The problem
You have a website. Someone visits, has a question, types it into a contact form. They don't hear back for two hours. They close the tab.
Live chat catches them in the moment. But another tool, another inbox, another thing to check.
Why we built it
The chat widget is connected to your DIRT inbox. A visitor types a question on your site — it arrives in DIRT the same way a text message would. One inbox for everything.
How it works
- 1
In DIRT settings → Website, turn on the chat widget and copy the embed code.
- 2
Add the code to your website's footer. The chat bubble appears on every page.
- 3
Visitor types a message → arrives in your DIRT inbox → you respond from DIRT.
What changes for your business
Before
Website visitors can only fill out a form. Response takes hours. They're gone.
After
Chat widget on your site. Message lands in DIRT inbox. You respond in minutes.
Common questions
What is the DIRT live chat widget?
A chat bubble that sits on your contractor website. When a visitor has a question, they type it — and the message arrives in your DIRT CRM inbox the same way a text message would. One inbox for SMS, calls, and website chat.
Where does the chat message go when someone types on my site?
Directly into your DIRT inbox — the same inbox as your SMS and lead form submissions. No separate chat dashboard, no second app to check.
Do I need to be at my desk to respond?
No. DIRT is a mobile app. You respond from your phone the same way you'd respond to a text — on the job site, in the truck, wherever.
How is the chat widget different from a contact form?
A contact form waits for someone to fill it out completely and submit. A chat widget lets them type a quick question in the moment — lower friction, more likely to convert. Both land in your DIRT pipeline.
How do I add the chat widget to my contractor website?
In DIRT settings → Website, turn on the chat widget and copy the embed code. Paste it into your website's footer. The chat bubble appears on every page automatically.
Do chat conversations get saved?
Yes. Once you identify the visitor as a client or lead and reply through DIRT, the conversation logs to their record in the app.
What happens if I don't respond right away?
The message stays in your inbox until you reply. If the visitor left before you responded but gave you their contact info, you can still follow up through DIRT.
What plan includes the live chat widget?
The chat widget is part of Ops, along with the DIRT Line, two-way SMS, and the full CRM inbox.
Start free
Try it free.
Available on Ops. Start with Solo free to log real jobs, see your numbers, and upgrade only when you need more firepower.