Acri Windows & Doors

Acri Windows & Doors handles window and door replacement from its base in Rowlett. The family owned operation has served the Dallas area since 1985 with Tony meeting homeowners for estimates and options. They supply and install windows along with sliding and swinging patio doors through their listed categories as a window supplier and door supplier. Hours run from nine in the morning to five in the evening with contact at 214-550-0419.

Homeowners describe full home window replacements that include removal of old units and fitting of new ones by crews such as Tom, Joe, Antonio, and others. Some note energy savings that cut bills and better function after fixes like a lock adjustment by Tom. Others report problems such as missing balancers that leave windows unable to open, leaks in new units, and defective locks that remain unfixed after multiple requests. A few mention coordination help from Charlie during the process.

Work takes place in the Dallas area with crews arriving on promised dates for some jobs and completing installs while protecting interiors. Pricing appears competitive in several accounts when compared to other estimates. Communication and follow up show variation, with some customers reaching staff quickly and others leaving repeated messages without callbacks even after a year. The listed address sits at 4800 Edgewater Dr in Rowlett.

Google shows a 4 rating though from zero reviews there. The collected accounts split between praise for product results and installation along with repeated notes on service delays and unresolved defects after the work.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Choosing Acri Windows was definitely the right decision. I cannot emphasize enough how exceptional the service was from start to finish. Acri came highly recommended by my older brother, who had an amazing experience with them. Our parents also went with Acri and are happy with their windows, so the decision was easy for me. Just to be thorough, I got a few other estimates, but Acri Windows stood out as the best and most affordable option. When Tony, the owner, personally came to our house to discuss their options and provide a detailed estimate, his expertise and the quality of Acri Windows was obvious. I should also highlight the Acri installation team. Joe, Tom, and the rest were not only very pleasant but also displayed a genuine pride in their work. They took the time to walk us through each step, patiently explaining what they were doing and why. Our experience with Acri Windows from start to finish was exceptional. It's been a few months since the installation, but as the summer heat intensifies I'm pretty happy that I decided to get new windows and thankful I went with Acri.”

“The management here is absolutely terrible. I’ve never dealt with such a rude and disrespectful attitude in my life. From the moment I interacted with them, it was clear they have zero regard for their customers. The way they speak to people is completely unprofessional—condescending, dismissive, and outright disrespectful. It honestly felt like they couldn’t care less about providing a decent experience. There’s no excuse for treating people this way, especially in a business that’s supposed to value its customers. Instead of resolving issues or even attempting to be helpful, they make the situation worse with their attitude. It’s frustrating, disappointing, and honestly unacceptable. I would not recommend this place to anyone. If you value being treated with even basic respect, save yourself the trouble and go somewhere else.”

“I would stay clear of this company. We had all our windows replaced. They failed to install balancers so most of our brand new windows can’t even open. We have two windows that are leaking. My wife has left multiple messages with no response. She can’t get anyone on the phone and no returned calls. For such a significant investment I would stay clear. If they would make this right I would likely change my mind but they haven’t. Going on over a year now and can’t get a response. That’s bad!! This is Acri Windows and Doors in DFW.”

“Fantastic windows! My brother in law referred us to Acri windows. He was extremely happy with his service and windows. We chose to give them a try and get an estimate. The owner, Tony, came out and gave us a demonstration and an estimate. We had two prior estimates and Acri Windows was by far the most affordable. State wide windows were $20,000 higher! We were extremely happy with the windows. Charlie, the marketing specialist, was fun, friendly and a great coordinator. He ensured all the details were met. He assisted the installers Tom and Antonio. Together, they did a fantastic job installing the windows. Their craftsmanship was very evident and obvious. What a stellar job! I am amazed at how good the windows look! Very happy with the overall look of the windows and the functionality. This team at Acri windows is not only affordable but well worth every penny! I highly recommend them!”

“Replaced over 30 Windows in our entire home.... Removal and Installation of windows was seamless and on schedule. Window have given us energy efficiencies in our home. Great product, Excellent service....Good Company and People. Would definitely use them again, but probably will not have to replace these windows for quite some time. Dean & Helen Guyton Highland Village Texas”

“One window lock came from the manufacturer upside down (not Acri Windows fault), I informed the company and they sent Tom to fix the work. Tom is amazing and completed the job in a timely manner, he has great communication skills, knowledgeable, and relatable!”

“I've had my new windows for a new months now. They are beautiful and are already saving us money; I can't believe what a difference they make! Everyone was professional, service oriented and courteous. I was referred to Acri, and I will recommend them every chance I get.”

“The windows function as explained and then some. Not only do they keep the heat out but they also kept out the cold in February 2021. The windows were installed around 10 years ago and they look brand new. But more important is our energy bills have been cut in half from what they used to be. The result is the windows have paid for themselves and then some. ACRI windows is an excellent choice and we have referred many friends and neighbors to get ACRI windows and they are happy they did too.”

“The windows we got 3 years ago are great! However the locks are defective. I have been in touch with Acri about this. They still have not replaced the defective locks after 3 years of asking. I gave a 4 star rating because of their lack of concern to make this right.”

“If I could give them negative starts I would. The person who made my original appointment was scattered brained and could not keep up with a simple address and phone number. That should have been a clue right there. We finally got through what to me was the easy part and moved to the appointment time. We were scheduled for 5pm. My husband and I rearranged our schedules to ensure that we would both be home for the appointment since they require both homeowners to be present. I received a call at 5:30pm stating they were not going to make it due to being caught up in Carrollton and the holiday (4th of July) was coming up. They asked to reschedule for Saturday at 10am. Saturday is here and no one shows up for our rescheduled appointment. I call Acri at 10:15am to double check they are still coming. I was told I never had a 10am appointment because 10am is too early and they are still doing paperwork. I was informed that I was wrong and my scheduled time was 11:30am. I went back to my notebook where I wrote down the time they were coming and who to expect. When I explained to them I did not have the time wrong I was told I must have written it down wrong. I was so upset that they miss”

“Installation happened March 2019. The price was very competitive, the installation team showed up when promised. Installation was done meticulously by experienced installers. They carefully protected the inside from dust and dirt and cleaned up afterwards. The team was friendly and very comfortable to have around.”

“Tony is a great guy, someone you want to do business with. He sure knows his stuff, he was able to help diagnose a humidity issue with my windows from over 1500 miles away!”

“Acri is not the same company who has been in business for so many years. "Charlie" who only sometimes picks up the phone- won't honestly reply to my request for service. Dont keep telling me you will call back. This is NOT GOOD business practice. Down Hill business decline.”

“They replaced all my windows. Very professional. Detail oriented. Went above and beyond (reinstalled all of my blinds and solar screens). Moved furniture and covered all furniture.”

“Very professional quick installation great follow up competitive pricing I would definitely recommend”

“They did 2 houses for me, quality windows at a fair price.”

“Is this company still in business? Left them a voicemail and no return call for an estimate.”