Angela is very kind and thoughful. Very good pricing and super honest”

“Friendly and courteous. Very knowledgeable and affordable in comparison to other auto glass companies. The did everything as promised! Prompt and efficient! Very happy with service received and the professional installation!”

“Unless you have the $200 glass deductable on your insurance, I would recommend Vaughn's auto glass. I am a real customer, and instead of paying Safelite $450-500 I paid much less with Vaughns, and my new windshield is amazing, actually better than the factory one. It came with an acoustic layer that has quieted the road noise when you drive, so much so that I had to call Vaughn's and comment that my car is much quieter now, and that was when "Deb" informed me that the new windshield came with the acoustic layer. The bottom line here is: I will definitely use them again, and I would recommend to a friend. Great price, excellent customer service. My ONLY con would be trying to get a hold of them on the phone. They are extremely busy so getting them may take a few calls, but worth the wait. The technician took MAYBE 30 min to complete the replacement. And the tech stayed in contact with during the whole process. Well done guys, thanks for a great experience.”

“Talk about rude, and because of people like Valerie that works there answering calls you lost business for 3 vehicles......”