Frog's Safe and Key

Frog's Safe and Key runs a locksmith shop in Amarillo, Texas. They handle mobile calls for cars, homes, and businesses, along with work at their location on Bell Street. The business lists services that include car key programming and replacement, ignition repair, lockouts, lock installation and rekeying, access control systems, door repairs, and safe work such as combination changes and sales. Hours at the shop run Monday through Friday from 8:30 a.m. to 5:00 p.m. and Saturday from 10 a.m. to 2 p.m., with mobile service available Monday through Saturday during similar daytime windows.

Customers have brought in jobs like making replacement keys for trucks after the originals were lost or damaged, programming key fobs for vehicles such as a 2020 GMC Sierra and a Ford, replacing ignitions on older grain trucks, and handling lockouts on homes and cars. Reviews mention technicians including Justin, Caitlyn, Chad, Trevor, Roger, Zach, and Erin Smith completing these tasks, sometimes after hours or out in the country. Some jobs involved fixing locks that had debris inside or rekeying for new owners, while others covered safe openings during emergencies.

The company sends technicians to jobs across Amarillo and the wider panhandle, with mobile service that reaches customers at their locations. Reviewers note same-day or next-day responses in several cases, along with prices such as 216 dollars for a programmed truck key that dealers quoted higher. Shop staff have met customers on Saturday evenings, and the business keeps standard daytime hours for both in-shop and mobile work. Communication and arrival times vary according to the accounts.

Google shows a 4.3 rating from 98 reviews, with frequent comments on quick key work and fair pricing mixed against reports of missed appointments and unprofessional methods. DIRT Score 3.9 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Great service! Had everything I needed and more. Was needing some blank keys, the lady helped me figure out which ones i needed and gave me a great deal on a bulk set!”

“Frogs Safe & Key really came through for me!! I have an older small Ford 350 grain truck, sitting in barn not used for over 10 years, still runs! However we lost the key!! My sweet friend & owner of his mechanic shop worked off and on, but messed up the old ignition. The truck is in an auction that closes in 5 days!! The owners worked with me after mine & their work hours to order new ignition (from pictures of the old ignition) and were available to replace it next day way out in the country!! They replaced the ignition & then of course had to make a door key so new owners could lock & unlock the truck as well as use it!! THANK YOU FROG’S SAFE & KEY”

“Very unprofessional. He used a crowbar to unlock our door, because none of his other methods were working. We were desperate to get in so we agreed to the crowbar service. He charged $225 to unlock using his crowbar. Now we need to get a new door and door frame 😢”

“Needed a copy of auto key made and was "in and out" with perfectly fitting keys made in less than 5 minutes. Competent and friendly staff.”

“I had a great experience with Frog’s Safe and Key. I needed help with a lock issue at my home, and their technician arrived on time and fixed the problem quickly. He was very knowledgeable, friendly, and explained everything clearly. The pricing was fair and transparent, with no surprises. I highly recommend Frog’s Safe and Key for reliable and professional locksmith services.”

“Great Company to do business with when in need of locksmith services, Justin will take care of anyone as best as humanly possible. This company is a winner in my books, thanks for everything you do for the industry (Made me some 2020 GMC sierra Truck keys)”

“Do not recommend this company. They started a job he said he had to come back the next day due to equipment problems. Never showed the next day. Set up another day never showed. Jerked us around for 2 weeks then decided to raise the price by $450 to come back. We even asked multiple times during the 2 weeks if they were going to raise the price they said no. Until we got ahold of them again to see when they were coming. My husband missed 6 days of work during the 2 weeks they are jerking us around too. Very unprofessional and seem kind of shady.”

“Truck key got ran over and it was the only key we had. We didn’t turn the truck off and was able to drive to their story. They were able to get me a new key and program it in less than 15 minutes. Ford wanted to charge me 500 dollars and couldn’t do it till the next day. Frogs and safe key only charged me 216.”

“Dropped a key cylinder off at 4:00 p.m was not expecting it to be done the same day. The counter person said he would have his guys get done the next morning. I called the next day at 2:45 p.m. and they haven’t even started it. I over heard on the phone two guys tell the counter person that nobody told them. Then I was told it would be the next day before it was ready. That was not going to work for me since I had to get the part and finish the vehicle so the customer could pick it up. Then I was told it would be ready this afternoon when it was already afternoon. I will be using Ace lock and key from here on out . I called them and I was told to bring the part and I could wait on it. Thanks Frog for wasting my time!”

“One of the managers, Caitlyn, met us at their Amarillo store at 7:30p on Saturday night to help resolve an issue on our auto remote fab. She went out of her way to help us so we would not lose sleep. Thanks, Caitlyn...you're the best.”

“Our experience with this company was stellar and outstanding! Service was timely and efficient. Customer service was also helpful and we got a new key/FOB same day for a good price in my opinion. Most dealerships can charge up to 300 or more depending on make/model. Give this company your business. Recommend 10/10!”

“Only company I will use, have always had great experiences on my vehicles and the safes I have purchased, always great customer service and quick response times when I’ve called needing help or questions.”

“Made appointment for four days later, and frogs never showed up. I called and they said they had a problem w a tool that was needed and would be there next morning. Never showed up or called. I found out by calling them. Do not recommend”

“Back in the fall I needed assistance getting into my truck. My Key fob didn't work, and my key wouldn't go into door lock. The owner and a service team came out to my work and got me into my truck within the hour. An hour later I met them up at their shop where they made me a new spare key, received 2 programmed key fobs, and got my lock on the door serviced (they found a piece of a wood that was crammed into the tumblers of the lock)! The husband and wife team is awesome! They were very personable and friendly. Prices were very reasonable. They also got me fixed up in very little time. When I was there, they were talking about opening up a showroom for safe sales. Because of the great service I received I want to use them for my safe needs. Highly recommend them.”

“Veteran owned and operated, this business has gone all over the panhandle. During the wild fires, Justin Smith went out and opened safes for those that couldn’t get their personal belongings. He’s also a master with the electronic side of vehicles. Along with Trevor. Erin Smith is very knowledgeable when it comes to the prices as well as how to program keys. She’s the back bone of the operation and makes sure that everyone gets what they need. If she doesn’t know she’s not afraid to ask. As is Kaitlyn. Roger runs the shop to the best of his ability, he’ll make your key as quick as he can while Zach doesn’t mind running calls and even works after hours in order to make sure that you are able to get into your vehicle if your keys are locked inside, he can also fix a crack in your windshield like it’s no one’s business. The entire crew is very professional and knowledgeable when it comes to their business they are the SME’s of locksmiths, Safes, keys, and vehicle system programming. No matter the price I know that my vehicle is taken care of. Thanks Frogs!”

“Justin helped us out when we were in a tight situation ! He right away responded to our call and was on our driveway almost immediately! Had our vehicle ready to go within an hour! We’re very thankful we got referred to him! Would recommend to anyone for great service and reliability!”

“My review is only honest information of my experience. ***I will definitely use them again and again and refer anyone I know to this company** I had already waited a week on my mechanic to put in a new cylinder for the ignition that would have a lifetime warranty on parts. I saw the warrenty information from the company. I was referred to Frogs Safe and Key by another mechanic and showed up already in a time crunch. I was immediately greeted and a call was made to a man that had more knowledge to confirm the specifics. This man got on the phone and told me the price $350 and they could get to it in about 15 minutes. I was also told he has never heard of a mechanic changing a part like that out with a lifetime warranty , and he knows lots of mechanics. I barely had time to get home from their shop and the company van pulled up to take care of my car. I walked up to my car turned my key in the door lock and handed the keys over. I asked a few questions and Less than 30minutes later I had a new key to the ignition and they started my car to make sure it worked. I went to get in my car to turn the ignition off realizing they had taken my old key with them. I went to the van asking ”

“I spent $400 for my ignition and got a new key. This was not even 3 months ago. Now it is doing the exact same thing. I was told it could cost me the exact same amount. They took my name and number down twice. I went into the store Friday between 9am and 930am. No one called me back. So , called again on Monday. I asked if there was a warranty. He said if over 30 days No warranty. Then he said I need to speak with the owner wife after 1pm. I called back. She said I need to bring the car in. I told net they said something was loose when I took it in on Friday. ***why was my situation not researched by them. They should know what part they put in my car***”

“Chad was super friendly and had our key completed promptly.”

“They we're very friendly, polite and helpful. I had a key fob that needed programming and they didn't have any problem doing it. I called some other key programmers in Amarillo and their prices were a little higher than what frog safe & key was. I wouldn't hesitate to recommend them as I already have, and use them again.”